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Technographics / Customer Support Services / Salesforce Service Cloud
  • Technology Profile
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Last updated : Aug 03 2022

Salesforce Service Cloud

Salesforce Service Cloud is a comprehensive service management platform that enables organisations to work with customers and channel partners to provide excellent service efficiently.

  • Customer Support Services

Market Share of Salesforce Service Cloud

  • Current Customer The number of companies that currently use Salesforce Service Cloud
  • 11775
  • Market Share TIndicates the percentage of market accounted for by this technology in the Customer Support Services category.
  • 77.49%
  • Websites Added The number of companies that have started using Salesforce Service Cloud in the past month.
  • 3
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Salesforce Service Cloud in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are ServiceNow Customer Service Management with 9.58%, SAP Service Cloud with 3.29%, Clarity SDM with 2.42% market share.

Technology Domains Market Share Versus page
ServiceNow Customer Service Management 1456 9.58% Salesforce Service Cloud vs ServiceNow Customer Service Management
SAP Service Cloud 500 3.29% Salesforce Service Cloud vs SAP Service Cloud
Clarity SDM 368 2.42% Salesforce Service Cloud vs Clarity SDM
Microsoft Dynamics 365 Field Service 338 2.22% Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service
Forethought 153 1.01% Salesforce Service Cloud vs Forethought
Micro Focus ZENworks Service Desk 72 0.47% Salesforce Service Cloud vs Micro Focus ZENworks Service Desk
Qelp 70 0.46% Salesforce Service Cloud vs Qelp
Blitzz 69 0.45% Salesforce Service Cloud vs Blitzz
Cresta 58 0.38% Salesforce Service Cloud vs Cresta
Clarabridge Engage 53 0.35% Salesforce Service Cloud vs Clarabridge Engage
nService 43 0.28% Salesforce Service Cloud vs nService
Cognitive Virtual Assistant 38 0.25% Salesforce Service Cloud vs Cognitive Virtual Assistant
AGI Self Service 32 0.21% Salesforce Service Cloud vs AGI Self Service
RenewityRMA 30 0.20% Salesforce Service Cloud vs RenewityRMA
Cisco Smart Net Total Care 30 0.20% Salesforce Service Cloud vs Cisco Smart Net Total Care
ultimate.ai 21 0.14% Salesforce Service Cloud vs ultimate.ai
Nice.Chat 13 0.09% Salesforce Service Cloud vs Nice.Chat
SiteGlue 11 0.07% Salesforce Service Cloud vs SiteGlue
Jobi 11 0.07% Salesforce Service Cloud vs Jobi
AlwaySupport 9 0.06% Salesforce Service Cloud vs AlwaySupport

    Popular Comparisons

    Top Competitors and Alternatives of Salesforce Service Cloud

    The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are ServiceNow Customer Service Management with 9.58%, SAP Service Cloud with 3.29%, Clarity SDM with 2.42% market share.

    Salesforce Service Cloud vs ServiceNow Customer Service Management
    Salesforce Service Cloud vs SAP Service Cloud
    Salesforce Service Cloud vs Clarity SDM
    Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service
    Salesforce Service Cloud vs Forethought
    Salesforce Service Cloud vs Micro Focus ZENworks Service Desk
    Salesforce Service Cloud vs Qelp
    Salesforce Service Cloud vs Blitzz
    Technology Stack Analysis

    Compare Tech Stack of Salesforce Service Cloud and Its Competitors

    Get the list of top 5 common technologies used by Salesforce Service Cloud and its competitors.

    Customers of Salesforce Service Cloud

    Around the world in 2022, over 10397 companies have started using Salesforce Service Cloud as Customer Support Services tool.

    Customers Employee Range City Region Country Social Links
    Vestas 10,000+ Arhus Central Jutland Denmark
    Thomas Jefferson University 10,000+ Philadelphia Pennsylvania United States
    Hudson's Bay Company 10,000+ Toronto Ontario Canada
    American Express 10,000+ New York City New York United States
    Delivery Hero 10,000+ Berlin Berlin Germany
    The Goodyear Tire & Rubber Company 10,000+ Akron Ohio United States
    John Lewis 10,000+ London England United Kingdom
    Sage Abra 10,000+ St. Petersburg Florida United States
    Zalando SE 10,000+ Berlin Berlin Germany
    Yellow 10,000+ Overland Park Kansas United States

    Find which Salesforce Service Cloud customers are ready to buy from you by using Slintel's buying intent score.

    Salesforce Service Cloud Customers by Industry

    The three top industries that use Salesforce Service Cloud for Customer Support Services are Salesforce (384), Crm (303), Technology (294).

    Salesforce Service Cloud Customers by Employee Count

    The majority of Salesforce Service Cloud’s customers for the customer-support-services category fall in the company size of 20 - 49 employees (1972 companies), 100 - 249 employees (1928 companies), 1,000 - 4,999 employees (1668 companies).

    Salesforce Service Cloud Customers by Geography

    The top three geographies of Salesforce Service Cloud for customer-support-services are the United States with 6913(58.71%), United Kingdom with 833(7.07%), India with 467(3.97%) customers respectively.

    Employees of Salesforce Service Cloud

    Download Slintel’s Chrome Extension to get verified contact data of Salesforce Service Cloud employees.

    Also see other Products/Services by Salesforce Service Cloud in:

    • Instant Messaging And Chat
    • Knowledge Management
    • Customer Experience
    • Customer Engagement
    • Contact Center

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Salesforce Service Cloud competitors?

    Salesforce Service Cloud’s Top competitors in the customer-support-services category are ServiceNow Customer Service Management, SAP Service Cloud, Clarity SDM. You can view a full list of Salesforce Service Cloud competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet.You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs ServiceNow Customer Service Management Salesforce Service Cloud vs SAP Service Cloud Salesforce Service Cloud vs Clarity SDM .

    What is Salesforce Service Cloud customer distribution based on company size?

    The majority of Salesforce Service Cloud’s customers for the customer-support-services category fall in the company size of 20 - 49 employees (1972 companies), 100 - 249 employees (1928 companies), 1,000 - 4,999 employees (1668 companies). You can view a distribution chart of Salesforce Service Cloud customers by company size here.

    What is Salesforce Service Cloud market share in the customer-support-services?

    Salesforce Service Cloud has market share of 77.49% in customer-support-services market. Salesforce Service Cloud competes with 30 competitor tools in customer-support-services category. The top alternatives for Salesforce Service Cloud customer-support-services tool are ServiceNow Customer Service Management with 9.58%, SAP Service Cloud with 3.29%, Clarity SDM with 2.42% market share.

    What are the top industries that use Salesforce Service Cloud?

    Top industries that use Salesforce Service Cloud for customer-support-services are Salesforce (384), Crm (303), Technology (294).

    What are the top countries that use Salesforce Service Cloud?

    Around the world in 2022, over 10397 companies have started using Salesforce Service Cloud as customer-support-services tool. Companies using Salesforce Service Cloud for customer-support-services are majorly from United States with 6913 customers. 58.71% of Salesforce Service Cloud customers are from the United States. Other top countries using Salesforce Service Cloud are United Kingdom and India with 833(7.07%) and 467(3.97%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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