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Last updated : Jun 29 2022

Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

251
Technologies
823376
Companies
1303
Movements
Categories related to Customer Experience

Top 5 Customer Experience technologies in 2022

Over 823376 companies are using Customer Experience tools. Zendesk with 21.47% market share (176797 customers), Adobe Marketing Cloud with 14.73% market share (121265 customers), Trustpilot with 11.73% market share (96547 customers),

Customer Experience Customers by Employee Count

The majority of Customer Experience category falls in the company size of 0 - 9 employees (331160 companies) , 20 - 49 employees (245096 companies) , 100 - 249 employees (99923 companies) .

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 505837 (61.87%) , United Kingdom with 100819 (12.33%) , India with 39696 (4.86%) customers respectively.

Explore Who Is Using Customer Experience Tools

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Professional Services (168636) , Technology (99168) , Retail and CPG (86474) .

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Zendesk 176797 21.47
2 Adobe Marketing Cloud 121265 14.73
3 Trustpilot 96547 11.73
4 Intercom 53920 6.55
5 Campaign Monitor 47530 5.77
6 Freshworks 25705 3.12
7 Qualtrics 22919 2.78
8 Podium 22736 2.76
9 Yotpo 19911 2.42
10 Zoho CRM 15557 1.89
11 Qualtrics Research Core 14200 1.72
12 Smartlook 13497 1.64
13 Smile.io 12968 1.57
14 Sitecore 11969 1.45
15 Salesforce Service Cloud 10573 1.28
16 Pipedrive 9675 1.18
17 Zoho CRM Plus 8599 1.04
18 Pendo 7719 0.94
19 LiveAgent 7481 0.91
20 Bazaarvoice 6800 0.83
21 Genesys 6411 0.78
22 Feefo 4868 0.59
23 Zoho Desk 4225 0.51
24 KANA Express 4204 0.51
25 Wix Answers 3940 0.48
26 Collect.chat 3369 0.41
27 Medallia 3021 0.37
28 Gigya 2972 0.36
29 PowerReviews 2970 0.36
30 Nebula CX by Kampyle 2892 0.35
31 Five9 2785 0.34
32 Adobe Experience Cloud 2720 0.33
33 Kayako 2443 0.30
34 WalkMe 2408 0.29
35 SAS/ASSIST 2342 0.28
36 OneAll 2183 0.27
37 SendX 2170 0.26
38 Woobox 2143 0.26
39 ClickTale 2088 0.25
40 Cxense Insight 1924 0.23
41 RumbleTalk 1884 0.23
42 Usabilla 1667 0.20
43 TeamSupport 1609 0.20
44 Grade.us 1420 0.17
45 NiceJob 1377 0.17
46 Oracle Service Cloud 1332 0.16
47 Genesys PureCloud 1281 0.16
48 HelpCrunch 1259 0.15
49 CallPage 1251 0.15
50 ProProfs Knowledge Base 1245 0.15
51 Quantcast Choice 1233 0.15
52 QuantumMetric 1210 0.15
53 GatherUp 1162 0.14
54 iZooto 1097 0.13
55 FiveStars 1024 0.12
56 WebEngage 992 0.12
57 Oracle CX 934 0.11
58 Kustomer 917 0.11
59 Confirmit 912 0.11
60 LivePerson 892 0.11
61 ReferralCandy 875 0.11
62 SAP Hybris Cloud for Customer 869 0.11
63 ProProfs Survey Maker 847 0.10
64 Method:CRM 846 0.10
65 Whisbi 833 0.10
66 OpinionLab 822 0.10
67 amoCRM 811 0.10
68 ForeSee 784 0.10
69 Reevoo 772 0.09
70 Antlere 760 0.09
71 Groove 728 0.09
72 Whatfix 667 0.08
73 Survicate 635 0.08
74 LoginRadius 628 0.08
75 UserTesting 570 0.07
76 Bookafy 469 0.06
77 TINT 442 0.05
78 Webtrekk 440 0.05
79 DecibelInsight 436 0.05
80 ChurnZero 431 0.05
81 HiConversion 431 0.05
82 Adobe Experience Platform 410 0.05
83 Thunderhead ONE Engagement Hub 389 0.05
84 Thunderhead.com 389 0.05
