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Technographics / Instant Messaging And Chat / Intercom
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Last updated : Aug 03 2022

Intercom

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and ... engagement with leads and customers via website, inside web and mobile apps, and by email. Read more

  • Instant Messaging And Chat

Market Share of Intercom

  • Current Customer The number of companies that currently use Intercom
  • 56034
  • Market Share TIndicates the percentage of market accounted for by this technology in the Instant Messaging And Chat category.
  • 1.40%
  • Websites Added The number of companies that have started using Intercom in the past month.
  • 104
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Intercom in the past month.
  • 19
  • compared to last month

Top Competitors and Alternatives of Intercom

The top three of Intercom’s competitors in the Instant Messaging And Chat category are G Suite with 67.13%, Slack with 13.28%, Zendesk with 4.49% market share.

Technology Domains Market Share Versus page
G Suite 2688486 67.13% Intercom vs G Suite
Slack 532041 13.28% Intercom vs Slack
Zendesk 179929 4.49% Intercom vs Zendesk
Zoho Mail 100062 2.50% Intercom vs Zoho Mail
Microsoft Teams 51444 1.28% Intercom vs Microsoft Teams
Skype 47742 1.19% Intercom vs Skype
Tidio 42545 1.06% Intercom vs Tidio
Snapchat 34134 0.85% Intercom vs Snapchat
LiveChat 33997 0.85% Intercom vs LiveChat
Zoho SalesIQ 22605 0.56% Intercom vs Zoho SalesIQ
Podium 22530 0.56% Intercom vs Podium
Drift 16864 0.42% Intercom vs Drift
Bitrix24 16694 0.42% Intercom vs Bitrix24
Crisp 12435 0.31% Intercom vs Crisp
Salesforce Service Cloud 11775 0.29% Intercom vs Salesforce Service Cloud
Wire 9985 0.25% Intercom vs Wire
Freshchat 9194 0.23% Intercom vs Freshchat
Workplace by Facebook 8847 0.22% Intercom vs Workplace by Facebook
LiveAgent 7497 0.19% Intercom vs LiveAgent
Stride 6376 0.16% Intercom vs Stride

    Popular Comparisons

    Top Competitors and Alternatives of Intercom

    The top three of Intercom’s competitors in the Instant Messaging And Chat category are G Suite with 67.13%, Slack with 13.28%, Zendesk with 4.49% market share.

    Intercom vs G Suite
    Intercom vs Slack
    Intercom vs Zendesk
    Intercom vs Zoho Mail
    Intercom vs Microsoft Teams
    Intercom vs Skype
    Intercom vs Tidio
    Intercom vs Snapchat
    Technology Stack Analysis

    Compare Tech Stack of Intercom and Its Competitors

    Get the list of top 5 common technologies used by Intercom and its competitors.

    Customers of Intercom

    Around the world in 2022, over 30564 companies have started using Intercom as Instant Messaging And Chat tool.

    Customers Employee Range City Region Country Social Links
    Dave & Buster's 10,000+ Dallas Texas United States
    Procedeerwinkel 10,000+ Amsterdam North Holland Netherlands
    Al Jaber Energy Services 10,000+ Abu Dhabi Abu Dhabi United Arab Emirates
    GODREJINTERIO 10,000+ Mumbai Maharashtra India
    Stop & Shop 10,000+ Quincy Massachusetts United States
    QATTS 10,000+ Secunderabad Telangana India
    Inesis 10,000+ Marcq-en-baroeul Hauts-de-france France
    Pepsico Bottling Group 10,000+ Plano Texas United States
    Standard Bank 10,000+ Johannesburg Gauteng South Africa
    Timeinvest Game 10,000+ Colombia

    Find which Intercom customers are ready to buy from you by using Slintel's buying intent score.

    Intercom Customers by Industry

    The three top industries that use Intercom for Instant Messaging And Chat are Saas (1095), Marketing (943), Technology (762).

    Intercom Customers by Employee Count

    The majority of Intercom’s customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (24745 companies), 20 - 49 employees (14535 companies), 10 - 19 employees (6073 companies).

    Intercom Customers by Geography

    The top three geographies of Intercom for instant-messaging-chat are the United States with 31499(56.21%), United Kingdom with 4530(8.08%), Canada with 2315(4.13%) customers respectively.

    Employees of Intercom

    Download Slintel’s Chrome Extension to get verified contact data of Intercom employees.

    Also see other Products/Services by Intercom in:

    • Mobile Marketing
    • Online Marketing
    • Sales Management
    • Marketing Automation Platforms
    • Live Chat

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Intercom competitors?

    Intercom’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zendesk. You can view a full list of Intercom competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Intercom and 40,000 other technologies on the internet.You can also compare Intercom and its feature with top competitors here : Intercom vs G Suite Intercom vs Slack Intercom vs Zendesk .

    What is Intercom customer distribution based on company size?

    The majority of Intercom’s customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (24745 companies), 20 - 49 employees (14535 companies), 10 - 19 employees (6073 companies). You can view a distribution chart of Intercom customers by company size here.

    What is Intercom market share in the instant-messaging-chat?

    Intercom has market share of 1.40% in instant-messaging-chat market. Intercom competes with 132 competitor tools in instant-messaging-chat category. The top alternatives for Intercom instant-messaging-chat tool are G Suite with 67.13%, Slack with 13.28%, Zendesk with 4.49% market share.

    What are the top industries that use Intercom?

    Top industries that use Intercom for instant-messaging-chat are Saas (1095), Marketing (943), Technology (762).

    What are the top countries that use Intercom?

    Around the world in 2022, over 30564 companies have started using Intercom as instant-messaging-chat tool. Companies using Intercom for instant-messaging-chat are majorly from United States with 31499 customers. 56.21% of Intercom customers are from the United States. Other top countries using Intercom are United Kingdom and Canada with 4530(8.08%) and 2315(4.13%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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