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Last updated : Jun 29 2022

Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

44
Technologies
173704
Companies
NA
Movements
Categories related to Interactive Voice Response (IVR)

Top 5 Interactive Voice Response (IVR) technologies in 2023

Over 173704 companies are using Interactive Voice Response (IVR) tools. Zendesk with 90.24% market share (156749 customers), Genesys with 3.39% market share (5882 customers), NICE inContact with 1.48% market share (2577 customers),

Interactive Voice Response (IVR) Customers by Employee Count

The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (63518 companies), 20 - 49 employees (53529 companies), 100 - 249 employees (22762 companies).

Interactive Voice Response (IVR) Customers by Geography

Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 91306 (57.77%), United Kingdom with 17658 (11.17%), India with 8334 (5.27%) customers respectively.

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Interactive Voice Response (IVR) Customers by Industry

Top industries that use Interactive Voice Response (IVR) for Professional Services (45171), Technology (43361), Retail and CPG (25279).

Market Share for Top Interactive Voice Response (IVR) Technologies

Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Zendesk 156749 90.24
2 Genesys 5882 3.39
3 NICE inContact 2577 1.48
4 Five9 2542 1.46
5 Genesys PureCloud 1513 0.87
6 NewVoiceMedia 1211 0.70
7 Talkdesk 729 0.42
8 MessageBird 483 0.28
9 MiContact Center 270 0.16
10 Ameyo 260 0.15
11 CallFire 214 0.12
12 TollFreeForwarding 174 0.10
13 Cloudagent 157 0.09
14 RingCentral Contact Center 112 0.06
15 Bright Pattern 105 0.06
16 Smart Queue by AVOXI 89 0.05
17 UJET 72 0.04
18 Kixie 65 0.04
19 Magnetic North 54 0.03
20 Plum Voice Hosted IVR 44 0.03
21 Aspect Zipwire 44 0.03
22 Sharpen 44 0.03
23 FluentStream 41 0.02
24 Convoso 41 0.02
25 PhoneBurner 38 0.02
26 Snapforce 21 0.01
27 Noble Solution Suite 21 0.01
28 Pacific Timesheet 20 0.01
29 Aspect CXP Pro 18 0.01
30 contactSPACE 15 0.01
31 Connect First 15 0.01
32 Nectar Desk 14 0.01
33 Survox 12 0.01
34 Ytel Platform 12 0.01
35 IVR Guru 10 0.01
36 CloudCall 8 0.00
37 Voxibot the Voximal stack 5 0.00
38 Five9 IVR 4 0.00
39 Cisco Unified IP Interactive Voice Response 4 0.00
40 uContact 3 0.00
41 3CLogic 3 0.00
42 LiveOps 3 0.00
43 VBVoice 3 0.00
44 IBM WebSphere Voice Response for AIX 3 0.00
Technology Market share
Zendesk 90.24
Genesys 3.39
NICE inContact 1.48
Five9 1.46
Genesys PureCloud 0.87
NewVoiceMedia 0.70
Talkdesk 0.42
MessageBird 0.28
MiContact Center 0.16
Ameyo 0.15
CallFire 0.12
TollFreeForwarding 0.10
Cloudagent 0.09
RingCentral Contact Center 0.06
Bright Pattern 0.06
Smart Queue by AVOXI 0.05
UJET 0.04
Kixie 0.04
Magnetic North 0.03
Plum Voice Hosted IVR 0.03
Aspect Zipwire 0.03
Sharpen 0.03
FluentStream 0.02
Convoso 0.02
PhoneBurner 0.02
Snapforce 0.01
Noble Solution Suite 0.01
Pacific Timesheet 0.01
Aspect CXP Pro 0.01
contactSPACE 0.01
Connect First 0.01
Nectar Desk 0.01
Survox 0.01
Ytel Platform 0.01
IVR Guru 0.01
CloudCall 0.00
Voxibot the Voximal stack 0.00
Five9 IVR 0.00
Cisco Unified IP Interactive Voice Response 0.00
uContact 0.00
3CLogic 0.00
LiveOps 0.00
VBVoice 0.00
IBM WebSphere Voice Response for AIX 0.00
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FAQ

Find answers to the most often asked questions by users.

Who are the top Interactive Voice Response (IVR) software market leaders?

Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk , Genesys , NICE inContact . Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

How many companies use Interactive Voice Response (IVR) software these days?

Around the world in 2023, over 201770 companies are currently using one or more Interactive Voice Response (IVR) software. Out of these, there are 91306 companies using Interactive Voice Response (IVR) tools that are originally from the United States .

Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

The top few companies that have the most significant market share in the Interactive Voice Response (IVR) space are Zendesk with 90.24 % of market share Genesys with 3.39 % of market share NICE inContact with 1.48 % of market share . Check for other Interactive Voice Response (IVR) technologies market share here.

What are the top industries that usually use Interactive Voice Response (IVR) softwares?

The top industries that use Interactive Voice Response (IVR) software are Professional Services (45171) , Technology (43361) , Retail and CPG (25279) .

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Popular Comparisons
Zendesk vs Genesys
Zendesk vs NICE inContact
Zendesk vs Five9
Genesys vs NICE inContact
Genesys vs Five9
NICE inContact vs Five9