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Home / Technographics / Customer Experience Management
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Last updated : Jun 29 2022

Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

57
Technologies
17727
Companies
NA
Movements
Categories related to Customer Experience Management
  • Live Chat
  • Forms And Surveys
  • Customer Experience
  • Membership Management
  • Cloud Contact Center Software

Top 5 Customer Experience Management technologies in 2022

Over 17727 companies are using Customer Experience Management tools. Thematic with 23.52% market share (4170 customers), SAP Hybris with 19.73% market share (3497 customers), Greenwich AIM with 18.60% market share (3298 customers),

  • Thematic

    23.52 %

    Market Share

    4170

    Customers

  • SAP Hybris

    19.73 %

    Market Share

    3497

    Customers

  • Greenwich AIM

    18.60 %

    Market Share

    3298

    Customers

  • Kademi

    9.40 %

    Market Share

    1667

    Customers

  • Calabrio

    4.11 %

    Market Share

    728

    Customers

  • Others

    24.63 %

    Market Share

    4367

    Customers

Customer Experience Management Customers by Employee Count

The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (3552 companies) , 20 - 49 employees (2880 companies) , 10,000+ employees (1882 companies) .

Customer Experience Management Customers by Geography

Companies using Customer Experience Management technology software are majorly from the United States with 8089 (61.17%) , United Kingdom with 1411 (10.67%) , Turkey with 956 (7.23%) customers respectively.

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Customer Experience Management Customers by Industry

Top industries that use Customer Experience Management for Professional Services (4695) , Technology (3457) , Retail and CPG (1605) .

Market Share for Top Customer Experience Management Technologies

Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Thematic 4170 23.52
2 SAP Hybris 3497 19.73
3 Greenwich AIM 3298 18.60
4 Kademi 1667 9.40
5 Calabrio 728 4.11
6 Merkle 702 3.96
7 Concentrix 499 2.81
8 Userpilot 373 2.10
9 Marketo Engage 363 2.05
10 Sitecore Experience Platform 326 1.84
11 JRNI 264 1.49
12 Microsoft Customer Experience Management 233 1.31
13 Vue.ai 164 0.93
14 SMG - Service Management Group 130 0.73
15 Smaply 122 0.69
16 Emplifi 121 0.68
17 Lumoa 112 0.63
18 Lakeside 96 0.54
19 HCL Digital Experience 92 0.52
20 CredSpark 90 0.51
21 FeedbackExpress 83 0.47
22 Threekit 82 0.46
23 Kentico Xperience 73 0.41
24 Spectoos 63 0.36
25 Genesys CIM Platform 44 0.25
26 Lumavate 43 0.24
27 Keepcon 35 0.20
28 CallMiner Eureka 26 0.15
29 Fizz Customer Experience Platform 20 0.11
30 SupportLogic 17 0.10
31 Mapp Empower 17 0.10
32 Akamai Ion 16 0.09
33 DictaNova 14 0.08
34 Opiniator 13 0.07
35 TADA 13 0.07
36 SightMill - NPS Software 12 0.07
37 WEVO 11 0.06
38 BPA Quality 10 0.06
39 Video Reviews 10 0.06
40 AfterSell 9 0.05
41 Compuware ClientVantage 9 0.05
42 Multi-rater 360 Feedback System 8 0.05
43 StoryPulse 7 0.04
44 CA Customer Experience Manager (CEM) 6 0.03
45 ListenPort 5 0.03
46 Heeduser 5 0.03
47 know'N'act 4 0.02
48 ServeSmart 3 0.02
49 CHI Express 3 0.02
50 Feedback INN 3 0.02
51 CXONCLOUD 3 0.02
52 INSTANT Insight 3 0.02
53 iTrust Reviews 2 0.01
54 Qmatic Orchestra 2 0.01
55 Review Camp 2 0.01
56 FastSensor 2 0.01
57 Inbify 2 0.01
Technology Market share
Thematic 23.52
SAP Hybris 19.73
Greenwich AIM 18.60
Kademi 9.40
Calabrio 4.11
Merkle 3.96
Concentrix 2.81
Userpilot 2.10
Marketo Engage 2.05
Sitecore Experience Platform 1.84
JRNI 1.49
Microsoft Customer Experience Management 1.31
Vue.ai 0.93
SMG - Service Management Group 0.73
Smaply 0.69
Emplifi 0.68
Lumoa 0.63
Lakeside 0.54
HCL Digital Experience 0.52
CredSpark 0.51
FeedbackExpress 0.47
Threekit 0.46
Kentico Xperience 0.41
Spectoos 0.36
Genesys CIM Platform 0.25
Lumavate 0.24
Keepcon 0.20
CallMiner Eureka 0.15
Fizz Customer Experience Platform 0.11
SupportLogic 0.10
Mapp Empower 0.10
Akamai Ion 0.09
DictaNova 0.08
Opiniator 0.07
TADA 0.07
SightMill - NPS Software 0.07
WEVO 0.06
BPA Quality 0.06
Video Reviews 0.06
AfterSell 0.05
Compuware ClientVantage 0.05
Multi-rater 360 Feedback System 0.05
StoryPulse 0.04
CA Customer Experience Manager (CEM) 0.03
ListenPort 0.03
Heeduser 0.03
know'N'act 0.02
ServeSmart 0.02
CHI Express 0.02
Feedback INN 0.02
CXONCLOUD 0.02
INSTANT Insight 0.02
iTrust Reviews 0.01
Qmatic Orchestra 0.01
Review Camp 0.01
FastSensor 0.01
Inbify 0.01
Customer Technology Stack Analysis

Find out what companies are built with

Instantly reveal the technology stack of any website. Generate a free report by analyzing a list of your customers to find the top 5 common technologies currently being used across your customers.

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience Management software market leaders?

Top leaders in the category for Customer Experience Management software are Thematic , SAP Hybris , Greenwich AIM . Here, you can view a full list of Customer Experience Management tools in the market.

How many companies use Customer Experience Management software these days?

Around the world in 2022, over 15961 companies are currently using one or more Customer Experience Management software. Out of these, there are 8089 companies using Customer Experience Management tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience Management software space?

The top few companies that have the most significant market share in the Customer Experience Management space are Thematic with 23.52 % of market share SAP Hybris with 19.73 % of market share Greenwich AIM with 18.60 % of market share . Check for other Customer Experience Management technologies market share here.

What are the top industries that usually use Customer Experience Management softwares?

The top industries that use Customer Experience Management software are Professional Services (4695) , Technology (3457) , Retail and CPG (1605) .

Choose Technologies to Compare

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Greenwich AIM vs Kademi
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