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Technologies / Zendesk Vs MiContact Center
Last update : Aug 17 2022

Zendesk Vs MiContact Center : In-Depth Comparison

Not sure if Zendesk, or MiContact Center is the better choice for your needs? No problem! Slintel comparison helps you make the best decision. Take a look at categories where Zendesk and MiContact Center compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs MiContact Center customers by industry, by geography and by buying patterns.

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Zendesk

Zendesk competes with other products in the Customer Experience, Instant Messaging And Chat, Knowledge Management categories. It has a market share in the Interactive Voice Response (IVR) category, and Zendesk has 178997 customers in 210 countries.

MiContact Center

MiContact Center competes with other products in the Project Collaboration, Contact Center, Interactive Voice Response (IVR), categories. It has a market share in the Interactive Voice Response (IVR) category, and MiContact Center has 284 customers in 30 countries.

Categories where Zendesk and MiContact Center compete

  • Contact Center
  • Interactive Voice Response (IVR)
  • Customer Experience
  • Instant Messaging And Chat
  • Knowledge Management

Choose Technologies to compare

  • Zendesk
  • MiContact Center
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    Comparing the customer bases of Zendesk and MiContact Center

    Comparing the customer bases of Zendesk and MiContact Center we can see that Zendesk has 178997 customers, while MiContact Center has 284 customers. In the Interactive Voice Response (IVR) category, with 178997 customers Zendesk stands at 1st place by ranking, while MiContact Center with 284 customers, is at the 9th place.

    Zendesk
    1 st
    178997 Customer
    MiContact Center
    9 th
    284 Customer

    Comparing the market share of Zendesk and MiContact Center

    Zendesk has a 90.44% market share in the Interactive Voice Response (IVR) category, while MiContact Center has a 0.14% market share in the same space.

    90.44%

    Zendesk

    0.14%

    MiContact Center

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    Compare Zendesk vs MiContact Center customers by geography

    Comparing Zendesk and MiContact Center customers based on their geographic location, we can see that Zendesk has more customers in United States , United Kingdom and India , while MiContact Center has more customers in United States , United Kingdom and Netherlands .

    Zendesk
    MiContact Center

    Customer Movements for this month

    Gain actionable insights about the buying patterns of Zendesk vs MiContact Center’s target audience.

    Zendesk
    New
    2 Customer
    Lost
    0 Customer
    MiContact Center

    FAQ

    Find answers to the most often asked questions by users.

    What are the different markets in which Zendesk and MiContact Center compete against each other?

    Zendesk and MiContact Center compete against each other in the Contact Center, Interactive Voice Response (IVR), Customer Experience, Instant Messaging And Chat, Knowledge Management .

    How does the market share of Zendesk and MiContact Center compare in the Interactive Voice Response (IVR) market?

    In the Interactive Voice Response (IVR) market, Zendesk has a 90.44% market share in comparison to MiContact Center’s 0.14%. Since it has a better market share coverage, Zendesk holds the 1st spot in Slintel’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while MiContact Center holds the 9th spot.

    How many customers are acquired by Zendesk and MiContact Center in the Interactive Voice Response (IVR) segment?

    Zendesk has 178997 customers and MiContact Center has 284 customers in the Interactive Voice Response (IVR) segment. Zendesk has 178713 more customers than MiContact Center in this category.

    What are the countries in which Zendesk and MiContact Center has more customers?

    Zendesk has more customers in United States , United Kingdom and India .
    MiContact Center has more customers in United States , United Kingdom and Netherlands .

    Choose Technologies to compare

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