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Home / Technographics / Social Customer Support
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Last updated : Jun 29 2022

Social Customer Support

Gain market share and customer base information about the top Social Customer Support software. Check out our list of Social Customer Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

24
Technologies
18536
Companies
NA
Movements
Categories related to Social Customer Support
  • Live Chat
  • Forms And Surveys
  • Customer Experience
  • Membership Management
  • Cloud Contact Center Software

Top 5 Social Customer Support technologies in 2023

Over 18536 companies are using Social Customer Support tools. Sprout Social with 74.76% market share (13858 customers), Zendesk Support with 15.40% market share (2854 customers), CX Company with 2.88% market share (534 customers),

  • Sprout Social

    74.76 %

    Market Share

    13858

    Customers

  • Zendesk Support

    15.40 %

    Market Share

    2854

    Customers

  • CX Company

    2.88 %

    Market Share

    534

    Customers

  • Swat.io

    1.41 %

    Market Share

    262

    Customers

  • Brand24

    1.27 %

    Market Share

    235

    Customers

  • Others

    4.28 %

    Market Share

    793

    Customers

Social Customer Support Customers by Employee Count

The majority of Social Customer Support category falls in the company size of 0 - 9 employees (5981 companies), 20 - 49 employees (5462 companies), 100 - 249 employees (2574 companies).

Social Customer Support Customers by Geography

Companies using Social Customer Support technology software are majorly from the United States with 12650 (69.67%), United Kingdom with 2024 (11.15%), Canada with 1078 (5.94%) customers respectively.

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Social Customer Support Customers by Industry

Top industries that use Social Customer Support for Professional Services (9952), Technology (6281), Retail and CPG (2339).

Market Share for Top Social Customer Support Technologies

Analyze the market share of popular Social Customer Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Sprout Social 13858 74.76
2 Zendesk Support 2854 15.40
3 CX Company 534 2.88
4 Swat.io 262 1.41
5 Brand24 235 1.27
6 LiveWorld 226 1.22
7 Attensity 83 0.45
8 DigitalGenius 74 0.40
9 Sparkcentral 62 0.33
10 Blinger 58 0.31
11 Vision Helpdesk 54 0.29
12 Modern 48 0.26
13 Simplify360 31 0.17
14 Sentiment 25 0.13
15 Engagor 25 0.13
16 Brand Embassy 24 0.13
17 Cisco SocialMiner 22 0.12
18 Buffer Reply 20 0.11
19 Zanroo 10 0.05
20 HelpSocial 10 0.05
21 SoDash 7 0.04
22 Bornevia 6 0.03
23 Pagelanes 5 0.03
24 Airwoot 3 0.02
Technology Market share
Sprout Social 74.76
Zendesk Support 15.40
CX Company 2.88
Swat.io 1.41
Brand24 1.27
LiveWorld 1.22
Attensity 0.45
DigitalGenius 0.40
Sparkcentral 0.33
Blinger 0.31
Vision Helpdesk 0.29
Modern 0.26
Simplify360 0.17
Sentiment 0.13
Engagor 0.13
Brand Embassy 0.13
Cisco SocialMiner 0.12
Buffer Reply 0.11
Zanroo 0.05
HelpSocial 0.05
SoDash 0.04
Bornevia 0.03
Pagelanes 0.03
Airwoot 0.02
Customer Technology Stack Analysis

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Instantly reveal the technology stack of any website. Generate a free report by analyzing a list of your customers to find the top 5 common technologies currently being used across your customers.

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FAQ

Find answers to the most often asked questions by users.

Who are the top Social Customer Support software market leaders?

Top leaders in the category for Social Customer Support software are Sprout Social , Zendesk Support , CX Company . Here, you can view a full list of Social Customer Support tools in the market.

How many companies use Social Customer Support software these days?

Around the world in 2023, over 21063 companies are currently using one or more Social Customer Support software. Out of these, there are 12650 companies using Social Customer Support tools that are originally from the United States .

Which company has the most significant market share in the Social Customer Support software space?

The top few companies that have the most significant market share in the Social Customer Support space are Sprout Social with 74.76 % of market share Zendesk Support with 15.40 % of market share CX Company with 2.88 % of market share . Check for other Social Customer Support technologies market share here.

What are the top industries that usually use Social Customer Support softwares?

The top industries that use Social Customer Support software are Professional Services (9952) , Technology (6281) , Retail and CPG (2339) .

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