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144633

Zendesk

4728

Freshworks

Current Customers

Comparing the customer bases of Zendesk and Freshworks, we can see that Zendesk has 144633 customers, while Freshworks has 4728 customers.

12.85%

Zendesk

0.42%

Freshworks

Market Share

Zendesk has a 12.85% market share in the Knowledge Management category, while Freshworks has a 0.42% market share in the same space.

Zendesk

3 rd

Freshworks

13 th

Category Ranking

In the Knowledge Management category, with 144633 customers Zendesk stands at 3rd place by ranking, while Freshworks with 4728 customers, is at the 13th place.

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Compare Zendesk vs Freshworks customers by industry

Comparing Zendesk and Freshworks customers by industry, we can see that Zendesk has more customers from the Marketing Technology SaaS industries, while Freshworks has more customers in Marketing Technology SaaS industries.

Industry Zendesk Customers Freshworks Customers
Marketing 1106 65
Technology 997 65
SaaS 876 54
SEO 826 34
Software 772 40
Digital Marketing 766 37
Retail 762 45
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Compare Zendesk vs Freshworks customers by geography

Comparing Zendesk and Freshworks customers based on their geographic location, we can see that Zendesk has more customers in United States Virgin Islands U.S. India , while Freshworks has more customers in United States Uruguay India .

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Compare Zendesk and Freshworks with other technologies

Compare technologies in Knowledge Management with Zendesk and Freshworks on the basis of market share, customers and industry

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FAQs

What are the different markets in which Zendesk and Freshworks compete against each other?

Zendesk and Freshworks compete against each other in the Contact Center Customer Experience Knowledge Management Customer Support Instant Messaging And Chat .

How does the market share of Zendesk and Freshworks compare in the Knowledge Management market?

In the Knowledge Management market, Zendesk has a 12.85% market share in comparison to Freshworks’s 0.42%. Since it has a better market share coverage, Zendesk holds the 3rd spot in Slintel’s Market Share Ranking Index for the Knowledge Management category, while Freshworks holds the 13th spot.

How many customers are acquired by Zendesk and Freshworks in the Knowledge Management segment?

Zendesk has 144633 customers and Freshworks has 4728 customers in the Knowledge Management segment. Zendesk has 139905 more customers than Freshworks in this category.

What are the countries in which Zendesk and Freshworks has more customers?

Zendesk has more customers in United States Virgin Islands U.S. India .
Freshworks has more customers in United States Uruguay India .

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