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Home / Technographics / Self Service Support
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  • Top 5 technologies
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Last updated : Jun 29 2022

Self Service Support

Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

34
Technologies
10633
Companies
NA
Movements
Categories related to Self Service Support
  • Live Chat
  • Forms And Surveys
  • Customer Experience
  • Membership Management
  • Cloud Contact Center Software

Top 5 Self Service Support technologies in 2023

Over 10633 companies are using Self Service Support tools. UserCare with 19.07% market share (2028 customers), ServiceNow Service Catalog with 15.45% market share (1643 customers), Adobe RoboHelp with 14.30% market share (1521 customers),

  • UserCare

    19.07 %

    Market Share

    2028

    Customers

  • ServiceNow Service Catalog

    15.45 %

    Market Share

    1643

    Customers

  • Adobe RoboHelp

    14.30 %

    Market Share

    1521

    Customers

  • Microsoft Dynamics 365 for Customer Service

    10.01 %

    Market Share

    1064

    Customers

  • Oracle Knowledge Management

    7.87 %

    Market Share

    837

    Customers

  • Others

    33.29 %

    Market Share

    3540

    Customers

Self Service Support Customers by Employee Count

The majority of Self Service Support category falls in the company size of 0 - 9 employees (1774 companies), 10,000+ employees (1674 companies), 20 - 49 employees (1664 companies).

Self Service Support Customers by Geography

Companies using Self Service Support technology software are majorly from the United States with 6971 (70.96%), United Kingdom with 677 (6.89%), Germany with 452 (4.60%) customers respectively.

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Self Service Support Customers by Industry

Top industries that use Self Service Support for Technology (3177), Professional Services (2483), Financial Services (798).

Market Share for Top Self Service Support Technologies

Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 UserCare 2028 19.07
2 ServiceNow Service Catalog 1643 15.45
3 Adobe RoboHelp 1521 14.30
4 Microsoft Dynamics 365 for Customer Service 1064 10.01
5 Oracle Knowledge Management 837 7.87
6 HelpDocs 733 6.89
7 Solvvy 655 6.16
8 Salesforce Desk.com 576 5.42
9 Inbenta Natural Language Search 322 3.03
10 HelpSite 173 1.63
11 phpMyFAQ 138 1.30
12 KronoDesk 128 1.20
13 Magentrix 128 1.20
14 HelpSpot 127 1.19
15 Synthetix 115 1.08
16 Aspect Self Service 64 0.60
17 Support.com Cloud 55 0.52
18 Relay Network 42 0.39
19 ScreenSteps 41 0.39
20 Talkus 40 0.38
21 Do You Dream Up 29 0.27
22 Apervita 28 0.26
23 Helpy 24 0.23
24 HelpCenter.io 24 0.23
25 Magentrix PRM 24 0.23
26 PortalGuard 21 0.20
27 Snappy Helpdesk 15 0.14
28 Gluru AI 10 0.09
29 NABD System 8 0.08
30 Boostopia 6 0.06
31 Eptica 5 0.05
32 iService 4 0.04
33 iDAvatars 3 0.03
34 Support.com Nexus 2 0.02
Technology Market share
UserCare 19.07
ServiceNow Service Catalog 15.45
Adobe RoboHelp 14.30
Microsoft Dynamics 365 for Customer Service 10.01
Oracle Knowledge Management 7.87
HelpDocs 6.89
Solvvy 6.16
Salesforce Desk.com 5.42
Inbenta Natural Language Search 3.03
HelpSite 1.63
phpMyFAQ 1.30
KronoDesk 1.20
Magentrix 1.20
HelpSpot 1.19
Synthetix 1.08
Aspect Self Service 0.60
Support.com Cloud 0.52
Relay Network 0.39
ScreenSteps 0.39
Talkus 0.38
Do You Dream Up 0.27
Apervita 0.26
Helpy 0.23
HelpCenter.io 0.23
Magentrix PRM 0.23
PortalGuard 0.20
Snappy Helpdesk 0.14
Gluru AI 0.09
NABD System 0.08
Boostopia 0.06
Eptica 0.05
iService 0.04
iDAvatars 0.03
Support.com Nexus 0.02
Customer Technology Stack Analysis

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Instantly reveal the technology stack of any website. Generate a free report by analyzing a list of your customers to find the top 5 common technologies currently being used across your customers.

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FAQ

Find answers to the most often asked questions by users.

Who are the top Self Service Support software market leaders?

Top leaders in the category for Self Service Support software are UserCare , ServiceNow Service Catalog , Adobe RoboHelp . Here, you can view a full list of Self Service Support tools in the market.

How many companies use Self Service Support software these days?

Around the world in 2023, over 10918 companies are currently using one or more Self Service Support software. Out of these, there are 6971 companies using Self Service Support tools that are originally from the United States .

Which company has the most significant market share in the Self Service Support software space?

The top few companies that have the most significant market share in the Self Service Support space are UserCare with 19.07 % of market share ServiceNow Service Catalog with 15.45 % of market share Adobe RoboHelp with 14.30 % of market share . Check for other Self Service Support technologies market share here.

What are the top industries that usually use Self Service Support softwares?

The top industries that use Self Service Support software are Technology (3177) , Professional Services (2483) , Financial Services (798) .

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ServiceNow Service Catalog vs Adobe RoboHelp
ServiceNow Service Catalog vs Microsoft Dynamics 365 for Customer Service
Adobe RoboHelp vs Microsoft Dynamics 365 for Customer Service
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