Catogories where Freshworks and Genesys compete


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5222

Freshworks

4627

Genesys

Current Customers

Comparing the customer bases of Freshworks and Genesys, we can see that Freshworks has 5222 customers, while Genesys has 4627 customers.

0.54%

Freshworks

0.48%

Genesys

Market Share

Freshworks has a 0.54% market share in the Customer Experience category, while Genesys has a 0.48% market share in the same space.

Freshworks

17 th

Genesys

21 st

Category Ranking

In the Customer Experience category, with 5222 customers Freshworks stands at 17th place by ranking, while Genesys with 4627 customers, is at the 21st place.

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Compare Freshworks vs Genesys customers by industry

Comparing Freshworks and Genesys customers by industry, we can see that Freshworks has more customers from the SaaS Technology Software industries, while Genesys has more customers in SaaS Technology Software industries.

Industry Freshworks Customers Genesys Customers
SaaS 80 26
Technology 66 90
Software 64 41
Marketing 63 36
CRM 56 62
Artificial Intelligence 50 54
Digital Marketing 46 24
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Compare Freshworks vs Genesys customers by geography

Comparing Freshworks and Genesys customers based on their geographic location, we can see that Freshworks has more customers in United States Japan India , while Genesys has more customers in United States Japan India .

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Compare Freshworks and Genesys with other technologies

Compare technologies in Customer Experience with Freshworks and Genesys on the basis of market share, customers and industry

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FAQs

What are the different markets in which Freshworks and Genesys compete against each other?

Freshworks and Genesys compete against each other in the Contact Center Customer Experience Communication Customer Support IVR .

How does the market share of Freshworks and Genesys compare in the Customer Experience market?

In the Customer Experience market, Freshworks has a 0.54% market share in comparison to Genesys’s 0.48%. Since it has a better market share coverage, Freshworks holds the 17th spot in Slintel’s Market Share Ranking Index for the Customer Experience category, while Genesys holds the 21st spot.

How many customers are acquired by Freshworks and Genesys in the Customer Experience segment?

Freshworks has 5222 customers and Genesys has 4627 customers in the Customer Experience segment. Freshworks has 595 more customers than Genesys in this category.

What are the countries in which Freshworks and Genesys has more customers?

Freshworks has more customers in United States Japan India .
Genesys has more customers in United States Japan India .

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