Technographics / IT Service Management / BMC Service Desk Express
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Last updated : Jan 04 2023

BMC Service Desk Express

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BMC Service Desk Express is a customizable, web-based application with an easy- to-use interface that suits the service needs of many departments.

Market Share of BMC Service Desk Express

Top Competitors and Alternatives of BMC Service Desk Express

The top three of BMC Service Desk Express’s competitors in the IT Service Management category are JIRA Service Management with 31.10%, IBM Tivoli with 18.04%, BMC Remedy ITSM with 14.26% market share.

Technology Domains Market Share Versus page
JIRA Service Management 8487 31.10% BMC Service Desk Express vs JIRA Service Management
IBM Tivoli 4922 18.04% BMC Service Desk Express vs IBM Tivoli
BMC Remedy ITSM 3891 14.26% BMC Service Desk Express vs BMC Remedy ITSM
SAP AMS 1438 5.27% BMC Service Desk Express vs SAP AMS
Percona 1118 4.10% BMC Service Desk Express vs Percona
Numara 775 2.84% BMC Service Desk Express vs Numara
Footprints Service Desk 611 2.24% BMC Service Desk Express vs Footprints Service Desk
VMware Service Manager 504 1.85% BMC Service Desk Express vs VMware Service Manager
EasyVista 474 1.74% BMC Service Desk Express vs EasyVista
Cherwell ITSM 472 1.73% BMC Service Desk Express vs Cherwell ITSM
Clarity SM 436 1.60% BMC Service Desk Express vs Clarity SM
TeamDynamix 398 1.46% BMC Service Desk Express vs TeamDynamix
CA eHealth 394 1.44% BMC Service Desk Express vs CA eHealth
CA Scheduler 333 1.22% BMC Service Desk Express vs CA Scheduler
BMC TrueSight 317 1.16% BMC Service Desk Express vs BMC TrueSight
Dell EMC PowerPath 292 1.07% BMC Service Desk Express vs Dell EMC PowerPath
BMC Remedy ARS 226 0.83% BMC Service Desk Express vs BMC Remedy ARS
CA 7 198 0.73% BMC Service Desk Express vs CA 7
Incident IQ 189 0.69% BMC Service Desk Express vs Incident IQ
BMC Helix ITSM 136 0.50% BMC Service Desk Express vs BMC Helix ITSM

    Popular Comparisons

    Top Competitors and Alternatives of BMC Service Desk Express

    The top three of BMC Service Desk Express’s competitors in the IT Service Management category are JIRA Service Management with 31.10%, IBM Tivoli with 18.04%, BMC Remedy ITSM with 14.26% market share.

    BMC Service Desk Express vs JIRA Service Management
    BMC Service Desk Express vs IBM Tivoli
    BMC Service Desk Express vs BMC Remedy ITSM
    BMC Service Desk Express vs SAP AMS
    BMC Service Desk Express vs Percona
    BMC Service Desk Express vs Numara
    BMC Service Desk Express vs Footprints Service Desk
    BMC Service Desk Express vs VMware Service Manager
    Technology Stack Analysis

    Compare Tech Stack of BMC Service Desk Express and Its Competitors

    Get the list of top 5 common technologies used by BMC Service Desk Express and its competitors.

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    Customers of BMC Service Desk Express

    Around the world in 2023, over 320 companies have started using BMC Service Desk Express as IT Service Management tool.

    Customers Employee Range City Region Country Social Links
    ALDI Inc. 10,000+ Essen North Rhine-westphalia Germany
    Time Warner Cable 10,000+ New York City New York United States
    Wendy's 10,000+ Dublin Ohio United States
    American Airlines 10,000+ Fort Worth Texas United States
    Department Of National Defence 10,000+ Ottawa Ontario Canada
    PPD 10,000+ Wilmington North Carolina United States
    SNC - Lavalin 10,000+ Montreal Quebec Canada
    L-3 10,000+ Provo Utah United States
    Vanderbilt University 10,000+ Nashville Tennessee United States
    Advocate Health Care 10,000+ Downers Grove Illinois United States

    Find which BMC Service Desk Express customers are ready to buy from you by using Slintel's buying intent score.

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    BMC Service Desk Express Customers by Industry

    The three top industries that use BMC Service Desk Express for IT Service Management are Education (12), It Service Management (10), Managed Services (10).

    BMC Service Desk Express Customers by Employee Count

    The majority of BMC Service Desk Express’s customers for the it-service-management category fall in the company size of 1,000 - 4,999 employees (113 companies), 10,000+ employees (69 companies), 5,000 - 9,999 employees (39 companies).

    BMC Service Desk Express Customers by Geography

    The top three geographies of BMC Service Desk Express for it-service-management are the United States with 215(64.56%), Canada with 29(8.71%), United Kingdom with 22(6.61%) customers respectively.

    Employees of BMC Service Desk Express

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top BMC Service Desk Express competitors?

    BMC Service Desk Express’s Top competitors in the it-service-management category are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. You can view a full list of BMC Service Desk Express competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of BMC Service Desk Express and 40,000 other technologies on the internet.You can also compare BMC Service Desk Express and its feature with top competitors here : BMC Service Desk Express vs JIRA Service Management BMC Service Desk Express vs IBM Tivoli BMC Service Desk Express vs BMC Remedy ITSM .

    What is BMC Service Desk Express customer distribution based on company size?

    The majority of BMC Service Desk Express’s customers for the it-service-management category fall in the company size of 1,000 - 4,999 employees (113 companies), 10,000+ employees (69 companies), 5,000 - 9,999 employees (39 companies). You can view a distribution chart of BMC Service Desk Express customers by company size here.

    What is BMC Service Desk Express market share in the it-service-management?

    BMC Service Desk Express has market share of 1.22% in it-service-management market. BMC Service Desk Express competes with 54 competitor tools in it-service-management category. The top alternatives for BMC Service Desk Express it-service-management tool are JIRA Service Management with 31.10%, IBM Tivoli with 18.04%, BMC Remedy ITSM with 14.26% market share.

    What are the top industries that use BMC Service Desk Express?

    Top industries that use BMC Service Desk Express for it-service-management are Education (12), It Service Management (10), Managed Services (10).

    What are the top countries that use BMC Service Desk Express?

    Around the world in 2023, over 320 companies have started using BMC Service Desk Express as it-service-management tool. Companies using BMC Service Desk Express for it-service-management are majorly from United States with 215 customers. 64.56% of BMC Service Desk Express customers are from the United States. Other top countries using BMC Service Desk Express are Canada and United Kingdom with 29(8.71%) and 22(6.61%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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