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Technographics / Helpdesk Tools / Help Scout
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Last updated : May 11 2022

Help Scout

Help Scout is the company team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number ... because to them it works just like email. Read more

  • Helpdesk Tools

Market Share of Help Scout

  • Current Customer The number of companies that currently use Help Scout
  • 7741
  • Market Share TIndicates the percentage of market accounted for by this technology in the Helpdesk Tools category.
  • 10.69%
  • Websites Added The number of companies that have started using Help Scout in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Help Scout in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Help Scout

The top three of Help Scout’s competitors in the Helpdesk Tools category are LiveAgent with 12.42%SupportSystem with 10.00%Gorgias with 6.56% market share.

Technology Domains Market Share Versus page
LiveAgent 8994 12.42% Help Scout vs LiveAgent
SupportSystem 7239 10.00% Help Scout vs SupportSystem
Gorgias 4746 6.56% Help Scout vs Gorgias
SherpaDesk 4650 6.42% Help Scout vs SherpaDesk
Zoho Desk 3836 5.30% Help Scout vs Zoho Desk
Salesforce Desk.com 3043 4.20% Help Scout vs Salesforce Desk.com
Directly 3017 4.17% Help Scout vs Directly
osTicket 2912 4.02% Help Scout vs osTicket
Kayako 2429 3.36% Help Scout vs Kayako
inContact 2181 3.01% Help Scout vs inContact
LiveHelpNow 1617 2.23% Help Scout vs LiveHelpNow
Front 1523 2.10% Help Scout vs Front
Oracle Service Cloud (formerly RightNow) 1520 2.10% Help Scout vs Oracle Service Cloud (formerly RightNow)
Spiceworks Help Desk 1519 2.10% Help Scout vs Spiceworks Help Desk
Helpshift 1079 1.49% Help Scout vs Helpshift
Chaport Live Chat 1049 1.45% Help Scout vs Chaport Live Chat
Hesk 916 1.27% Help Scout vs Hesk
HappyFox 760 1.05% Help Scout vs HappyFox
Groove 665 0.92% Help Scout vs Groove
Web Help Desk 578 0.80% Help Scout vs Web Help Desk

Popular Comparisons

Top Competitors and Alternatives of Help Scout

The top three of Help Scout’s competitors in the Helpdesk Tools category are LiveAgent with 12.42%SupportSystem with 10.00%Gorgias with 6.56% market share.

Help Scout vs LiveAgent
Help Scout vs SupportSystem
Help Scout vs Gorgias
Help Scout vs SherpaDesk
Help Scout vs Zoho Desk
Help Scout vs Salesforce Desk.com
Help Scout vs Directly
Help Scout vs osTicket
Technology Stack Analysis

Compare Tech Stack of Help Scout and Its Competitors

Get the list of top 5 common technologies used by Help Scout and its competitors.

Customers of Help Scout

Around the world in 2022, over 6231 companies have started using Help Scout as Helpdesk Tools tool.

Customers Employee Range City Region Country Social Links
Herald Sun 10k+ Melbourne Victoria Australia
Extensity 10k+ New York New York United States
Infor 10k+ New York New York United States
Narayana Health 10k+ Bangalore Karnataka India
Boston University 10k+ Boston Massachusetts United States
Michelin 10k+ Clermont-ferrand Auvergne France
Lobo Selection Services LLP 10k+ Mumbai Maharashtra India
Trend Micro 5k-10k Tokyo Tokyo Japan
Research Now 5k-10k London England United Kingdom
Survey Sampling International 1k-5k Shelton Connecticut United States

Find which Help Scout customers are ready to buy from you by using Slintel's buying intent score.

Help Scout Customers by Industry

The three top industries that use Help Scout for Helpdesk Tools are Marketing (157)Education (134)Technology (113).

Help Scout Customers by Employee Count

The majority of Help Scout’s customers for the helpdesk-tools category fall in the company size of 1-10 employees (2623 companies)11-50 employees (1854 companies)51-200 employees (742 companies).

Help Scout Customers by Geography

The top three geographies of Help Scout for helpdesk-tools are the United States with 3600(59.94%)United Kingdom with 524(8.72%)Canada with 255(4.25%) customers respectively.

Employees of Help Scout

Download Slintel’s Chrome Extension to get verified contact data of Help Scout employees.

Also see other Products/Services by Help Scout in:

  • Helpdesk Tools

FAQ

Find answers to the most often asked questions by users.

Who are the top Help Scout competitors?

Help Scout’s Top competitors in the helpdesk-tools category are LiveAgentSupportSystemGorgias. You can view a full list of Help Scout competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Help Scout and 40,000 other technologies on the internet.You can also compare Help Scout and its feature with top competitors here : Help Scout vs LiveAgent Help Scout vs SupportSystem Help Scout vs Gorgias .

What is Help Scout customer distribution based on company size?

The majority of Help Scout’s customers for the helpdesk-tools category fall in the company size of 1-10 employees (2623 companies)11-50 employees (1854 companies)51-200 employees (742 companies). You can view a distribution chart of Help Scout customers by company size here.

What is Help Scout market share in the helpdesk-tools?

Help Scout has market share of 10.69% in helpdesk-tools market. Help Scout competes with 131 competitor tools in helpdesk-tools category. The top alternatives for Help Scout helpdesk-tools tool are LiveAgent with 12.42%SupportSystem with 10.00%Gorgias with 6.56%market share.

What are the top industries that use Help Scout?

Top industries that use Help Scout for helpdesk-tools are Marketing (157)Education (134)Technology (113).

What are the top countries that use Help Scout?

Around the world in 2022, over 6231 companies have started using Help Scout as helpdesk-tools tool. Companies using Help Scout for helpdesk-tools are majorly from United States with 3600 customers. 59.94% of Help Scout customers are from the United States. Other top countries using Help Scout are United Kingdom Canada with 524(8.72%) 255(4.25%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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