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Last updated : Aug 03 2022

Salesforce Live Agent

Salesforce Live Agent behind the scenes of the Customer Success Platform! Follow for exclusive access to broadcast coverage.

  • Live Chat

Market Share of Salesforce Live Agent

  • Current Customer The number of companies that currently use Salesforce Live Agent
  • 6564
  • Market Share TIndicates the percentage of market accounted for by this technology in the Live Chat category.
  • 1.10%
  • Websites Added The number of companies that have started using Salesforce Live Agent in the past month.
  • 27
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Salesforce Live Agent in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Salesforce Live Agent

The top three of Salesforce Live Agent’s competitors in the Live Chat category are tawk.to with 18.49%, Zendesk Chat (Formerly Zopim) with 13.42%, Intercom with 9.38% market share.

Technology Domains Market Share Versus page
tawk.to 110489 18.49% Salesforce Live Agent vs tawk.to
Zendesk Chat (Formerly Zopim) 80194 13.42% Salesforce Live Agent vs Zendesk Chat (Formerly Zopim)
Intercom 56034 9.38% Salesforce Live Agent vs Intercom
PHP Live Chat 45592 7.63% Salesforce Live Agent vs PHP Live Chat
LiveChat 33997 5.69% Salesforce Live Agent vs LiveChat
Zoho SalesIQ 22605 3.78% Salesforce Live Agent vs Zoho SalesIQ
Drift 16864 2.82% Salesforce Live Agent vs Drift
Engage 15374 2.57% Salesforce Live Agent vs Engage
Olark 12993 2.17% Salesforce Live Agent vs Olark
Crisp 12435 2.08% Salesforce Live Agent vs Crisp
WhatsHelp 10672 1.79% Salesforce Live Agent vs WhatsHelp
Tidio Chat 10558 1.77% Salesforce Live Agent vs Tidio Chat
Freshchat 9194 1.54% Salesforce Live Agent vs Freshchat
Social Intents 8736 1.46% Salesforce Live Agent vs Social Intents
GoToMeeting 6926 1.16% Salesforce Live Agent vs GoToMeeting
My LiveChat 6612 1.11% Salesforce Live Agent vs My LiveChat
Volusion Live Chat 6345 1.06% Salesforce Live Agent vs Volusion Live Chat
Smartsupp 6099 1.02% Salesforce Live Agent vs Smartsupp
Smartsupp Live Chat 6099 1.02% Salesforce Live Agent vs Smartsupp Live Chat
GetSiteControl 5926 0.99% Salesforce Live Agent vs GetSiteControl

    Popular Comparisons

    Top Competitors and Alternatives of Salesforce Live Agent

    The top three of Salesforce Live Agent’s competitors in the Live Chat category are tawk.to with 18.49%, Zendesk Chat (Formerly Zopim) with 13.42%, Intercom with 9.38% market share.

    Salesforce Live Agent vs tawk.to
    Salesforce Live Agent vs Zendesk Chat (Formerly Zopim)
    Salesforce Live Agent vs Intercom
    Salesforce Live Agent vs PHP Live Chat
    Salesforce Live Agent vs LiveChat
    Salesforce Live Agent vs Zoho SalesIQ
    Salesforce Live Agent vs Drift
    Salesforce Live Agent vs Engage
    Technology Stack Analysis

    Compare Tech Stack of Salesforce Live Agent and Its Competitors

    Get the list of top 5 common technologies used by Salesforce Live Agent and its competitors.

    Customers of Salesforce Live Agent

    Around the world in 2022, over 5316 companies have started using Salesforce Live Agent as Live Chat tool.

    Customers Employee Range City Region Country Social Links
    First American Financial 10,000+ Santa Ana California United States
    UNILEVER UNITED STATES INC 10,000+ Chatsworth California United States
    Pilot Flying J 10,000+ Knoxville Tennessee United States
    JW Marriott Marquis Miami 10,000+ Miami Florida United States
    Calzedonia 10,000+ Dossobuono Veneto Italy
    UNDP 10,000+ New York City New York United States
    Jasper 10,000+ Santa Clara California United States
    Masco Canada 10,000+ St. Thomas Ontario Canada
    Unilever 10,000+ Rotterdam South Holland Netherlands
    Marriott 10,000+ Pretoria Gauteng South Africa

    Find which Salesforce Live Agent customers are ready to buy from you by using Slintel's buying intent score.

    Salesforce Live Agent Customers by Industry

    The three top industries that use Salesforce Live Agent for Live Chat are Technology (85), Marketing (68), Retail (66).

    Salesforce Live Agent Customers by Employee Count

    The majority of Salesforce Live Agent’s customers for the live-chat category fall in the company size of 20 - 49 employees (1300 companies), 0 - 9 employees (1178 companies), 100 - 249 employees (1048 companies).

    Salesforce Live Agent Customers by Geography

    The top three geographies of Salesforce Live Agent for live-chat are the United States with 3986(60.73%), United Kingdom with 455(6.93%), Australia with 305(4.65%) customers respectively.

    Employees of Salesforce Live Agent

    Download Slintel’s Chrome Extension to get verified contact data of Salesforce Live Agent employees.

    Also see other Products/Services by Salesforce Live Agent in:

    • Live Chat

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Salesforce Live Agent competitors?

    Salesforce Live Agent’s Top competitors in the live-chat category are tawk.to, Zendesk Chat (Formerly Zopim), Intercom. You can view a full list of Salesforce Live Agent competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Live Agent and 40,000 other technologies on the internet.You can also compare Salesforce Live Agent and its feature with top competitors here : Salesforce Live Agent vs tawk.to Salesforce Live Agent vs Zendesk Chat (Formerly Zopim) Salesforce Live Agent vs Intercom .

    What is Salesforce Live Agent customer distribution based on company size?

    The majority of Salesforce Live Agent’s customers for the live-chat category fall in the company size of 20 - 49 employees (1300 companies), 0 - 9 employees (1178 companies), 100 - 249 employees (1048 companies). You can view a distribution chart of Salesforce Live Agent customers by company size here.

    What is Salesforce Live Agent market share in the live-chat?

    Salesforce Live Agent has market share of 1.10% in live-chat market. Salesforce Live Agent competes with 280 competitor tools in live-chat category. The top alternatives for Salesforce Live Agent live-chat tool are tawk.to with 18.49%, Zendesk Chat (Formerly Zopim) with 13.42%, Intercom with 9.38% market share.

    What are the top industries that use Salesforce Live Agent?

    Top industries that use Salesforce Live Agent for live-chat are Technology (85), Marketing (68), Retail (66).

    What are the top countries that use Salesforce Live Agent?

    Around the world in 2022, over 5316 companies have started using Salesforce Live Agent as live-chat tool. Companies using Salesforce Live Agent for live-chat are majorly from United States with 3986 customers. 60.73% of Salesforce Live Agent customers are from the United States. Other top countries using Salesforce Live Agent are United Kingdom and Australia with 455(6.93%) and 305(4.65%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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