Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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NICE inContact
NICE inContact competes with other products in
the
Call Recording
categories. It has a market share in the
Interactive Voice Response (IVR) category, and
NICE inContact has
2904 customers in
35 countries.
Genesys PureCloud
Genesys PureCloud competes with other products
in the Project Collaboration,
Communication
Contact Center
Interactive Voice Response (IVR)
Predictive Dialer
Auto Dialer
Customer Engagement
Customer Experience
Customer Satisfaction Ratings
Fax Server
categories. It has a market share in the
Interactive Voice Response (IVR) category, and
Genesys PureCloud has
1281 customers in
61 countries.
Categories where NICE inContact and Genesys PureCloud compete
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Customer Technology Stack
Analysis
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Compare NICE inContact vs Genesys PureCloud customers by geography
Comparing NICE inContact and Genesys PureCloud customers based on their geographic location, we can see that NICE inContact has more customers in United States United Arab Emirates Canada , while Genesys PureCloud has more customers in United States Vietnam United Kingdom .
NICE inContact
Genesys PureCloud
Customer Movements for this month
Gain actionable insights about the buying patterns of NICE inContact vs Genesys PureCloud’s target audience.
NICE inContact
Genesys PureCloud
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which NICE inContact and Genesys PureCloud compete against each other?
NICE inContact and Genesys PureCloud compete against each other in the Communication Contact Center Interactive Voice Response (IVR) Predictive Dialer Auto Dialer .
How does the market share of NICE inContact and Genesys PureCloud compare in the Interactive Voice Response (IVR) market?
In the Interactive Voice Response (IVR) market, NICE inContact has a 1.49% market share in comparison to Genesys PureCloud’s 0.66%. Since it has a better market share coverage, NICE inContact holds the 3rd spot in Slintel’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while Genesys PureCloud holds the 6th spot.
How many customers are acquired by NICE inContact and Genesys PureCloud in the Interactive Voice Response (IVR) segment?
NICE inContact has 2904 customers and Genesys PureCloud has 1281 customers in the Interactive Voice Response (IVR) segment. NICE inContact has 1623 more customers than Genesys PureCloud in this category.
What are the countries in which NICE inContact and Genesys PureCloud has more customers?
NICE inContact has more customers in
United States
United Arab Emirates
Canada
.
Genesys PureCloud has more customers in
United States
Vietnam
United Kingdom
.
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