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Technographics / Interactive Voice Response (IVR) / NICE inContact
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Last updated : Jan 18 2023

NICE inContact

Yes, I use this too
No, I don't use this

NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-based routing, speech recognition, inbound/outbound a...nd call blending, workforce management , workforce optimization and the only no-pause dialer on the market. Read more

  • Interactive Voice Response (IVR)

Market Share of NICE inContact

  • Current Customer The number of companies that currently use NICE inContact
  • 2577
  • Market Share TIndicates the percentage of market accounted for by this technology in the Interactive Voice Response (IVR) category.
  • 1.48%
  • Websites Added The number of companies that have started using NICE inContact in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using NICE inContact in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.24%, Genesys with 3.39%, Five9 with 1.46% market share.

Technology Domains Market Share Versus page
Zendesk 156749 90.24% NICE inContact vs Zendesk
Genesys 5882 3.39% NICE inContact vs Genesys
Five9 2542 1.46% NICE inContact vs Five9
Genesys PureCloud 1513 0.87% NICE inContact vs Genesys PureCloud
NewVoiceMedia 1211 0.70% NICE inContact vs NewVoiceMedia
Talkdesk 729 0.42% NICE inContact vs Talkdesk
MessageBird 483 0.28% NICE inContact vs MessageBird
MiContact Center 270 0.16% NICE inContact vs MiContact Center
Ameyo 260 0.15% NICE inContact vs Ameyo
CallFire 214 0.12% NICE inContact vs CallFire
TollFreeForwarding 174 0.10% NICE inContact vs TollFreeForwarding
Cloudagent 157 0.09% NICE inContact vs Cloudagent
RingCentral Contact Center 112 0.06% NICE inContact vs RingCentral Contact Center
Bright Pattern 105 0.06% NICE inContact vs Bright Pattern
Smart Queue by AVOXI 89 0.05% NICE inContact vs Smart Queue by AVOXI
UJET 72 0.04% NICE inContact vs UJET
Kixie 65 0.04% NICE inContact vs Kixie
Magnetic North 54 0.03% NICE inContact vs Magnetic North
Plum Voice Hosted IVR 44 0.03% NICE inContact vs Plum Voice Hosted IVR
Aspect Zipwire 44 0.03% NICE inContact vs Aspect Zipwire

    Popular Comparisons

    Top Competitors and Alternatives of NICE inContact

    The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.24%, Genesys with 3.39%, Five9 with 1.46% market share.

    NICE inContact vs Zendesk
    NICE inContact vs Genesys
    NICE inContact vs Five9
    NICE inContact vs Genesys PureCloud
    NICE inContact vs NewVoiceMedia
    NICE inContact vs Talkdesk
    NICE inContact vs MessageBird
    NICE inContact vs MiContact Center
    Technology Stack Analysis

    Compare Tech Stack of NICE inContact and Its Competitors

    Get the list of top 5 common technologies used by NICE inContact and its competitors.

    Get Free Report

    Customers of NICE inContact

    Around the world in 2023, over 1864 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.

    Customers Employee Range City Region Country Social Links
    TruGreen 10,000+ Memphis Tennessee United States
    LanguageLine Solutions 10,000+ Monterey California United States
    Avery Dennison 10,000+ Glendale California United States
    Banfield Pet Hospital 10,000+ Vancouver Washington United States
    US Army 10,000+ Fort Belvoir Virginia United States
    MI211 10,000+ Lansing Michigan United States
    Hartford HealthCare 10,000+ Hartford Connecticut United States
    Johns Hopkins University 10,000+ Baltimore Maryland United States
    HEARTLAND DENTAL LLC 10,000+ Effingham Illinois United States
    Glasgow City Council 10,000+ Glasgow Scotland United Kingdom

    Find which NICE inContact customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    NICE inContact Customers by Industry

    The three top industries that use NICE inContact for Interactive Voice Response (IVR) are Technology (41), Managed Services (35), Healthcare (32).

    NICE inContact Customers by Employee Count

    The majority of NICE inContact’s customers for the ivr category fall in the company size of 0 - 9 employees (690 companies), 20 - 49 employees (370 companies), 100 - 249 employees (340 companies).

    NICE inContact Customers by Geography

    The top three geographies of NICE inContact for ivr are the United States with 2297(89.13%), United Kingdom with 70(2.72%), Canada with 49(1.90%) customers respectively.

    Employees of NICE inContact

    Download Slintel’s Chrome Extension to get verified contact data of NICE inContact employees.

    Install Now

    Also see other Products/Services by NICE inContact in:

    • Cloud Contact Center Software
    • Call Recording
    • Contact Center
    • Interactive Voice Response (IVR)
    • Predictive Dialer

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top NICE inContact competitors?

    NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys, Five9. You can view a full list of NICE inContact competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet.You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys NICE inContact vs Five9 .

    What is NICE inContact customer distribution based on company size?

    The majority of NICE inContact’s customers for the ivr category fall in the company size of 0 - 9 employees (690 companies), 20 - 49 employees (370 companies), 100 - 249 employees (340 companies). You can view a distribution chart of NICE inContact customers by company size here.

    What is NICE inContact market share in the ivr?

    NICE inContact has market share of 1.48% in ivr market. NICE inContact competes with 43 competitor tools in ivr category. The top alternatives for NICE inContact ivr tool are Zendesk with 90.24%, Genesys with 3.39%, Five9 with 1.46% market share.

    What are the top industries that use NICE inContact?

    Top industries that use NICE inContact for ivr are Technology (41), Managed Services (35), Healthcare (32).

    What are the top countries that use NICE inContact?

    Around the world in 2023, over 1864 companies have started using NICE inContact as ivr tool. Companies using NICE inContact for ivr are majorly from United States with 2297 customers. 89.13% of NICE inContact customers are from the United States. Other top countries using NICE inContact are United Kingdom and Canada with 70(2.72%) and 49(1.90%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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