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Technographics / Interactive Voice Response (IVR) / Zendesk
  • Technology Profile
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Last updated : Jun 22 2022

Zendesk

Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise product ... ivity, and increase customer satisfaction. Read more

  • Interactive Voice Response (IVR)

Market Share of Zendesk

  • Current Customer The number of companies that currently use Zendesk
  • 176797
  • Market Share TIndicates the percentage of market accounted for by this technology in the Interactive Voice Response (IVR) category.
  • 90.70%
  • Websites Added The number of companies that have started using Zendesk in the past month.
  • 2
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Zendesk in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.29%NICE inContact with 1.49%Five9 with 1.43% market share.

Technology Domains Market Share Versus page
Genesys 6411 3.29% Zendesk vs Genesys
NICE inContact 2904 1.49% Zendesk vs NICE inContact
Five9 2785 1.43% Zendesk vs Five9
NewVoiceMedia 1318 0.68% Zendesk vs NewVoiceMedia
Genesys PureCloud 1281 0.66% Zendesk vs Genesys PureCloud
Talkdesk 711 0.36% Zendesk vs Talkdesk
MessageBird 577 0.30% Zendesk vs MessageBird
MiContact Center 292 0.15% Zendesk vs MiContact Center
CallFire 254 0.13% Zendesk vs CallFire
Ameyo 237 0.12% Zendesk vs Ameyo
Cloudagent 155 0.08% Zendesk vs Cloudagent
Smart Queue by AVOXI 152 0.08% Zendesk vs Smart Queue by AVOXI
TollFreeForwarding 129 0.07% Zendesk vs TollFreeForwarding
RingCentral Contact Center 114 0.06% Zendesk vs RingCentral Contact Center
Bright Pattern 107 0.05% Zendesk vs Bright Pattern
UJET 83 0.04% Zendesk vs UJET
PhoneBurner 66 0.03% Zendesk vs PhoneBurner
Magnetic North 60 0.03% Zendesk vs Magnetic North
Kixie 59 0.03% Zendesk vs Kixie
Sharpen 53 0.03% Zendesk vs Sharpen

Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.29%NICE inContact with 1.49%Five9 with 1.43% market share.

Zendesk vs Genesys
Zendesk vs NICE inContact
Zendesk vs Five9
Zendesk vs NewVoiceMedia
Zendesk vs Genesys PureCloud
Zendesk vs Talkdesk
Zendesk vs MessageBird
Zendesk vs MiContact Center
Technology Stack Analysis

Compare Tech Stack of Zendesk and Its Competitors

Get the list of top 5 common technologies used by Zendesk and its competitors.

Customers of Zendesk

Around the world in 2022, over 116479 companies have started using Zendesk as Interactive Voice Response (IVR) tool.

Customers Employee Range City Region Country Social Links
Dress Barn 10,000+ Suffern New York United States
Amarres De Amor 10,000+ France
University Of California, San Francisco 10,000+ San Francisco California United States
Hatfield Woodhouse Primary School 10,000+ Doncaster England United Kingdom
REGION ILE DE FRANCE 10,000+ Paris Ile-de-france France
Landry's 10,000+ Houston Texas United States
Jay4web 10,000+ Cochin Kerala India
Access Idaho 10,000+ Boise Idaho United States
Beaumont Unified School District Public Facilities Corporation 10,000+ Beaumont California United States
Houston Systems Pvt Ltd 10,000+ Noida Uttar Pradesh India

Find which Zendesk customers are ready to buy from you by using Slintel's buying intent score.

Zendesk Customers by Industry

The three top industries that use Zendesk for Interactive Voice Response (IVR) are Marketing (2428)Technology (2182)E-Commerce (1958).

Zendesk Customers by Employee Count

The majority of Zendesk’s customers for the ivr category fall in the company size of 0 - 9 employees (57892 companies)20 - 49 employees (49305 companies)100 - 249 employees (19732 companies).

Zendesk Customers by Geography

The top three geographies of Zendesk for ivr are the United States with 75227(42.55%)United Kingdom with 16318(9.23%)India with 7606(4.30%) customers respectively.

Employees of Zendesk

Download Slintel’s Chrome Extension to get verified contact data of Zendesk employees.

Also see other Products/Services by Zendesk in:

  • Instant Messaging And Chat
  • Contact Center
  • Interactive Voice Response (IVR)
  • Customer Experience
  • Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the ivr category are GenesysNICE inContactFive9. You can view a full list of Zendesk competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet.You can also compare Zendesk and its feature with top competitors here : Zendesk vs Genesys Zendesk vs NICE inContact Zendesk vs Five9 .

What is Zendesk customer distribution based on company size?

The majority of Zendesk’s customers for the ivr category fall in the company size of 0 - 9 employees (57892 companies)20 - 49 employees (49305 companies)100 - 249 employees (19732 companies). You can view a distribution chart of Zendesk customers by company size here.

What is Zendesk market share in the ivr?

Zendesk has market share of 90.70% in ivr market. Zendesk competes with 43 competitor tools in ivr category. The top alternatives for Zendesk ivr tool are Genesys with 3.29%NICE inContact with 1.49%Five9 with 1.43%market share.

What are the top industries that use Zendesk?

Top industries that use Zendesk for ivr are Marketing (2428)Technology (2182)E-Commerce (1958).

What are the top countries that use Zendesk?

Around the world in 2022, over 116479 companies have started using Zendesk as ivr tool. Companies using Zendesk for ivr are majorly from United States with 75227 customers. 42.55% of Zendesk customers are from the United States. Other top countries using Zendesk are United Kingdom India with 16318(9.23%) 7606(4.30%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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