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Technographics / Help Desk And Ticketing / Oracle Service Cloud (formerly RightNow)
  • Technology Profile
  • Market Share
  • Top Competitors
  • Customers
  • Customers by Industry
  • Customers by Size
  • Customers by Geo
  • Employees
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Last updated : Jun 22 2022

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

  • Help Desk And Ticketing

Market Share of Oracle Service Cloud (formerly RightNow)

  • Current Customer The number of companies that currently use Oracle Service Cloud (formerly RightNow)
  • 1442
  • Market Share TIndicates the percentage of market accounted for by this technology in the Help Desk And Ticketing category.
  • 2.12%
  • Websites Added The number of companies that have started using Oracle Service Cloud (formerly RightNow) in the past month.
  • 1
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Oracle Service Cloud (formerly RightNow) in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Help Desk And Ticketing category are SherpaDesk with 12.68%Help Scout with 12.54%LiveAgent with 10.98% market share.

Technology Domains Market Share Versus page
SherpaDesk 8638 12.68% Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Help Scout 8548 12.54% Oracle Service Cloud (formerly RightNow) vs Help Scout
LiveAgent 7481 10.98% Oracle Service Cloud (formerly RightNow) vs LiveAgent
Gorgias 5324 7.81% Oracle Service Cloud (formerly RightNow) vs Gorgias
Zoho Desk 4225 6.20% Oracle Service Cloud (formerly RightNow) vs Zoho Desk
osTicket 3125 4.59% Oracle Service Cloud (formerly RightNow) vs osTicket
inContact 2544 3.73% Oracle Service Cloud (formerly RightNow) vs inContact
Kayako 2446 3.59% Oracle Service Cloud (formerly RightNow) vs Kayako
Salesforce Desk.com 2380 3.49% Oracle Service Cloud (formerly RightNow) vs Salesforce Desk.com
Spiceworks Help Desk 1752 2.57% Oracle Service Cloud (formerly RightNow) vs Spiceworks Help Desk
Front 1661 2.44% Oracle Service Cloud (formerly RightNow) vs Front
TeamSupport 1609 2.36% Oracle Service Cloud (formerly RightNow) vs TeamSupport
Directly 1511 2.22% Oracle Service Cloud (formerly RightNow) vs Directly
LiveHelpNow 1243 1.82% Oracle Service Cloud (formerly RightNow) vs LiveHelpNow
Chaport Live Chat 1020 1.50% Oracle Service Cloud (formerly RightNow) vs Chaport Live Chat
Helpshift 903 1.33% Oracle Service Cloud (formerly RightNow) vs Helpshift
Hesk 760 1.12% Oracle Service Cloud (formerly RightNow) vs Hesk
HappyFox 753 1.10% Oracle Service Cloud (formerly RightNow) vs HappyFox
Groove 728 1.07% Oracle Service Cloud (formerly RightNow) vs Groove
Web Help Desk 614 0.90% Oracle Service Cloud (formerly RightNow) vs Web Help Desk

Popular Comparisons

Top Competitors and Alternatives of Oracle Service Cloud (formerly RightNow)

The top three of Oracle Service Cloud (formerly RightNow)’s competitors in the Help Desk And Ticketing category are SherpaDesk with 12.68%Help Scout with 12.54%LiveAgent with 10.98% market share.

Oracle Service Cloud (formerly RightNow) vs SherpaDesk
Oracle Service Cloud (formerly RightNow) vs Help Scout
Oracle Service Cloud (formerly RightNow) vs LiveAgent
Oracle Service Cloud (formerly RightNow) vs Gorgias
Oracle Service Cloud (formerly RightNow) vs Zoho Desk
Oracle Service Cloud (formerly RightNow) vs osTicket
Oracle Service Cloud (formerly RightNow) vs inContact
Oracle Service Cloud (formerly RightNow) vs Kayako
Technology Stack Analysis

Compare Tech Stack of Oracle Service Cloud (formerly RightNow) and Its Competitors

Get the list of top 5 common technologies used by Oracle Service Cloud (formerly RightNow) and its competitors.

Customers of Oracle Service Cloud (formerly RightNow)

Around the world in 2022, over 819 companies have started using Oracle Service Cloud (formerly RightNow) as Help Desk And Ticketing tool.

