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Home / Technographics / Instant Messaging And Chat

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Last updated : Jun 29 2022

Instant Messaging And Chat

Gain market share and customer base information about the top Instant Messaging And Chat software. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

133

Technologies

4042368

Companies

959

Movements

Categories related to Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2022

Over 4042368 companies are using Instant Messaging And Chat tools. G Suite with 66.42% market share (2684838 customers), Slack with 14.20% market share (573869 customers), Zendesk with 4.58% market share (185024 customers),

G Suite

66.42 %

Market Share

2684838

Customers
Slack

14.20 %

Market Share

573869

Customers
Zendesk

4.58 %

Market Share

185024

Customers
Zoho Mail

2.48 %

Market Share

100257

Customers
Intercom

1.39 %

Market Share

56387

Customers
Others

10.93 %

Market Share

441993

Customers

Instant Messaging And Chat Customers by Employee Count

The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (1863166 companies), 20 - 49 employees (934841 companies), 10 - 19 employees (407403 companies).

Instant Messaging And Chat Customers by Geography

Companies using Instant Messaging And Chat technology software are majorly from the United States with 2075239 (63.62%), United Kingdom with 280425 (8.60%), India with 196962 (6.04%) customers respectively.

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Instant Messaging And Chat Customers by Industry

Top industries that use Instant Messaging And Chat for Professional Services (1033166), Technology (394961), Retail and CPG (313844).

Market Share for Top Instant Messaging And Chat Technologies

Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	G Suite	2684838	66.42
2	Slack	573869	14.20
3	Zendesk	185024	4.58
4	Zoho Mail	100257	2.48
5	Intercom	56387	1.39
6	Skype	47617	1.18
7	Microsoft Teams	45426	1.12
8	Tidio	42368	1.05
9	LiveChat	33798	0.84
10	Snapchat	33754	0.84
11	Podium	22783	0.56
12	Zoho SalesIQ	22511	0.56
13	Drift	16663	0.41
14	Bitrix24	16645	0.41
15	Crisp	12577	0.31
16	Salesforce Service Cloud	11369	0.28
17	Freshchat	9261	0.23
18	Wire	9130	0.23
19	Workplace by Facebook	8703	0.22
20	LiveAgent	7533	0.19
21	Stride	6403	0.16
22	Smartsupp Live Chat	6112	0.15
23	GetSiteControl	5892	0.15
24	Wix Answers	5848	0.14
25	Skype for Business	4380	0.11
26	Zoho Desk	4285	0.11
27	Userlike Live Chat	3750	0.09
28	LivePerson	3738	0.09
29	SnapEngage	3435	0.08
30	Re:amaze	3233	0.08
31	Zimbra	3123	0.08
32	Five9	2888	0.07
33	Elium	2671	0.07
34	Podio	2588	0.06
35	Kayako	2443	0.06
36	Provide Support	2293	0.06
37	Comm100 Live Chat	2166	0.05
38	Jive	1979	0.05
39	RumbleTalk	1864	0.05
40	Front	1723	0.04
41	HipChat	1551	0.04
42	Genesys PureCloud	1524	0.04
43	Hall	1505	0.04
44	HelpCrunch	1399	0.03
45	giosg Live Chat	1398	0.03
46	Beekeeper	1397	0.03
47	Pure Chat	1341	0.03
48	CallPage	1275	0.03
49	LiveHelpNow	1230	0.03
50	Chaport	1029	0.03
51	Chatlio	998	0.02
52	Helpshift	960	0.02
53	Rocket.Chat	953	0.02
54	Topi	953	0.02
55	SocialBoost	910	0.02
56	Diligent Messenger	846	0.02
57	Whisbi	815	0.02
58	OnePlace	798	0.02
59	HappyFox Chat	685	0.02
60	eBLVD Online Meetings	598	0.01
61	WhosOn	558	0.01
62	REVE Chat	522	0.01
63	iAdvize	486	0.01
64	Mattermost	477	0.01
65	Convo	476	0.01
66	SAP Jam	397	0.01
67	inSided	393	0.01
68	Nextiva	374	0.01
69	Velaro	357	0.01
70	LiveCall	339	0.01
71	Zoho Meeting	335	0.01
72	SendBird	329	0.01
73	Chatbox	254	0.01
74	Jumplead	249	0.01
75	ChatWork	238	0.01
76	Onstream Webinars	228	0.01
77	Clinked	205	0.01
78	HelpOnClick Live Chat Software	186	0.00
79	Heymarket	181	0.00
80	Subiz	170	0.00
81	Noodle	166	0.00
82	Cotap	153	0.00
83	Glip	151	0.00
84	Hibox	141	0.00
85	Zingle	106	0.00
86	TextUs	101	0.00
87	Solvemate	100	0.00
88	ProProfs Chat	95	0.00
89	UJET	90	0.00
90	Zoho Connect	81	0.00
91	IMsupporting	73	0.00
92	eXo Platform	72	0.00
93	LiveHelp	69	0.00
94	Quiq Messaging	53	0.00
95	Flock - Helloflock.com	48	0.00
96	Bold360	47	0.00
97	AsisteClick	46	0.00
98	Taskworld	41	0.00
99	hellomybot	39	0.00
100	SnapComms	36	0.00
101	Adsoup Sales	33	0.00
102	Zyncro	29	0.00
103	TeamWox	24	0.00
104	Azendoo	22	0.00
105	Zoho Cliq	21	0.00
106	JivoChat	21	0.00
107	Sameroom	20	0.00
108	Minsh	20	0.00
109	Acquire	20	0.00
110	Chatfuel	19	0.00
111	Quire	18	0.00
112	Communifire	15	0.00
113	Precurio	13	0.00
114	Responcierge	11	0.00
115	StrikeBase	11	0.00
116	Callmaker	11	0.00
117	Cugic	10	0.00
118	Acobot	10	0.00
119	Nefsis	10	0.00
120	Team on the Run	8	0.00
121	PlanDone	7	0.00
122	Bolste	7	0.00
123	Sellsy Teamwork	7	0.00
124	Cingo	7	0.00
125	NABD System	7	0.00
126	cingo.me	6	0.00
127	MOOVIA	5	0.00
128	Chat Outsource	5	0.00
129	viCloning	5	0.00
130	Powermemo	4	0.00
131	CD Messenger	3	0.00
132	EasyGrouper	3	0.00
133	WaitronBot	2	0.00

