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146434

Zendesk

4770

Genesys

Current Customers

Comparing the customer bases of Zendesk and Genesys, we can see that Zendesk has 146434 customers, while Genesys has 4770 customers.

12.52%

Zendesk

0.41%

Genesys

Market Share

Zendesk has a 12.52% market share in the Customer Experience category, while Genesys has a 0.41% market share in the same space.

Zendesk

2 nd

Genesys

22 nd

Category Ranking

In the Customer Experience category, with 146434 customers Zendesk stands at 2nd place by ranking, while Genesys with 4770 customers, is at the 22nd place.

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Compare Zendesk vs Genesys customers by industry

Comparing Zendesk and Genesys customers by industry, we can see that Zendesk has more customers from the Marketing Technology E-Commerce industries, while Genesys has more customers in Marketing Technology E-Commerce industries.

Industry Zendesk Customers Genesys Customers
Marketing 1778 61
Technology 1615 113
E-Commerce 1442 40
Ecommerce 1304 31
Software 1283 51
Saas 1262 26
Retail 1165 67
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Compare Zendesk vs Genesys customers by geography

Comparing Zendesk and Genesys customers based on their geographic location, we can see that Zendesk has more customers in United States Uzbekistan United Kingdom , while Genesys has more customers in United States Venezuela United Kingdom .

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Compare Zendesk and Genesys with other technologies

Compare technologies in Customer Experience with Zendesk and Genesys on the basis of market share, customers and industry

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FAQs

What are the different markets in which Zendesk and Genesys compete against each other?

Zendesk and Genesys compete against each other in the Contact Center Customer Experience Interactive Voice Response (IVR) Communication Instant Messaging And Chat .

How does the market share of Zendesk and Genesys compare in the Customer Experience market?

In the Customer Experience market, Zendesk has a 12.52% market share in comparison to Genesys’s 0.41%. Since it has a better market share coverage, Zendesk holds the 2nd spot in Slintel’s Market Share Ranking Index for the Customer Experience category, while Genesys holds the 22nd spot.

How many customers are acquired by Zendesk and Genesys in the Customer Experience segment?

Zendesk has 146434 customers and Genesys has 4770 customers in the Customer Experience segment. Zendesk has 141664 more customers than Genesys in this category.

What are the countries in which Zendesk and Genesys has more customers?

Zendesk has more customers in United States Uzbekistan United Kingdom .
Genesys has more customers in United States Venezuela United Kingdom .

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