Comparing the customer bases of Genesys and NICE inContact we can see that Genesys has 6411 customers, while NICE inContact has 2904 customers. In the Interactive Voice Response (IVR) category, with 6411 customers Genesys stands at 2nd place by ranking, while NICE inContact with 2904 customers, is at the 3rd place.
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Comparing Genesys and NICE inContact customers based on their geographic location, we can see that Genesys has more customers in United States Tanzania Australia , while NICE inContact has more customers in United States United Arab Emirates Canada .
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Genesys and NICE inContact compete against each other in the Communication Contact Center Interactive Voice Response (IVR) Call Recording Customer Experience .
In the Interactive Voice Response (IVR) market, Genesys has a 3.29% market share in comparison to NICE inContact’s 1.49%. Since it has a better market share coverage, Genesys holds the 2nd spot in Slintel’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while NICE inContact holds the 3rd spot.
Genesys has 6411 customers and NICE inContact has 2904 customers in the Interactive Voice Response (IVR) segment. Genesys has 3507 more customers than NICE inContact in this category.
Genesys has more customers in
NICE inContact has more customers in United States United Arab Emirates Canada .
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