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Technographics / Interactive Voice Response (IVR) / Talkdesk
  • Technology Profile
  • Market Share
  • Top Competitors
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  • Customers by Size
  • Customers by Geo
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Last updated : Jun 08 2022

Talkdesk

Talkdesk is an enterprise cloud contact center platform that helps IBM, Shopify and 1,400 other enterprises improve customer satisfaction and agent productivity.

  • Interactive Voice Response (IVR)

Market Share of Talkdesk

  • Current Customer The number of companies that currently use Talkdesk
  • 729
  • Market Share TIndicates the percentage of market accounted for by this technology in the Interactive Voice Response (IVR) category.
  • 0.36%
  • Websites Added The number of companies that have started using Talkdesk in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Talkdesk in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Talkdesk

The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.86%Genesys with 3.22%NICE inContact with 1.46% market share.

Technology Domains Market Share Versus page
Zendesk 182962 90.86% Talkdesk vs Zendesk
Genesys 6490 3.22% Talkdesk vs Genesys
NICE inContact 2943 1.46% Talkdesk vs NICE inContact
Five9 2827 1.40% Talkdesk vs Five9
NewVoiceMedia 1328 0.66% Talkdesk vs NewVoiceMedia
Genesys PureCloud 1274 0.63% Talkdesk vs Genesys PureCloud
MessageBird 589 0.29% Talkdesk vs MessageBird
MiContact Center 293 0.15% Talkdesk vs MiContact Center
CallFire 260 0.13% Talkdesk vs CallFire
Ameyo 254 0.13% Talkdesk vs Ameyo
Cloudagent 165 0.08% Talkdesk vs Cloudagent
Smart Queue by AVOXI 158 0.08% Talkdesk vs Smart Queue by AVOXI
TollFreeForwarding 142 0.07% Talkdesk vs TollFreeForwarding
RingCentral Contact Center 115 0.06% Talkdesk vs RingCentral Contact Center
Bright Pattern 108 0.05% Talkdesk vs Bright Pattern
UJET 84 0.04% Talkdesk vs UJET
PhoneBurner 66 0.03% Talkdesk vs PhoneBurner
Magnetic North 61 0.03% Talkdesk vs Magnetic North
Kixie 59 0.03% Talkdesk vs Kixie
CloudCall 53 0.03% Talkdesk vs CloudCall

Popular Comparisons

Top Competitors and Alternatives of Talkdesk

The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.86%Genesys with 3.22%NICE inContact with 1.46% market share.

Talkdesk vs Zendesk
Talkdesk vs Genesys
Talkdesk vs NICE inContact
Talkdesk vs Five9
Talkdesk vs NewVoiceMedia
Talkdesk vs Genesys PureCloud
Talkdesk vs MessageBird
Talkdesk vs MiContact Center
Technology Stack Analysis

Compare Tech Stack of Talkdesk and Its Competitors

Get the list of top 5 common technologies used by Talkdesk and its competitors.

Customers of Talkdesk

Around the world in 2022, over 633 companies have started using Talkdesk as Interactive Voice Response (IVR) tool.

Customers Employee Range City Region Country Social Links
The Estee Lauder Companies Inc. 10,000+ New York City New York United States
TaskUs 10,000+ Santa Monica California United States
HGS 10,000+ Peoria Illinois United States
SYSCO Corporation 10,000+ Houston Texas United States
Robert Half International 10,000+ Menlo Park California United States
Booking.com 10,000+ Amsterdam North Holland Netherlands
Webhelp 10,000+ Paris Ile-de-france France
24-7 Intouch 10,000+ Winnipeg Manitoba Canada
Cognizant 10,000+ Teaneck New Jersey United States
Sykes Enterprises 10,000+ Tampa Florida United States

Find which Talkdesk customers are ready to buy from you by using Slintel's buying intent score.

Talkdesk Customers by Industry

The three top industries that use Talkdesk for Interactive Voice Response (IVR) are Technology (44)Customer Experience (21)Retail (20).

Talkdesk Customers by Employee Count

The majority of Talkdesk’s customers for the ivr category fall in the company size of 100 - 249 employees (162 companies)20 - 49 employees (112 companies)0 - 9 employees (95 companies).

Talkdesk Customers by Geography

The top three geographies of Talkdesk for ivr are the United States with 551(75.58%)United Kingdom with 40(5.49%)Canada with 30(4.12%) customers respectively.

Employees of Talkdesk

Download Slintel’s Chrome Extension to get verified contact data of Talkdesk employees.

Also see other Products/Services by Talkdesk in:

  • Unified Communications
  • Call Recording
  • Fax Server
  • Contact Center
  • Communication

FAQ

Find answers to the most often asked questions by users.

Who are the top Talkdesk competitors?

Talkdesk’s Top competitors in the ivr category are ZendeskGenesysNICE inContact. You can view a full list of Talkdesk competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Talkdesk and 40,000 other technologies on the internet.You can also compare Talkdesk and its feature with top competitors here : Talkdesk vs Zendesk Talkdesk vs Genesys Talkdesk vs NICE inContact .

What is Talkdesk customer distribution based on company size?

The majority of Talkdesk’s customers for the ivr category fall in the company size of 100 - 249 employees (162 companies)20 - 49 employees (112 companies)0 - 9 employees (95 companies). You can view a distribution chart of Talkdesk customers by company size here.

What is Talkdesk market share in the ivr?

Talkdesk has market share of 0.36% in ivr market. Talkdesk competes with 43 competitor tools in ivr category. The top alternatives for Talkdesk ivr tool are Zendesk with 90.86%Genesys with 3.22%NICE inContact with 1.46%market share.

What are the top industries that use Talkdesk?

Top industries that use Talkdesk for ivr are Technology (44)Customer Experience (21)Retail (20).

What are the top countries that use Talkdesk?

Around the world in 2022, over 633 companies have started using Talkdesk as ivr tool. Companies using Talkdesk for ivr are majorly from United States with 551 customers. 75.58% of Talkdesk customers are from the United States. Other top countries using Talkdesk are United Kingdom Canada with 40(5.49%) 30(4.12%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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