Catogories where Zendesk and Freshworks compete


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137026

Zendesk

4522

Freshworks

Current Customers

Comparing the customer bases of Zendesk and Freshworks, we can see that Zendesk has 137026 customers, while Freshworks has 4522 customers.

10.51%

Zendesk

0.35%

Freshworks

Market Share

Zendesk has a 10.51% market share in the Customer Experience category, while Freshworks has a 0.35% market share in the same space.

Zendesk

2 nd

Freshworks

23 rd

Category Ranking

In the Customer Experience category, with 137026 customers Zendesk stands at 2nd place by ranking, while Freshworks with 4522 customers, is at the 23rd place.

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Compare Zendesk vs Freshworks customers by industry

Comparing Zendesk and Freshworks customers by industry, we can see that Zendesk has more customers from the Marketing Technology SaaS industries, while Freshworks has more customers in Marketing Technology SaaS industries.

Industry Zendesk Customers Freshworks Customers
Marketing 1104 58
Technology 1051 67
SaaS 942 54
SEO 815 33
Software 813 41
Retail 792 44
Digital Marketing 778 41
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Compare Zendesk vs Freshworks customers by geography

Comparing Zendesk and Freshworks customers based on their geographic location, we can see that Zendesk has more customers in United States Oman India , while Freshworks has more customers in United States Oman India .

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Compare Zendesk and Freshworks with other technologies

Compare technologies in Customer Experience with Zendesk and Freshworks on the basis of market share, customers and industry

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FAQs

What are the different markets in which Zendesk and Freshworks compete against each other?

Zendesk and Freshworks compete against each other in the Contact Center Customer Experience Knowledge Management Customer Support IVR .

How does the market share of Zendesk and Freshworks compare in the Customer Experience market?

In the Customer Experience market, Zendesk has a 10.51% market share in comparison to Freshworks’s 0.35%. Since it has a better market share coverage, Zendesk holds the 2nd spot in Slintel’s Market Share Ranking Index for the Customer Experience category, while Freshworks holds the 23rd spot.

How many customers are acquired by Zendesk and Freshworks in the Customer Experience segment?

Zendesk has 137026 customers and Freshworks has 4522 customers in the Customer Experience segment. Zendesk has 132504 more customers than Freshworks in this category.

What are the countries in which Zendesk and Freshworks has more customers?

Zendesk has more customers in United States Oman India .
Freshworks has more customers in United States Oman India .

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