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Home / Technographics / Customer Support Services
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Last updated : Jun 29 2022

Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

31
Technologies
15195
Companies
15
Movements
Categories related to Customer Support Services
  • Live Chat
  • Forms And Surveys
  • Customer Experience
  • Membership Management
  • Cloud Contact Center Software

Top 5 Customer Support Services technologies in 2022

Over 15195 companies are using Customer Support Services tools. Salesforce Service Cloud with 77.49% market share (11775 customers), ServiceNow Customer Service Management with 9.58% market share (1456 customers), SAP Service Cloud with 3.29% market share (500 customers),

  • Salesforce Service Cloud

    77.49 %

    Market Share

    11775

    Customers

  • ServiceNow Customer Service Management

    9.58 %

    Market Share

    1456

    Customers

  • SAP Service Cloud

    3.29 %

    Market Share

    500

    Customers

  • Clarity SDM

    2.42 %

    Market Share

    368

    Customers

  • Microsoft Dynamics 365 Field Service

    2.22 %

    Market Share

    338

    Customers

  • Others

    4.99 %

    Market Share

    758

    Customers

Customer Support Services Customers by Employee Count

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (37315 companies) , 0 - 9 employees (34845 companies) , 100 - 249 employees (19059 companies) .

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 64803 (57.45%) , United Kingdom with 11927 (10.57%) , India with 9925 (8.80%) customers respectively.

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Technology (40962) , Professional Services (32659) , Retail and CPG (12644) .

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Salesforce Service Cloud 11775 77.49
2 ServiceNow Customer Service Management 1456 9.58
3 SAP Service Cloud 500 3.29
4 Clarity SDM 368 2.42
5 Microsoft Dynamics 365 Field Service 338 2.22
6 Forethought 153 1.01
7 Micro Focus ZENworks Service Desk 72 0.47
8 Qelp 70 0.46
9 Blitzz 69 0.45
10 Cresta 58 0.38
11 Clarabridge Engage 53 0.35
12 nService 43 0.28
13 Cognitive Virtual Assistant 38 0.25
14 AGI Self Service 32 0.21
15 RenewityRMA 30 0.20
16 Cisco Smart Net Total Care 30 0.20
17 ultimate.ai 21 0.14
18 Nice.Chat 13 0.09
19 SiteGlue 11 0.07
20 Jobi 11 0.07
21 AlwaySupport 9 0.06
22 WebSupport PRO 8 0.05
23 Hello Vera 7 0.05
24 NetSupport 24-7 6 0.04
25 Micro Focus Service Support Manager 6 0.04
26 luminjo 5 0.03
27 AnswerChat 3 0.02
28 CRMUnleashed 3 0.02
29 Zervicio 3 0.02
30 kookdokoo 2 0.01
31 Remetrex PQ 2 0.01
Technology Market share
Salesforce Service Cloud 77.49
ServiceNow Customer Service Management 9.58
SAP Service Cloud 3.29
Clarity SDM 2.42
Microsoft Dynamics 365 Field Service 2.22
Forethought 1.01
Micro Focus ZENworks Service Desk 0.47
Qelp 0.46
Blitzz 0.45
Cresta 0.38
Clarabridge Engage 0.35
nService 0.28
Cognitive Virtual Assistant 0.25
AGI Self Service 0.21
RenewityRMA 0.20
Cisco Smart Net Total Care 0.20
ultimate.ai 0.14
Nice.Chat 0.09
SiteGlue 0.07
Jobi 0.07
AlwaySupport 0.06
WebSupport PRO 0.05
Hello Vera 0.05
NetSupport 24-7 0.04
Micro Focus Service Support Manager 0.04
luminjo 0.03
AnswerChat 0.02
CRMUnleashed 0.02
Zervicio 0.02
kookdokoo 0.01
Remetrex PQ 0.01
Customer Technology Stack Analysis

Find out what companies are built with

Instantly reveal the technology stack of any website. Generate a free report by analyzing a list of your customers to find the top 5 common technologies currently being used across your customers.

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Salesforce Service Cloud , ServiceNow Customer Service Management , SAP Service Cloud . Here, you can view a full list of Customer Support Services tools in the market.

How many companies use Customer Support Services software these days?

Around the world in 2022, over 142561 companies are currently using one or more Customer Support Services software. Out of these, there are 64803 companies using Customer Support Services tools that are originally from the United States .

Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Salesforce Service Cloud with 77.49 % of market share ServiceNow Customer Service Management with 9.58 % of market share SAP Service Cloud with 3.29 % of market share . Check for other Customer Support Services technologies market share here.

What are the top industries that usually use Customer Support Services softwares?

The top industries that use Customer Support Services software are Technology (40962) , Professional Services (32659) , Retail and CPG (12644) .

Choose Technologies to Compare

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Salesforce Service Cloud vs ServiceNow Customer Service Management
Salesforce Service Cloud vs SAP Service Cloud
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ServiceNow Customer Service Management vs SAP Service Cloud
ServiceNow Customer Service Management vs Clarity SDM
SAP Service Cloud vs Clarity SDM
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