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Technographics / Knowledge Management / Zendesk
  • Company Profile
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  • Top Competitors
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  • Customers by Size
  • Customers by Geo
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Last updated : May 11 2022

Zendesk

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productiv ... ity, and increase customer satisfaction. Read more

  • Knowledge Management

Market Share of Zendesk

  • Current Customer The number of companies that currently use Zendesk
  • 168256
  • Market Share TIndicates the percentage of market accounted for by this technology in the Knowledge Management category.
  • 18.45%
  • Websites Added The number of companies that have started using Zendesk in the past month.
  • 711
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Zendesk in the past month.
  • 4
  • compared to last month

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Knowledge Management category are Wix with 57.90%Atlassian Confluence with 3.93%Freshworks with 2.89% market share.

Technology Domains Market Share Versus page
Wix 527938 57.90% Zendesk vs Wix
Atlassian Confluence 35843 3.93% Zendesk vs Atlassian Confluence
Freshworks 26387 2.89% Zendesk vs Freshworks
Bitrix24 18523 2.03% Zendesk vs Bitrix24
Onna 12368 1.36% Zendesk vs Onna
TalentLMS 11854 1.30% Zendesk vs TalentLMS
Quip 11520 1.26% Zendesk vs Quip
KANA Express 10833 1.19% Zendesk vs KANA Express
Salesforce Service Cloud 9649 1.06% Zendesk vs Salesforce Service Cloud
LiveAgent 8989 0.99% Zendesk vs LiveAgent
IdeaScale 7618 0.84% Zendesk vs IdeaScale
monday.com 6125 0.67% Zendesk vs monday.com
Yammer 5207 0.57% Zendesk vs Yammer
Re:amaze 4451 0.49% Zendesk vs Re:amaze
Zoho Desk 3836 0.42% Zendesk vs Zoho Desk
Elium 3583 0.39% Zendesk vs Elium
UserVoice 3577 0.39% Zendesk vs UserVoice
MangoApps 3248 0.36% Zendesk vs MangoApps
SkyPrep 2876 0.32% Zendesk vs SkyPrep
Wix Answers 2821 0.31% Zendesk vs Wix Answers

Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Knowledge Management category are Wix with 57.90%Atlassian Confluence with 3.93%Freshworks with 2.89% market share.

Zendesk vs Wix
Zendesk vs Atlassian Confluence
Zendesk vs Freshworks
Zendesk vs Bitrix24
Zendesk vs Onna
Zendesk vs TalentLMS
Zendesk vs Quip
Zendesk vs KANA Express
Technology Stack Analysis

Compare Tech Stack of Zendesk and Its Competitors

Get the list of top 5 common technologies used by Zendesk and its competitors.

Customers of Zendesk

Around the world in 2022, over 131858 companies have started using Zendesk as Knowledge Management tool.

Customers Employee Range City Region Country Social Links
Amoco Corporation 10k+ Chicago Illinois United States
Karstadt 10k+ Essen Nordrhein-westfalen Germany
Amil 10k+ Rio De Janeiro Rio De Janeiro Brazil
Arriva Group 10k+ Sunderland Cumbria United Kingdom
Larry H. Miller Management Corporation 10k+ Sandy Utah United States
General Mills 10k+ Minneapolis Minnesota United States
F-wheel DYU 10k+ Warszawa Mazowieckie Poland
Compal Electronics 10k+ Taipei T'ai-pei Taiwan
NBC News 10k+ New York New York United States
Dentsu 10k+ Tokyo Tokyo Japan

Find which Zendesk customers are ready to buy from you by using Slintel's buying intent score.

Zendesk Customers by Industry

The three top industries that use Zendesk for Knowledge Management are Marketing (2288)Technology (2130)E-Commerce (1835).

Zendesk Customers by Employee Count

The majority of Zendesk’s customers for the knowledge-management category fall in the company size of 11-50 employees (44809 companies)1-10 employees (42144 companies)51-200 employees (22798 companies).

Zendesk Customers by Geography

The top three geographies of Zendesk for knowledge-management are the United States with 51874(38.54%)United Kingdom with 14128(10.50%)India with 6584(4.89%) customers respectively.

Employees of Zendesk

Download Slintel’s Chrome Extension to get verified contact data of Zendesk employees.

Also see other Products/Services by Zendesk in:

  • Instant Messaging And Chat
  • Contact Center
  • Interactive Voice Response (IVR)
  • Customer Experience
  • Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the knowledge-management category are WixAtlassian ConfluenceFreshworks. You can view a full list of Zendesk competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet.You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Atlassian Confluence Zendesk vs Freshworks .

What is Zendesk customer distribution based on company size?

The majority of Zendesk’s customers for the knowledge-management category fall in the company size of 11-50 employees (44809 companies)1-10 employees (42144 companies)51-200 employees (22798 companies). You can view a distribution chart of Zendesk customers by company size here.

What is Zendesk market share in the knowledge-management?

Zendesk has market share of 18.45% in knowledge-management market. Zendesk competes with 129 competitor tools in knowledge-management category. The top alternatives for Zendesk knowledge-management tool are Wix with 57.90%Atlassian Confluence with 3.93%Freshworks with 2.89%market share.

What are the top industries that use Zendesk?

Top industries that use Zendesk for knowledge-management are Marketing (2288)Technology (2130)E-Commerce (1835).

What are the top countries that use Zendesk?

Around the world in 2022, over 131858 companies have started using Zendesk as knowledge-management tool. Companies using Zendesk for knowledge-management are majorly from United States with 51874 customers. 38.54% of Zendesk customers are from the United States. Other top countries using Zendesk are United Kingdom India with 14128(10.50%) 6584(4.89%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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