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Technographics / Interactive Voice Response (IVR) / Zendesk
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Last updated : Jan 18 2023

Zendesk

Yes, I use this too
No, I don't use this

Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise product...ivity, and increase customer satisfaction. Read more

  • Interactive Voice Response (IVR)

Market Share of Zendesk

  • Current Customer The number of companies that currently use Zendesk
  • 156749
  • Market Share TIndicates the percentage of market accounted for by this technology in the Interactive Voice Response (IVR) category.
  • 90.24%
  • Websites Added The number of companies that have started using Zendesk in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Zendesk in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.39%, NICE inContact with 1.48%, Five9 with 1.46% market share.

Technology Domains Market Share Versus page
Genesys 5882 3.39% Zendesk vs Genesys
NICE inContact 2577 1.48% Zendesk vs NICE inContact
Five9 2542 1.46% Zendesk vs Five9
Genesys PureCloud 1513 0.87% Zendesk vs Genesys PureCloud
NewVoiceMedia 1211 0.70% Zendesk vs NewVoiceMedia
Talkdesk 729 0.42% Zendesk vs Talkdesk
MessageBird 483 0.28% Zendesk vs MessageBird
MiContact Center 270 0.16% Zendesk vs MiContact Center
Ameyo 260 0.15% Zendesk vs Ameyo
CallFire 214 0.12% Zendesk vs CallFire
TollFreeForwarding 174 0.10% Zendesk vs TollFreeForwarding
Cloudagent 157 0.09% Zendesk vs Cloudagent
RingCentral Contact Center 112 0.06% Zendesk vs RingCentral Contact Center
Bright Pattern 105 0.06% Zendesk vs Bright Pattern
Smart Queue by AVOXI 89 0.05% Zendesk vs Smart Queue by AVOXI
UJET 72 0.04% Zendesk vs UJET
Kixie 65 0.04% Zendesk vs Kixie
Magnetic North 54 0.03% Zendesk vs Magnetic North
Plum Voice Hosted IVR 44 0.03% Zendesk vs Plum Voice Hosted IVR
Aspect Zipwire 44 0.03% Zendesk vs Aspect Zipwire

    Popular Comparisons

    Top Competitors and Alternatives of Zendesk

    The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.39%, NICE inContact with 1.48%, Five9 with 1.46% market share.

    Zendesk vs Genesys
    Zendesk vs NICE inContact
    Zendesk vs Five9
    Zendesk vs Genesys PureCloud
    Zendesk vs NewVoiceMedia
    Zendesk vs Talkdesk
    Zendesk vs MessageBird
    Zendesk vs MiContact Center
    Technology Stack Analysis

    Compare Tech Stack of Zendesk and Its Competitors

    Get the list of top 5 common technologies used by Zendesk and its competitors.

    Get Free Report

    Customers of Zendesk

    Around the world in 2023, over 106973 companies have started using Zendesk as Interactive Voice Response (IVR) tool.

    Customers Employee Range City Region Country Social Links
    WinCo Foods 10,000+ Boise Idaho United States
    H-E-B 10,000+ San Antonio Texas United States
    Maple Leaf Foods 10,000+ Mississauga Ontario Canada
    All About Bleeding 10,000+ King Of Prussia Pennsylvania United States
    Lehigh Hanson 10,000+ Irving Texas United States
    The Warehouse Limited 10,000+ Auckland Auckland New Zealand
    Telia 10,000+ Oslo Oslo Norway
    Federal Bank 10,000+ Alwaye Kerala India
    GOL Linhas Aereas 10,000+ Sao Paulo Sao Paulo Brazil
    Lee County School District 10,000+ Fort Myers Florida United States

    Find which Zendesk customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    Zendesk Customers by Industry

    The three top industries that use Zendesk for Interactive Voice Response (IVR) are Marketing (2398), Technology (2139), E-Commerce (1905).

    Zendesk Customers by Employee Count

    The majority of Zendesk’s customers for the ivr category fall in the company size of 0 - 9 employees (47502 companies), 20 - 49 employees (44222 companies), 100 - 249 employees (18907 companies).

    Zendesk Customers by Geography

    The top three geographies of Zendesk for ivr are the United States with 64422(41.10%), United Kingdom with 14842(9.47%), India with 6897(4.40%) customers respectively.

    Employees of Zendesk

    Download Slintel’s Chrome Extension to get verified contact data of Zendesk employees.

    Install Now

    Also see other Products/Services by Zendesk in:

    • Instant Messaging And Chat
    • Contact Center
    • Interactive Voice Response (IVR)
    • Customer Experience
    • Knowledge Management

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Zendesk competitors?

    Zendesk’s Top competitors in the ivr category are Genesys, NICE inContact, Five9. You can view a full list of Zendesk competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet.You can also compare Zendesk and its feature with top competitors here : Zendesk vs Genesys Zendesk vs NICE inContact Zendesk vs Five9 .

    What is Zendesk customer distribution based on company size?

    The majority of Zendesk’s customers for the ivr category fall in the company size of 0 - 9 employees (47502 companies), 20 - 49 employees (44222 companies), 100 - 249 employees (18907 companies). You can view a distribution chart of Zendesk customers by company size here.

    What is Zendesk market share in the ivr?

    Zendesk has market share of 90.24% in ivr market. Zendesk competes with 43 competitor tools in ivr category. The top alternatives for Zendesk ivr tool are Genesys with 3.39%, NICE inContact with 1.48%, Five9 with 1.46% market share.

    What are the top industries that use Zendesk?

    Top industries that use Zendesk for ivr are Marketing (2398), Technology (2139), E-Commerce (1905).

    What are the top countries that use Zendesk?

    Around the world in 2023, over 106973 companies have started using Zendesk as ivr tool. Companies using Zendesk for ivr are majorly from United States with 64422 customers. 41.10% of Zendesk customers are from the United States. Other top countries using Zendesk are United Kingdom and India with 14842(9.47%) and 6897(4.40%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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