Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Genesys
Genesys competes with other products in
the
Communication
Contact Center
Interactive Voice Response (IVR)
Customer Experience
categories. It has a market share in the
Interactive Voice Response (IVR) category, and
Genesys has
6411 customers in
115 countries.
NICE inContact
NICE inContact competes with other products
in the Project Collaboration,
Call Recording
Predictive Dialer
categories. It has a market share in the
Interactive Voice Response (IVR) category, and
NICE inContact has
2904 customers in
35 countries.
Categories where Genesys and NICE inContact compete
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Customer Technology Stack
Analysis
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Compare Genesys vs NICE inContact customers by geography
Comparing Genesys and NICE inContact customers based on their geographic location, we can see that Genesys has more customers in United States Tanzania Australia , while NICE inContact has more customers in United States United Arab Emirates Canada .
Genesys
NICE inContact
Customer Movements for this month
Gain actionable insights about the buying patterns of Genesys vs NICE inContact’s target audience.
Genesys
NICE inContact
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Genesys and NICE inContact compete against each other?
Genesys and NICE inContact compete against each other in the Communication Contact Center Interactive Voice Response (IVR) Call Recording Customer Experience .
How does the market share of Genesys and NICE inContact compare in the Interactive Voice Response (IVR) market?
In the Interactive Voice Response (IVR) market, Genesys has a 3.29% market share in comparison to NICE inContact’s 1.49%. Since it has a better market share coverage, Genesys holds the 2nd spot in Slintel’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while NICE inContact holds the 3rd spot.
How many customers are acquired by Genesys and NICE inContact in the Interactive Voice Response (IVR) segment?
Genesys has 6411 customers and NICE inContact has 2904 customers in the Interactive Voice Response (IVR) segment. Genesys has 3507 more customers than NICE inContact in this category.
What are the countries in which Genesys and NICE inContact has more customers?
Genesys has more customers in
United States
Tanzania
Australia
.
NICE inContact has more customers in
United States
United Arab Emirates
Canada
.
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