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Technographics / Help Desk And Ticketing / Freshservice
  • Technology Profile
  • Market Share
  • Top Competitors
  • Customers
  • Customers by Industry
  • Customers by Size
  • Customers by Geo
  • Employees
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Last updated : Aug 03 2022

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

  • Help Desk And Ticketing

Market Share of Freshservice

  • Current Customer The number of companies that currently use Freshservice
  • 14511
  • Market Share TIndicates the percentage of market accounted for by this technology in the Help Desk And Ticketing category.
  • 61.49%
  • Websites Added The number of companies that have started using Freshservice in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Freshservice in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Freshservice

The top three of Freshservice’s competitors in the Help Desk And Ticketing category are Zendesk Support with 19.42%, HappyFox Help Desk with 8.73%, Symantec ServiceDesk with 5.53% market share.

Technology Domains Market Share Versus page
Zendesk Support 4582 19.42% Freshservice vs Zendesk Support
HappyFox Help Desk 2059 8.73% Freshservice vs HappyFox Help Desk
Symantec ServiceDesk 1306 5.53% Freshservice vs Symantec ServiceDesk
Ivanti Service Desk 324 1.37% Freshservice vs Ivanti Service Desk
EZPro Service Management 233 0.99% Freshservice vs EZPro Service Management
Vision Helpdesk 141 0.60% Freshservice vs Vision Helpdesk
Im OnCall 91 0.39% Freshservice vs Im OnCall
SupportDesk 82 0.35% Freshservice vs SupportDesk
SureHelp 34 0.14% Freshservice vs SureHelp
Netomi 28 0.12% Freshservice vs Netomi
Elementool Help Desk 21 0.09% Freshservice vs Elementool Help Desk
NTR Cloud 21 0.09% Freshservice vs NTR Cloud
ServiceTonic 20 0.08% Freshservice vs ServiceTonic
Remote Support Software 17 0.07% Freshservice vs Remote Support Software
NetSupport ServiceDesk 12 0.05% Freshservice vs NetSupport ServiceDesk
Trakdesk 12 0.05% Freshservice vs Trakdesk
WonderDesk 12 0.05% Freshservice vs WonderDesk
Oracle PeopleSoft HelpDesk 12 0.05% Freshservice vs Oracle PeopleSoft HelpDesk
atSpoke 11 0.05% Freshservice vs atSpoke
IGTech365 8 0.03% Freshservice vs IGTech365

    Popular Comparisons

    Top Competitors and Alternatives of Freshservice

    The top three of Freshservice’s competitors in the Help Desk And Ticketing category are Zendesk Support with 19.42%, HappyFox Help Desk with 8.73%, Symantec ServiceDesk with 5.53% market share.

    Freshservice vs Zendesk Support
    Freshservice vs HappyFox Help Desk
    Freshservice vs Symantec ServiceDesk
    Freshservice vs Ivanti Service Desk
    Freshservice vs EZPro Service Management
    Freshservice vs Vision Helpdesk
    Freshservice vs Im OnCall
    Freshservice vs SupportDesk
    Technology Stack Analysis

    Compare Tech Stack of Freshservice and Its Competitors

    Get the list of top 5 common technologies used by Freshservice and its competitors.

    Customers of Freshservice

    Around the world in 2022, over 13026 companies have started using Freshservice as Help Desk And Ticketing tool.

    Customers Employee Range City Region Country Social Links
    Craveable Brands 10,000+ Chatswood New South Wales Australia
    TEKsystems 10,000+ Hanover Maryland United States
    Planet6 Technologies 10,000+ Southbank Victoria Australia
    CT Cinetrade AG 10,000+ Zurich Zurich Switzerland
    Bing 10,000+ Redmond Washington United States
    Mercy Health 10,000+ Mason City Iowa United States
    Alorica 10,000+ Irvine California United States
    Dewhirst Group 10,000+ London England United Kingdom
    Bashundhara Group 10,000+ Dhaka Dhaka Bangladesh
    Arriva 10,000+ Sunderland England United Kingdom

    Find which Freshservice customers are ready to buy from you by using Slintel's buying intent score.

    Freshservice Customers by Industry

    The three top industries that use Freshservice for Help Desk And Ticketing are Technology (291), Marketing (242), Machine Learning (230).

    Freshservice Customers by Employee Count

    The majority of Freshservice’s customers for the help-desk-and-ticketing category fall in the company size of 100 - 249 employees (3053 companies), 20 - 49 employees (2685 companies), 1,000 - 4,999 employees (1757 companies).

    Freshservice Customers by Geography

    The top three geographies of Freshservice for help-desk-and-ticketing are the United States with 6925(47.72%), United Kingdom with 1365(9.41%), India with 711(4.90%) customers respectively.

    Employees of Freshservice

    Download Slintel’s Chrome Extension to get verified contact data of Freshservice employees.

    Also see other Products/Services by Freshservice in:

    • Help Desk And Ticketing

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Freshservice competitors?

    Freshservice’s Top competitors in the help-desk-and-ticketing category are Zendesk Support, HappyFox Help Desk, Symantec ServiceDesk. You can view a full list of Freshservice competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Freshservice and 40,000 other technologies on the internet.You can also compare Freshservice and its feature with top competitors here : Freshservice vs Zendesk Support Freshservice vs HappyFox Help Desk Freshservice vs Symantec ServiceDesk .

    What is Freshservice customer distribution based on company size?

    The majority of Freshservice’s customers for the help-desk-and-ticketing category fall in the company size of 100 - 249 employees (3053 companies), 20 - 49 employees (2685 companies), 1,000 - 4,999 employees (1757 companies). You can view a distribution chart of Freshservice customers by company size here.

    What is Freshservice market share in the help-desk-and-ticketing?

    Freshservice has market share of 61.49% in help-desk-and-ticketing market. Freshservice competes with 34 competitor tools in help-desk-and-ticketing category. The top alternatives for Freshservice help-desk-and-ticketing tool are Zendesk Support with 19.42%, HappyFox Help Desk with 8.73%, Symantec ServiceDesk with 5.53% market share.

    What are the top industries that use Freshservice?

    Top industries that use Freshservice for help-desk-and-ticketing are Technology (291), Marketing (242), Machine Learning (230).

    What are the top countries that use Freshservice?

    Around the world in 2022, over 13026 companies have started using Freshservice as help-desk-and-ticketing tool. Companies using Freshservice for help-desk-and-ticketing are majorly from United States with 6925 customers. 47.72% of Freshservice customers are from the United States. Other top countries using Freshservice are United Kingdom and India with 1365(9.41%) and 711(4.90%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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