Catogories where Salesforce Service Cloud and Freshworks compete


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8792

Salesforce Service Cloud

4728

Freshworks

Current Customers

Comparing the customer bases of Salesforce Service Cloud and Freshworks, we can see that Salesforce Service Cloud has 8792 customers, while Freshworks has 4728 customers.

0.78%

Salesforce Service Cloud

0.42%

Freshworks

Market Share

Salesforce Service Cloud has a 0.78% market share in the Knowledge Management category, while Freshworks has a 0.42% market share in the same space.

Salesforce Service Cloud

8 th

Freshworks

13 th

Category Ranking

In the Knowledge Management category, with 8792 customers Salesforce Service Cloud stands at 8th place by ranking, while Freshworks with 4728 customers, is at the 13th place.

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Compare Salesforce Service Cloud vs Freshworks customers by industry

Comparing Salesforce Service Cloud and Freshworks customers by industry, we can see that Salesforce Service Cloud has more customers from the CRM Salesforce Consulting industries, while Freshworks has more customers in CRM Salesforce Consulting industries.

Industry Salesforce Service Cloud Customers Freshworks Customers
CRM 256 47
Salesforce 226 10
Consulting 142 29
Technology 140 65
Retail 124 45
Cloud 120 31
SaaS 118 54
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Compare Salesforce Service Cloud vs Freshworks customers by geography

Comparing Salesforce Service Cloud and Freshworks customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States Uruguay Australia , while Freshworks has more customers in United States Uruguay India .

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Compare Salesforce Service Cloud and Freshworks with other technologies

Compare technologies in Knowledge Management with Salesforce Service Cloud and Freshworks on the basis of market share, customers and industry

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FAQs

What are the different markets in which Salesforce Service Cloud and Freshworks compete against each other?

Salesforce Service Cloud and Freshworks compete against each other in the Contact Center Customer Experience Knowledge Management Customer Engagement Customer Support .

How does the market share of Salesforce Service Cloud and Freshworks compare in the Knowledge Management market?

In the Knowledge Management market, Salesforce Service Cloud has a 0.78% market share in comparison to Freshworks’s 0.42%. Since it has a better market share coverage, Salesforce Service Cloud holds the 8th spot in Slintel’s Market Share Ranking Index for the Knowledge Management category, while Freshworks holds the 13th spot.

How many customers are acquired by Salesforce Service Cloud and Freshworks in the Knowledge Management segment?

Salesforce Service Cloud has 8792 customers and Freshworks has 4728 customers in the Knowledge Management segment. Salesforce Service Cloud has 4064 more customers than Freshworks in this category.

What are the countries in which Salesforce Service Cloud and Freshworks has more customers?

Salesforce Service Cloud has more customers in United States Uruguay Australia .
Freshworks has more customers in United States Uruguay India .

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