Technology	Market share
G Suite	66.42
Slack	14.20
Zendesk	4.58
Zoho Mail	2.48
Intercom	1.39
Skype	1.18
Microsoft Teams	1.12
Tidio	1.05
LiveChat	0.84
Snapchat	0.84
Podium	0.56
Zoho SalesIQ	0.56
Drift	0.41
Bitrix24	0.41
Crisp	0.31
Salesforce Service Cloud	0.28
Freshchat	0.23
Wire	0.23
Workplace by Facebook	0.22
LiveAgent	0.19
Stride	0.16
Smartsupp Live Chat	0.15
GetSiteControl	0.15
Wix Answers	0.14
Skype for Business	0.11
Zoho Desk	0.11
Userlike Live Chat	0.09
LivePerson	0.09
SnapEngage	0.08
Re:amaze	0.08
Zimbra	0.08
Five9	0.07
Elium	0.07
Podio	0.06
Kayako	0.06
Provide Support	0.06
Comm100 Live Chat	0.05
Jive	0.05
RumbleTalk	0.05
Front	0.04
HipChat	0.04
Genesys PureCloud	0.04
Hall	0.04
HelpCrunch	0.03
giosg Live Chat	0.03
Beekeeper	0.03
Pure Chat	0.03
CallPage	0.03
LiveHelpNow	0.03
Chaport	0.03
Chatlio	0.02
Helpshift	0.02
Rocket.Chat	0.02
Topi	0.02
SocialBoost	0.02
Diligent Messenger	0.02
Whisbi	0.02
OnePlace	0.02
HappyFox Chat	0.02
eBLVD Online Meetings	0.01
WhosOn	0.01
REVE Chat	0.01
iAdvize	0.01
Mattermost	0.01
Convo	0.01
SAP Jam	0.01
inSided	0.01
Nextiva	0.01
Velaro	0.01
LiveCall	0.01
Zoho Meeting	0.01
SendBird	0.01
Chatbox	0.01
Jumplead	0.01
ChatWork	0.01
Onstream Webinars	0.01
Clinked	0.01
HelpOnClick Live Chat Software	0.00
Heymarket	0.00
Subiz	0.00
Noodle	0.00
Cotap	0.00
Glip	0.00
Hibox	0.00
Zingle	0.00
TextUs	0.00
Solvemate	0.00
ProProfs Chat	0.00
UJET	0.00
Zoho Connect	0.00
IMsupporting	0.00
eXo Platform	0.00
LiveHelp	0.00
Quiq Messaging	0.00
Flock - Helloflock.com	0.00
Bold360	0.00
AsisteClick	0.00
Taskworld	0.00
hellomybot	0.00
SnapComms	0.00
Adsoup Sales	0.00
Zyncro	0.00
TeamWox	0.00
Azendoo	0.00
Zoho Cliq	0.00
JivoChat	0.00
Sameroom	0.00
Minsh	0.00
Acquire	0.00
Chatfuel	0.00
Quire	0.00
Communifire	0.00
Precurio	0.00
Responcierge	0.00
StrikeBase	0.00
Callmaker	0.00
Cugic	0.00
Acobot	0.00
Nefsis	0.00
Team on the Run	0.00
PlanDone	0.00
Bolste	0.00
Sellsy Teamwork	0.00
Cingo	0.00
NABD System	0.00
cingo.me	0.00
MOOVIA	0.00
Chat Outsource	0.00
viCloning	0.00
Powermemo	0.00
CD Messenger	0.00
EasyGrouper	0.00
WaitronBot	0.00

Customer Technology Stack Analysis

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FAQ

Find answers to the most often asked questions by users.

Who are the top Instant Messaging And Chat software market leaders?

Top leaders in the category for Instant Messaging And Chat software are G Suite , Slack , Zendesk . Here, you can view a full list of Instant Messaging And Chat tools in the market.

How many companies use Instant Messaging And Chat software these days?

Around the world in 2022, over 4045200 companies are currently using one or more Instant Messaging And Chat software. Out of these, there are 2075239 companies using Instant Messaging And Chat tools that are originally from the United States .

Which company has the most significant market share in the Instant Messaging And Chat software space?

The top few companies that have the most significant market share in the Instant Messaging And Chat space are G Suite with 66.42 % of market share Slack with 14.20 % of market share Zendesk with 4.58 % of market share . Check for other Instant Messaging And Chat technologies market share here.

What are the top industries that usually use Instant Messaging And Chat softwares?

The top industries that use Instant Messaging And Chat software are Professional Services (1033166) , Technology (394961) , Retail and CPG (313844) .

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