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Technographics / Customer Support Services / Freshdesk
  • Technology Profile
  • Market Share
  • Top Competitors
  • Customers
  • Customers by Industry
  • Customers by Size
  • Customers by Geo
  • Employees
  • FAQs
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Last updated : Jun 22 2022

Freshdesk

Freshdesk is an online cloud-based customer service software providing helpdesk support.

  • Customer Support Services

Market Share of Freshdesk

  • Current Customer The number of companies that currently use Freshdesk
  • 109497
  • Market Share TIndicates the percentage of market accounted for by this technology in the Customer Support Services category.
  • 84.67%
  • Websites Added The number of companies that have started using Freshdesk in the past month.
  • 14
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Freshdesk in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Freshdesk

The top three of Freshdesk’s competitors in the Customer Support Services category are Influx with 2.16%Service with 2.00%Salesforce Desk.com with 1.84% market share.

Technology Domains Market Share Versus page
Influx 2796 2.16% Freshdesk vs Influx
Service 2583 2.00% Freshdesk vs Service
Salesforce Desk.com 2380 1.84% Freshdesk vs Salesforce Desk.com
Wise 1708 1.32% Freshdesk vs Wise
Assist AI 1453 1.12% Freshdesk vs Assist AI
Chaport Live Chat 1020 0.79% Freshdesk vs Chaport Live Chat
WebsiteAlive 864 0.67% Freshdesk vs WebsiteAlive
Microsoft Dynamics 365 for Customer Service 718 0.56% Freshdesk vs Microsoft Dynamics 365 for Customer Service
Onestop 718 0.56% Freshdesk vs Onestop
Upscope 638 0.49% Freshdesk vs Upscope
Boomtown 534 0.41% Freshdesk vs Boomtown
Live Chat Monitoring 471 0.36% Freshdesk vs Live Chat Monitoring
ManageEngine ServiceDesk Plus 415 0.32% Freshdesk vs ManageEngine ServiceDesk Plus
Kommunicate 385 0.30% Freshdesk vs Kommunicate
Shipup 226 0.17% Freshdesk vs Shipup
Amelia 220 0.17% Freshdesk vs Amelia
Solvvy 215 0.17% Freshdesk vs Solvvy
Textline 198 0.15% Freshdesk vs Textline
HelpSite 188 0.15% Freshdesk vs HelpSite
OwnerListens 146 0.11% Freshdesk vs OwnerListens

Popular Comparisons

Top Competitors and Alternatives of Freshdesk

The top three of Freshdesk’s competitors in the Customer Support Services category are Influx with 2.16%Service with 2.00%Salesforce Desk.com with 1.84% market share.

Freshdesk vs Influx
Freshdesk vs Service
Freshdesk vs Salesforce Desk.com
Freshdesk vs Wise
Freshdesk vs Assist AI
Freshdesk vs Chaport Live Chat
Freshdesk vs WebsiteAlive
Freshdesk vs Microsoft Dynamics 365 for Customer Service
Technology Stack Analysis

Compare Tech Stack of Freshdesk and Its Competitors

Get the list of top 5 common technologies used by Freshdesk and its competitors.

Customers of Freshdesk

Around the world in 2022, over 82978 companies have started using Freshdesk as Customer Support Services tool.

Customers Employee Range City Region Country Social Links
Sentara College Of Health Sciences 10,000+ Chesapeake Virginia United States
Sembcorp Marine 10,000+ Singapore Central Singapore Singapore
OOP Technologies 10,000+ Lahore Punjab Pakistan
City Of Austin 10,000+ Austin Texas United States
Eloqua 10,000+ Vienna Virginia United States
Muthoot Fincorp Limited 10,000+ Thiruvananthapuram Kerala India
University Of Missouri 10,000+ Esther Missouri United States
MAINE JUDICIAL BRANCH 10,000+ Augusta Maine United States
Higher Learning Research Communications Journal 10,000+ Baltimore Maryland United States
Springer Nature 10,000+ London England United Kingdom

Find which Freshdesk customers are ready to buy from you by using Slintel's buying intent score.

Freshdesk Customers by Industry

The three top industries that use Freshdesk for Customer Support Services are Marketing (1909)Technology (1870)Digital Marketing (1691).

Freshdesk Customers by Employee Count

The majority of Freshdesk’s customers for the customer-support category fall in the company size of 20 - 49 employees (30879 companies)0 - 9 employees (26003 companies)100 - 249 employees (15282 companies).

Freshdesk Customers by Geography

The top three geographies of Freshdesk for customer-support are the United States with 44482(40.62%)United Kingdom with 9694(8.85%)India with 8829(8.06%) customers respectively.

Employees of Freshdesk

Download Slintel’s Chrome Extension to get verified contact data of Freshdesk employees.

Also see other Products/Services by Freshdesk in:

  • Customer Support Services

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshdesk competitors?

Freshdesk’s Top competitors in the customer-support category are InfluxServiceSalesforce Desk.com. You can view a full list of Freshdesk competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet.You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Influx Freshdesk vs Service Freshdesk vs Salesforce Desk.com .

What is Freshdesk customer distribution based on company size?

The majority of Freshdesk’s customers for the customer-support category fall in the company size of 20 - 49 employees (30879 companies)0 - 9 employees (26003 companies)100 - 249 employees (15282 companies). You can view a distribution chart of Freshdesk customers by company size here.

What is Freshdesk market share in the customer-support?

Freshdesk has market share of 84.67% in customer-support market. Freshdesk competes with 69 competitor tools in customer-support category. The top alternatives for Freshdesk customer-support tool are Influx with 2.16%Service with 2.00%Salesforce Desk.com with 1.84%market share.

What are the top industries that use Freshdesk?

Top industries that use Freshdesk for customer-support are Marketing (1909)Technology (1870)Digital Marketing (1691).

What are the top countries that use Freshdesk?

Around the world in 2022, over 82978 companies have started using Freshdesk as customer-support tool. Companies using Freshdesk for customer-support are majorly from United States with 44482 customers. 40.62% of Freshdesk customers are from the United States. Other top countries using Freshdesk are United Kingdom India with 9694(8.85%) 8829(8.06%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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