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Technographics / Interactive Voice Response (IVR) / MiContact Center
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Last updated : Jun 08 2022

MiContact Center

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, lar ... ge-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Read more

  • Interactive Voice Response (IVR)

Market Share of MiContact Center

  • Current Customer The number of companies that currently use MiContact Center
  • 293
  • Market Share TIndicates the percentage of market accounted for by this technology in the Interactive Voice Response (IVR) category.
  • 0.15%
  • Websites Added The number of companies that have started using MiContact Center in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using MiContact Center in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of MiContact Center

The top three of MiContact Center’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.86%Genesys with 3.22%NICE inContact with 1.46% market share.

Technology Domains Market Share Versus page
Zendesk 182962 90.86% MiContact Center vs Zendesk
Genesys 6490 3.22% MiContact Center vs Genesys
NICE inContact 2943 1.46% MiContact Center vs NICE inContact
Five9 2827 1.40% MiContact Center vs Five9
NewVoiceMedia 1328 0.66% MiContact Center vs NewVoiceMedia
Genesys PureCloud 1274 0.63% MiContact Center vs Genesys PureCloud
Talkdesk 729 0.36% MiContact Center vs Talkdesk
MessageBird 589 0.29% MiContact Center vs MessageBird
CallFire 260 0.13% MiContact Center vs CallFire
Ameyo 254 0.13% MiContact Center vs Ameyo
Cloudagent 165 0.08% MiContact Center vs Cloudagent
Smart Queue by AVOXI 158 0.08% MiContact Center vs Smart Queue by AVOXI
TollFreeForwarding 142 0.07% MiContact Center vs TollFreeForwarding
RingCentral Contact Center 115 0.06% MiContact Center vs RingCentral Contact Center
Bright Pattern 108 0.05% MiContact Center vs Bright Pattern
UJET 84 0.04% MiContact Center vs UJET
PhoneBurner 66 0.03% MiContact Center vs PhoneBurner
Magnetic North 61 0.03% MiContact Center vs Magnetic North
Kixie 59 0.03% MiContact Center vs Kixie
CloudCall 53 0.03% MiContact Center vs CloudCall

Popular Comparisons

Top Competitors and Alternatives of MiContact Center

The top three of MiContact Center’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.86%Genesys with 3.22%NICE inContact with 1.46% market share.

MiContact Center vs Zendesk
MiContact Center vs Genesys
MiContact Center vs NICE inContact
MiContact Center vs Five9
MiContact Center vs NewVoiceMedia
MiContact Center vs Genesys PureCloud
MiContact Center vs Talkdesk
MiContact Center vs MessageBird
Technology Stack Analysis

Compare Tech Stack of MiContact Center and Its Competitors

Get the list of top 5 common technologies used by MiContact Center and its competitors.

Customers of MiContact Center

Around the world in 2022, over 281 companies have started using MiContact Center as Interactive Voice Response (IVR) tool.

Customers Employee Range City Region Country Social Links
CenturyLink 10,000+ Monroe Louisiana United States
Infosys 10,000+ Bengaluru Karnataka India
Orange 10,000+ Paris Ile-de-france France
Fairview Health Services 10,000+ Minneapolis Minnesota United States
Wipro 10,000+ Bengaluru Karnataka India
State Of Texas 10,000+ Austin Texas United States
Bank Of America 10,000+ Charlotte North Carolina United States
Etisalat 10,000+ Cairo Cairo Egypt
KPN 10,000+ The Hague South Holland Netherlands
Arrow Electronics 10,000+ Centennial Colorado United States

Find which MiContact Center customers are ready to buy from you by using Slintel's buying intent score.

MiContact Center Customers by Industry

The three top industries that use MiContact Center for Interactive Voice Response (IVR) are Unified Communications (26)Managed Services (21)Security (19).

MiContact Center Customers by Employee Count

The majority of MiContact Center’s customers for the ivr category fall in the company size of 1,000 - 4,999 employees (53 companies)20 - 49 employees (47 companies)100 - 249 employees (45 companies).

MiContact Center Customers by Geography

The top three geographies of MiContact Center for ivr are the United States with 157(53.58%)United Kingdom with 36(12.29%)Netherlands with 16(5.46%) customers respectively.

Employees of MiContact Center

Download Slintel’s Chrome Extension to get verified contact data of MiContact Center employees.

Also see other Products/Services by MiContact Center in:

  • Contact Center
  • Interactive Voice Response (IVR)

FAQ

Find answers to the most often asked questions by users.

Who are the top MiContact Center competitors?

MiContact Center’s Top competitors in the ivr category are ZendeskGenesysNICE inContact. You can view a full list of MiContact Center competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of MiContact Center and 40,000 other technologies on the internet.You can also compare MiContact Center and its feature with top competitors here : MiContact Center vs Zendesk MiContact Center vs Genesys MiContact Center vs NICE inContact .

What is MiContact Center customer distribution based on company size?

The majority of MiContact Center’s customers for the ivr category fall in the company size of 1,000 - 4,999 employees (53 companies)20 - 49 employees (47 companies)100 - 249 employees (45 companies). You can view a distribution chart of MiContact Center customers by company size here.

What is MiContact Center market share in the ivr?

MiContact Center has market share of 0.15% in ivr market. MiContact Center competes with 43 competitor tools in ivr category. The top alternatives for MiContact Center ivr tool are Zendesk with 90.86%Genesys with 3.22%NICE inContact with 1.46%market share.

What are the top industries that use MiContact Center?

Top industries that use MiContact Center for ivr are Unified Communications (26)Managed Services (21)Security (19).

What are the top countries that use MiContact Center?

Around the world in 2022, over 281 companies have started using MiContact Center as ivr tool. Companies using MiContact Center for ivr are majorly from United States with 157 customers. 53.58% of MiContact Center customers are from the United States. Other top countries using MiContact Center are United Kingdom Netherlands with 36(12.29%) 16(5.46%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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