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Technographics / Customer Support Services / Freshdesk
  • Technology Profile
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Last updated : Jan 18 2023

Freshdesk

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No, I don't use this

Freshdesk is an online cloud-based customer service software providing helpdesk support.

  • Customer Support Services

Market Share of Freshdesk

  • Current Customer The number of companies that currently use Freshdesk
  • 122038
  • Market Share TIndicates the percentage of market accounted for by this technology in the Customer Support Services category.
  • 85.24%
  • Websites Added The number of companies that have started using Freshdesk in the past month.
  • 17
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Freshdesk in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Freshdesk

The top three of Freshdesk’s competitors in the Customer Support Services category are Assist AI with 4.01%, Wise with 1.45%, Service with 1.40% market share.

Technology Domains Market Share Versus page
Assist AI 5740 4.01% Freshdesk vs Assist AI
Wise 2070 1.45% Freshdesk vs Wise
Service 2010 1.40% Freshdesk vs Service
Amelia 1462 1.02% Freshdesk vs Amelia
Influx 1460 1.02% Freshdesk vs Influx
Microsoft Dynamics 365 for Customer Service 1064 0.74% Freshdesk vs Microsoft Dynamics 365 for Customer Service
Chaport Live Chat 890 0.62% Freshdesk vs Chaport Live Chat
Solvvy 655 0.46% Freshdesk vs Solvvy
Onestop 611 0.43% Freshdesk vs Onestop
Salesforce Desk.com 576 0.40% Freshdesk vs Salesforce Desk.com
WebsiteAlive 523 0.37% Freshdesk vs WebsiteAlive
Boomtown 455 0.32% Freshdesk vs Boomtown
ManageEngine ServiceDesk Plus 382 0.27% Freshdesk vs ManageEngine ServiceDesk Plus
Kommunicate 324 0.23% Freshdesk vs Kommunicate
Live Chat Monitoring 257 0.18% Freshdesk vs Live Chat Monitoring
Shipup 221 0.15% Freshdesk vs Shipup
tuul 194 0.14% Freshdesk vs tuul
HelpSite 173 0.12% Freshdesk vs HelpSite
Guru 172 0.12% Freshdesk vs Guru
Textline 161 0.11% Freshdesk vs Textline

    Popular Comparisons

    Top Competitors and Alternatives of Freshdesk

    The top three of Freshdesk’s competitors in the Customer Support Services category are Assist AI with 4.01%, Wise with 1.45%, Service with 1.40% market share.

    Freshdesk vs Assist AI
    Freshdesk vs Wise
    Freshdesk vs Service
    Freshdesk vs Amelia
    Freshdesk vs Influx
    Freshdesk vs Microsoft Dynamics 365 for Customer Service
    Freshdesk vs Chaport Live Chat
    Freshdesk vs Solvvy
    Technology Stack Analysis

    Compare Tech Stack of Freshdesk and Its Competitors

    Get the list of top 5 common technologies used by Freshdesk and its competitors.

    Get Free Report

    Customers of Freshdesk

    Around the world in 2023, over 94878 companies have started using Freshdesk as Customer Support Services tool.

    Customers Employee Range City Region Country Social Links
    Screwfix 10,000+ Yeovil England United Kingdom
    Globant 10,000+ Buenos Aires Buenos Aires F.d. Argentina
    SHRISHANKARACHARYATECHNICALCAMPUS 10,000+ Bhilai Chhattisgarh India
    Havas 10,000+ New York City New York United States
    Norfolk Southern Corporation 10,000+ Atlanta Georgia United States
    Quorum Health 10,000+ Brentwood Tennessee United States
    Greif 10,000+ Delaware Ohio United States
    Jimmy John's 10,000+ Champaign Illinois United States
    Publicis Groupe 10,000+ New York City New York United States
    IDFC FIRST Bank 10,000+ Mumbai Maharashtra India

    Find which Freshdesk customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    Freshdesk Customers by Industry

    The three top industries that use Freshdesk for Customer Support Services are Marketing (2145), Technology (2029), Digital Marketing (1942).

    Freshdesk Customers by Employee Count

    The majority of Freshdesk’s customers for the customer-support category fall in the company size of 20 - 49 employees (34060 companies), 0 - 9 employees (26571 companies), 100 - 249 employees (17953 companies).

    Freshdesk Customers by Geography

    The top three geographies of Freshdesk for customer-support are the United States with 47812(39.18%), United Kingdom with 10841(8.88%), India with 9759(8.00%) customers respectively.

    Employees of Freshdesk

    Download Slintel’s Chrome Extension to get verified contact data of Freshdesk employees.

    Install Now

    Also see other Products/Services by Freshdesk in:

    • Customer Support Services

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Freshdesk competitors?

    Freshdesk’s Top competitors in the customer-support category are Assist AI, Wise, Service. You can view a full list of Freshdesk competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet.You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Assist AI Freshdesk vs Wise Freshdesk vs Service .

    What is Freshdesk customer distribution based on company size?

    The majority of Freshdesk’s customers for the customer-support category fall in the company size of 20 - 49 employees (34060 companies), 0 - 9 employees (26571 companies), 100 - 249 employees (17953 companies). You can view a distribution chart of Freshdesk customers by company size here.

    What is Freshdesk market share in the customer-support?

    Freshdesk has market share of 85.24% in customer-support market. Freshdesk competes with 66 competitor tools in customer-support category. The top alternatives for Freshdesk customer-support tool are Assist AI with 4.01%, Wise with 1.45%, Service with 1.40% market share.

    What are the top industries that use Freshdesk?

    Top industries that use Freshdesk for customer-support are Marketing (2145), Technology (2029), Digital Marketing (1942).

    What are the top countries that use Freshdesk?

    Around the world in 2023, over 94878 companies have started using Freshdesk as customer-support tool. Companies using Freshdesk for customer-support are majorly from United States with 47812 customers. 39.18% of Freshdesk customers are from the United States. Other top countries using Freshdesk are United Kingdom and India with 10841(8.88%) and 9759(8.00%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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