Catogories where Freshworks and Backbase compete


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5303

Freshworks

173

Backbase

Current Customers

Comparing the customer bases of Freshworks and Backbase, we can see that Freshworks has 5303 customers, while Backbase has 173 customers.

0.56%

Freshworks

0.02%

Backbase

Market Share

Freshworks has a 0.56% market share in the Customer Experience category, while Backbase has a 0.02% market share in the same space.

Freshworks

16 th

Backbase

96 th

Category Ranking

In the Customer Experience category, with 5303 customers Freshworks stands at 16th place by ranking, while Backbase with 173 customers, is at the 96th place.

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Compare Freshworks vs Backbase customers by industry

Comparing Freshworks and Backbase customers by industry, we can see that Freshworks has more customers from the SaaS Technology Marketing industries, while Backbase has more customers in SaaS Technology Marketing industries.

Industry Freshworks Customers Backbase Customers
SaaS 85 1
Technology 67 2
Marketing 63 5
CRM 59 2
Artificial Intelligence 52 1
Analytics 47 2
Digital Marketing 46 2
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Compare Freshworks vs Backbase customers by geography

Comparing Freshworks and Backbase customers based on their geographic location, we can see that Freshworks has more customers in United States Ukraine India , while Backbase has more customers in United States Ukraine India .

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Compare Freshworks and Backbase with other technologies

Compare technologies in Customer Experience with Freshworks and Backbase on the basis of market share, customers and industry

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FAQs

What are the different markets in which Freshworks and Backbase compete against each other?

Freshworks and Backbase compete against each other in the Customer Experience Contact Center Knowledge Management Project Collaboration .

How does the market share of Freshworks and Backbase compare in the Customer Experience market?

In the Customer Experience market, Freshworks has a 0.56% market share in comparison to Backbase’s 0.02%. Since it has a better market share coverage, Freshworks holds the 16th spot in Slintel’s Market Share Ranking Index for the Customer Experience category, while Backbase holds the 96th spot.

How many customers are acquired by Freshworks and Backbase in the Customer Experience segment?

Freshworks has 5303 customers and Backbase has 173 customers in the Customer Experience segment. Freshworks has 5130 more customers than Backbase in this category.

What are the countries in which Freshworks and Backbase has more customers?

Freshworks has more customers in United States Ukraine India .
Backbase has more customers in United States Ukraine India .

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