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Technographics / Live Chat / Freshchat
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Last updated : Jan 18 2023

Freshchat

Yes, I use this too
No, I don't use this

Freshchat is a business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professiona...l services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software. Read more

  • Live Chat

Market Share of Freshchat

  • Current Customer The number of companies that currently use Freshchat
  • 7655
  • Market Share TIndicates the percentage of market accounted for by this technology in the Live Chat category.
  • 1.67%
  • Websites Added The number of companies that have started using Freshchat in the past month.
  • 17
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Freshchat in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Freshchat

The top three of Freshchat’s competitors in the Live Chat category are tawk.to with 17.67%, Zendesk Chat (Formerly Zopim) with 14.67%, Intercom with 9.28% market share.

Technology Domains Market Share Versus page
tawk.to 80778 17.67% Freshchat vs tawk.to
Zendesk Chat (Formerly Zopim) 67055 14.67% Freshchat vs Zendesk Chat (Formerly Zopim)
Intercom 42429 9.28% Freshchat vs Intercom
PHP Live Chat 35589 7.79% Freshchat vs PHP Live Chat
LiveChat 25933 5.67% Freshchat vs LiveChat
Zoho SalesIQ 18594 4.07% Freshchat vs Zoho SalesIQ
Drift 12454 2.72% Freshchat vs Drift
Tidio Chat 11452 2.51% Freshchat vs Tidio Chat
Smartsupp 11093 2.43% Freshchat vs Smartsupp
Crisp 10761 2.35% Freshchat vs Crisp
Olark 10051 2.20% Freshchat vs Olark
WhatsHelp 8016 1.75% Freshchat vs WhatsHelp
Social Intents 6171 1.35% Freshchat vs Social Intents
GoToMeeting 5750 1.26% Freshchat vs GoToMeeting
Salesforce Live Agent 5635 1.23% Freshchat vs Salesforce Live Agent
LivePerson 4984 1.09% Freshchat vs LivePerson
GetSiteControl 4866 1.06% Freshchat vs GetSiteControl
Volusion Live Chat 4829 1.06% Freshchat vs Volusion Live Chat
Chatra 4304 0.94% Freshchat vs Chatra
My LiveChat 3702 0.81% Freshchat vs My LiveChat

    Popular Comparisons

    Top Competitors and Alternatives of Freshchat

    The top three of Freshchat’s competitors in the Live Chat category are tawk.to with 17.67%, Zendesk Chat (Formerly Zopim) with 14.67%, Intercom with 9.28% market share.

    Freshchat vs tawk.to
    Freshchat vs Zendesk Chat (Formerly Zopim)
    Freshchat vs Intercom
    Freshchat vs PHP Live Chat
    Freshchat vs LiveChat
    Freshchat vs Zoho SalesIQ
    Freshchat vs Drift
    Freshchat vs Tidio Chat
    Technology Stack Analysis

    Compare Tech Stack of Freshchat and Its Competitors

    Get the list of top 5 common technologies used by Freshchat and its competitors.

    Get Free Report

    Customers of Freshchat

    Around the world in 2023, over 5031 companies have started using Freshchat as Live Chat tool.

    Customers Employee Range City Region Country Social Links
    City Of Austin 10,000+ Austin Texas United States
    Standard Bank 10,000+ Johannesburg Gauteng South Africa
    Vconstruct 10,000+ Pune Maharashtra India
    Adoption For My Child 10,000+ Louisville Kentucky United States
    Los Angeles City College 10,000+ Los Angeles California United States
    Merian Global Investors 10,000+ London England United Kingdom
    Oil Works 10,000+ Venice Florida United States
    Olymel S.E.C. 10,000+ Saint-hyacinthe Quebec Canada
    Discover Personal Loan 10,000+ Allen Park Michigan United States
    University Of Mississippi 10,000+ University Mississippi United States

    Find which Freshchat customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    Freshchat Customers by Industry

    The three top industries that use Freshchat for Live Chat are Marketing (130), E-Commerce (114), Ecommerce (111).

    Freshchat Customers by Employee Count

    The majority of Freshchat’s customers for the live-chat category fall in the company size of 0 - 9 employees (2344 companies), 20 - 49 employees (2303 companies), 10 - 19 employees (840 companies).

    Freshchat Customers by Geography

    The top three geographies of Freshchat for live-chat are the United States with 2431(31.76%), India with 896(11.70%), United Kingdom with 841(10.99%) customers respectively.

    Employees of Freshchat

    Download Slintel’s Chrome Extension to get verified contact data of Freshchat employees.

    Install Now

    Also see other Products/Services by Freshchat in:

    • Instant Messaging And Chat
    • Live Chat

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Freshchat competitors?

    Freshchat’s Top competitors in the live-chat category are tawk.to, Zendesk Chat (Formerly Zopim), Intercom. You can view a full list of Freshchat competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Freshchat and 40,000 other technologies on the internet.You can also compare Freshchat and its feature with top competitors here : Freshchat vs tawk.to Freshchat vs Zendesk Chat (Formerly Zopim) Freshchat vs Intercom .

    What is Freshchat customer distribution based on company size?

    The majority of Freshchat’s customers for the live-chat category fall in the company size of 0 - 9 employees (2344 companies), 20 - 49 employees (2303 companies), 10 - 19 employees (840 companies). You can view a distribution chart of Freshchat customers by company size here.

    What is Freshchat market share in the live-chat?

    Freshchat has market share of 1.67% in live-chat market. Freshchat competes with 268 competitor tools in live-chat category. The top alternatives for Freshchat live-chat tool are tawk.to with 17.67%, Zendesk Chat (Formerly Zopim) with 14.67%, Intercom with 9.28% market share.

    What are the top industries that use Freshchat?

    Top industries that use Freshchat for live-chat are Marketing (130), E-Commerce (114), Ecommerce (111).

    What are the top countries that use Freshchat?

    Around the world in 2023, over 5031 companies have started using Freshchat as live-chat tool. Companies using Freshchat for live-chat are majorly from United States with 2431 customers. 31.76% of Freshchat customers are from the United States. Other top countries using Freshchat are India and United Kingdom with 896(11.70%) and 841(10.99%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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