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144640

Zendesk

273

Backbase

Current Customers

Comparing the customer bases of Zendesk and Backbase, we can see that Zendesk has 144640 customers, while Backbase has 273 customers.

12.31%

Zendesk

0.02%

Backbase

Market Share

Zendesk has a 12.31% market share in the Customer Experience category, while Backbase has a 0.02% market share in the same space.

Zendesk

2 nd

Backbase

93 rd

Category Ranking

In the Customer Experience category, with 144640 customers Zendesk stands at 2nd place by ranking, while Backbase with 273 customers, is at the 93rd place.

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Compare Zendesk vs Backbase customers by industry

Comparing Zendesk and Backbase customers by industry, we can see that Zendesk has more customers from the Marketing Technology SaaS industries, while Backbase has more customers in Marketing Technology SaaS industries.

Industry Zendesk Customers Backbase Customers
Marketing 1113 7
Technology 1008 6
SaaS 882 1
SEO 826 1
Software 775 1
Digital Marketing 771 2
Retail 762 1
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Compare Zendesk vs Backbase customers by geography

Comparing Zendesk and Backbase customers based on their geographic location, we can see that Zendesk has more customers in United States Virgin Islands U.S. India , while Backbase has more customers in United States United Arab Emirates United Kingdom .

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Compare Zendesk and Backbase with other technologies

Compare technologies in Customer Experience with Zendesk and Backbase on the basis of market share, customers and industry

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FAQs

What are the different markets in which Zendesk and Backbase compete against each other?

Zendesk and Backbase compete against each other in the Customer Experience Contact Center Instant Messaging And Chat Interactive Voice Response (IVR) Knowledge Management .

How does the market share of Zendesk and Backbase compare in the Customer Experience market?

In the Customer Experience market, Zendesk has a 12.31% market share in comparison to Backbase’s 0.02%. Since it has a better market share coverage, Zendesk holds the 2nd spot in Slintel’s Market Share Ranking Index for the Customer Experience category, while Backbase holds the 93rd spot.

How many customers are acquired by Zendesk and Backbase in the Customer Experience segment?

Zendesk has 144640 customers and Backbase has 273 customers in the Customer Experience segment. Zendesk has 144367 more customers than Backbase in this category.

What are the countries in which Zendesk and Backbase has more customers?

Zendesk has more customers in United States Virgin Islands U.S. India .
Backbase has more customers in United States United Arab Emirates United Kingdom .

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