Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Zendesk
Zendesk competes with other products in
the
Customer Experience
Instant Messaging And Chat
Knowledge Management
categories. It has a market share in the
Interactive Voice Response (IVR) category, and
Zendesk has
182962 customers in
211 countries.
NICE inContact
NICE inContact competes with other products
in the Project Collaboration,
Contact Center
Interactive Voice Response (IVR)
Call Recording
Communication
Predictive Dialer
categories. It has a market share in the
Interactive Voice Response (IVR) category, and
NICE inContact has
2943 customers in
35 countries.
Categories where Zendesk and NICE inContact compete
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Customer Technology Stack
Analysis
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Compare Zendesk vs NICE inContact customers by geography
Comparing Zendesk and NICE inContact customers based on their geographic location, we can see that Zendesk has more customers in United States U.s. Virgin Islands India , while NICE inContact has more customers in United States United Arab Emirates Canada .
Zendesk
NICE inContact
Customer Movements for this month
Gain actionable insights about the buying patterns of Zendesk vs NICE inContact’s target audience.
Zendesk
New
2 Customer
Lost
0 Customer
NICE inContact
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and NICE inContact compete against each other?
Zendesk and NICE inContact compete against each other in the Contact Center Interactive Voice Response (IVR) Call Recording Communication Customer Experience .
How does the market share of Zendesk and NICE inContact compare in the Interactive Voice Response (IVR) market?
In the Interactive Voice Response (IVR) market, Zendesk has a 90.86% market share in comparison to NICE inContact’s 1.46%. Since it has a better market share coverage, Zendesk holds the 1st spot in Slintel’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while NICE inContact holds the 3rd spot.
How many customers are acquired by Zendesk and NICE inContact in the Interactive Voice Response (IVR) segment?
Zendesk has 182962 customers and NICE inContact has 2943 customers in the Interactive Voice Response (IVR) segment. Zendesk has 180019 more customers than NICE inContact in this category.
What are the countries in which Zendesk and NICE inContact has more customers?
Zendesk has more customers in
United States
U.s. Virgin Islands
India
.
NICE inContact has more customers in
United States
United Arab Emirates
Canada
.
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