Customers Employee Range City Region Country Social Links
Bass Pro Shops 10,000+ Springfield Missouri United States
GOBIERNO DE LA PROVINCIA DE ENTRE RIOS 10,000+ Parana Entre Rios Argentina
Cabela's 10,000+ Sidney Nebraska United States
United Muslims 10,000+ Washington, D.c. Washington, D.c. United States
University Of Queensland 10,000+ Brisbane Queensland Australia
Bath & Body Works 10,000+ Reynoldsburg Ohio United States
InSinkErator 10,000+ Racine Wisconsin United States
Chartwell Retirement Residences 10,000+ Mississauga Ontario Canada
Robert Bosch Tool Corporation 10,000+ Mount Prospect Illinois United States
BMO Harris Bank 10,000+ Chicago Illinois United States

Find which Oracle Service Cloud (formerly RightNow) customers are ready to buy from you by using Slintel's buying intent score.

Oracle Service Cloud (formerly RightNow) Customers by Industry

The three top industries that use Oracle Service Cloud (formerly RightNow) for Help Desk And Ticketing are Marketing (14)Digital Marketing (7)Seo (7).

Oracle Service Cloud (formerly RightNow) Customers by Employee Count

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (598 companies)20 - 49 employees (323 companies)100 - 249 employees (115 companies).

Oracle Service Cloud (formerly RightNow) Customers by Geography

The top three geographies of Oracle Service Cloud (formerly RightNow) for helpdesk-tools are the United States with 925(64.15%)United Kingdom with 103(7.14%)Canada with 49(3.40%) customers respectively.

Employees of Oracle Service Cloud (formerly RightNow)

Download Slintel’s Chrome Extension to get verified contact data of Oracle Service Cloud (formerly RightNow) employees.

Also see other Products/Services by Oracle Service Cloud (formerly RightNow) in:

  • Live Chat
  • Help Desk And Ticketing

FAQ

Find answers to the most often asked questions by users.

Who are the top Oracle Service Cloud (formerly RightNow) competitors?

Oracle Service Cloud (formerly RightNow)’s Top competitors in the helpdesk-tools category are SherpaDeskHelp ScoutLiveAgent. You can view a full list of Oracle Service Cloud (formerly RightNow) competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud (formerly RightNow) and 40,000 other technologies on the internet.You can also compare Oracle Service Cloud (formerly RightNow) and its feature with top competitors here : Oracle Service Cloud (formerly RightNow) vs SherpaDesk Oracle Service Cloud (formerly RightNow) vs Help Scout Oracle Service Cloud (formerly RightNow) vs LiveAgent .

What is Oracle Service Cloud (formerly RightNow) customer distribution based on company size?

The majority of Oracle Service Cloud (formerly RightNow)’s customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (598 companies)20 - 49 employees (323 companies)100 - 249 employees (115 companies). You can view a distribution chart of Oracle Service Cloud (formerly RightNow) customers by company size here.

What is Oracle Service Cloud (formerly RightNow) market share in the helpdesk-tools?

Oracle Service Cloud (formerly RightNow) has market share of 2.12% in helpdesk-tools market. Oracle Service Cloud (formerly RightNow) competes with 127 competitor tools in helpdesk-tools category. The top alternatives for Oracle Service Cloud (formerly RightNow) helpdesk-tools tool are SherpaDesk with 12.68%Help Scout with 12.54%LiveAgent with 10.98%market share.

What are the top industries that use Oracle Service Cloud (formerly RightNow)?

Top industries that use Oracle Service Cloud (formerly RightNow) for helpdesk-tools are Marketing (14)Digital Marketing (7)Seo (7).

What are the top countries that use Oracle Service Cloud (formerly RightNow)?

Around the world in 2022, over 819 companies have started using Oracle Service Cloud (formerly RightNow) as helpdesk-tools tool. Companies using Oracle Service Cloud (formerly RightNow) for helpdesk-tools are majorly from United States with 925 customers. 64.15% of Oracle Service Cloud (formerly RightNow) customers are from the United States. Other top countries using Oracle Service Cloud (formerly RightNow) are United Kingdom Canada with 103(7.14%) 49(3.40%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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