Technographics / Customer Experience / Salesforce Service Cloud
  • Technology Profile
  • Market Share
  • Top Competitors
  • Customers
  • Customers by Industry
  • Customers by Size
  • Customers by Geo
  • Employees
  • FAQs
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Last updated : Jun 22 2022

Salesforce Service Cloud

Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact center metrics in real-time. And enable every empl ... oyee to deliver outstanding service at every point of interaction. Read more

  • Customer Experience

Market Share of Salesforce Service Cloud

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 21.47%Adobe Marketing Cloud with 14.73%Trustpilot with 11.73% market share.

Technology Domains Market Share Versus page
Zendesk 176797 21.47% Salesforce Service Cloud vs Zendesk
Adobe Marketing Cloud 121265 14.73% Salesforce Service Cloud vs Adobe Marketing Cloud
Trustpilot 96547 11.73% Salesforce Service Cloud vs Trustpilot
Intercom 53920 6.55% Salesforce Service Cloud vs Intercom
Campaign Monitor 47530 5.77% Salesforce Service Cloud vs Campaign Monitor
Freshworks 25705 3.12% Salesforce Service Cloud vs Freshworks
Qualtrics 22919 2.78% Salesforce Service Cloud vs Qualtrics
Podium 22736 2.76% Salesforce Service Cloud vs Podium
Yotpo 19911 2.42% Salesforce Service Cloud vs Yotpo
Zoho CRM 15557 1.89% Salesforce Service Cloud vs Zoho CRM
Qualtrics Research Core 14200 1.72% Salesforce Service Cloud vs Qualtrics Research Core
Smartlook 13497 1.64% Salesforce Service Cloud vs Smartlook
Smile.io 12968 1.57% Salesforce Service Cloud vs Smile.io
Sitecore 11969 1.45% Salesforce Service Cloud vs Sitecore
Pipedrive 9675 1.18% Salesforce Service Cloud vs Pipedrive
Zoho CRM Plus 8599 1.04% Salesforce Service Cloud vs Zoho CRM Plus
Pendo 7719 0.94% Salesforce Service Cloud vs Pendo
LiveAgent 7481 0.91% Salesforce Service Cloud vs LiveAgent
Bazaarvoice 6800 0.83% Salesforce Service Cloud vs Bazaarvoice
Genesys 6411 0.78% Salesforce Service Cloud vs Genesys

Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 21.47%Adobe Marketing Cloud with 14.73%Trustpilot with 11.73% market share.

Salesforce Service Cloud vs Zendesk
Salesforce Service Cloud vs Adobe Marketing Cloud
Salesforce Service Cloud vs Trustpilot
Salesforce Service Cloud vs Intercom
Salesforce Service Cloud vs Campaign Monitor
Salesforce Service Cloud vs Freshworks
Salesforce Service Cloud vs Qualtrics
Salesforce Service Cloud vs Podium
Technology Stack Analysis

Compare Tech Stack of Salesforce Service Cloud and Its Competitors

Get the list of top 5 common technologies used by Salesforce Service Cloud and its competitors.

Customers of Salesforce Service Cloud

Around the world in 2022, over 9343 companies have started using Salesforce Service Cloud as Customer Experience tool.

Customers Employee Range City Region Country Social Links
GE Lighting 10,000+ Cleveland Ohio United States
YRC Worldwide 10,000+ Overland Park Kansas United States
Subaru Colombia 10,000+ Colombia
Whole Foods Market 10,000+ Austin Texas United States
Rent-A-Center 10,000+ Plano Texas United States
Steelcase 10,000+ Grand Rapids Michigan United States
Safelite Glass 10,000+ Columbus Ohio United States
Ricoh 10,000+ Tustin California United States
CosmoProf 10,000+ Denton Texas United States
Dreams Resorts & Spas 10,000+ Cancun Quintana Roo Mexico

Find which Salesforce Service Cloud customers are ready to buy from you by using Slintel's buying intent score.

Salesforce Service Cloud Customers by Industry

The three top industries that use Salesforce Service Cloud for Customer Experience are Salesforce (365)Crm (279)Technology (256).

Salesforce Service Cloud Customers by Employee Count

The majority of Salesforce Service Cloud’s customers for the customer-experience category fall in the company size of 20 - 49 employees (1718 companies)100 - 249 employees (1670 companies)1,000 - 4,999 employees (1548 companies).

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 6165(58.31%)United Kingdom with 753(7.12%)Australia with 401(3.79%) customers respectively.

Employees of Salesforce Service Cloud

Download Slintel’s Chrome Extension to get verified contact data of Salesforce Service Cloud employees.

Also see other Products/Services by Salesforce Service Cloud in:

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are ZendeskAdobe Marketing CloudTrustpilot. You can view a full list of Salesforce Service Cloud competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet.You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Adobe Marketing Cloud Salesforce Service Cloud vs Trustpilot .

What is Salesforce Service Cloud customer distribution based on company size?

The majority of Salesforce Service Cloud’s customers for the customer-experience category fall in the company size of 20 - 49 employees (1718 companies)100 - 249 employees (1670 companies)1,000 - 4,999 employees (1548 companies). You can view a distribution chart of Salesforce Service Cloud customers by company size here.

What is Salesforce Service Cloud market share in the customer-experience?

Salesforce Service Cloud has market share of 1.28% in customer-experience market. Salesforce Service Cloud competes with 250 competitor tools in customer-experience category. The top alternatives for Salesforce Service Cloud customer-experience tool are Zendesk with 21.47%Adobe Marketing Cloud with 14.73%Trustpilot with 11.73%market share.

What are the top industries that use Salesforce Service Cloud?

Top industries that use Salesforce Service Cloud for customer-experience are Salesforce (365)Crm (279)Technology (256).

What are the top countries that use Salesforce Service Cloud?

Around the world in 2022, over 9343 companies have started using Salesforce Service Cloud as customer-experience tool. Companies using Salesforce Service Cloud for customer-experience are majorly from United States with 6165 customers. 58.31% of Salesforce Service Cloud customers are from the United States. Other top countries using Salesforce Service Cloud are United Kingdom Australia with 753(7.12%) 401(3.79%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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