85 Adobe Commerce Cloud 381 0.05
86 Totango 373 0.05
87 GetFeedback 370 0.04
88 Practice Ignition 360 0.04
89 Nextiva 356 0.04
90 AskNicely 350 0.04
91 Thought Industries 341 0.04
92 Falcon.io 337 0.04
93 Market Force Information 328 0.04
94 TapMango 314 0.04
95 Key Survey 309 0.04
96 Qhub 286 0.03
97 Yieldify 281 0.03
98 Quadient 276 0.03
99 Backbase 270 0.03
100 Retently NPS 263 0.03
101 Adobe Experience Manager Forms 247 0.03
102 Antavo 228 0.03
103 Shipup 226 0.03
104 Satmetrix 224 0.03
105 Clarabridge 222 0.03
106 Perkville 216 0.03
107 UXPressia 209 0.03
108 Moxtra 204 0.02
109 Cloudrexx 202 0.02
110 Talisma 198 0.02
111 Barilliance 197 0.02
112 Akio 189 0.02
113 Nanorep 188 0.02
114 Pisano 183 0.02
115 Conversocial 183 0.02
116 Hippo Video 180 0.02
117 DeskDirector 179 0.02
118 Mvix Digital Signage 162 0.02
119 Vev 159 0.02
120 Oracle Fatwire 150 0.02
121 Dovetail 144 0.02
122 NICE CXone 141 0.02
123 Pointillist 141 0.02
124 Honestly 139 0.02
125 Vonage Communications APIs (formerly Nexmo) 139 0.02
126 Zoomph 138 0.02
127 InMoment 131 0.02
128 Yonyx 127 0.02
129 Vocalcom 126 0.02
130 Kubra 122 0.01
131 Appirio 120 0.01
132 KnowledgeOwl 115 0.01
133 ReviewTrackers 113 0.01
134 FUEL CYCLE 112 0.01
135 Bright Pattern 107 0.01
136 Belly 105 0.01
137 Zingle 104 0.01
138 Cayzu 95 0.01
139 Apptentive 91 0.01
140 Abacus Webvision Cloud 91 0.01
141 Planhat 90 0.01
142 Client Heartbeat 89 0.01
143 Userbrain 87 0.01
144 VePlatform 85 0.01
145 Servion 84 0.01
146 UJET 83 0.01
147 Impel 79 0.01
148 Slapfive 74 0.01
149 FuseDesk 70 0.01
150 PeopleMetrics 66 0.01
151 Survey Analytics 64 0.01
152 Starred 62 0.01
153 Comarch Loyalty Management 61 0.01
154 SurveySparrow 60 0.01
155 Intouch Insight 59 0.01
156 CustomerGauge 58 0.01
157 Bluestone PIM 55 0.01
158 Moxie Concierge 55 0.01
159 Picnic 55 0.01
160 BEYABLE 54 0.01
161 Sharpen 53 0.01
162 Toonimo 51 0.01
163 Collect Loyalty 51 0.01
164 CrazyCall 51 0.01
165 Quiq Messaging 50 0.01
166 Emolytics 49 0.01
167 CXGroup 48 0.01
168 Alida 48 0.01
169 ResponseTek 48 0.01
170 CMNTY 48 0.01
171 Nicereply 47 0.01
172 SeeVolution 46 0.01
173 Talkus 46 0.01
174 Feedbackly 46 0.01
175 MaritzCX 45 0.01
176 ProcedureFlow 45 0.01
177 Scorebuddy 43 0.01
178 Touchpoint Dashboard 41 0.00
179 Google Trusted Stores 38 0.00
180 UserReplay 38 0.00
181 erxes Inc 37 0.00
182 INDE Broadcast AR 36 0.00
183 Katabat 35 0.00
184 Chattermill 34 0.00
185 Zonka Feedback 33 0.00
186 Locobuzz 32 0.00
187 Retreaver 31 0.00
188 Rant & Rave 31 0.00
189 Interakt 31 0.00
190 SurveyLab 29 0.00
191 Oracle Banking Digital Experience 28 0.00
192 Engagor 28 0.00
193 Oracle Real User Experience Insight 27 0.00
194 Sitecore Experience Commerce 27 0.00
195 Avaya Business Advocate 25 0.00
196 Pluck 25 0.00
197 Aivo 24 0.00
198 Experiture 23 0.00
199 3CLogic 21 0.00
200 Temper.io 21 0.00
201 eDigitalResearch (Maru EDR) 20 0.00
202 AskingPoint 20 0.00
203 Zenloop 19 0.00
204 Reputology 19 0.00
205 Vocoll 19 0.00
206 Wright XM 18 0.00
207 Iridize 17 0.00
208 Preferred Patron Loyalty 17 0.00
209 oorjit 17 0.00
210 Bugwolf 16 0.00
211 UXprobe 15 0.00
212 Sprinklr Modern Care 15 0.00
213 OXON 14 0.00
214 OpenText Communications Center Enterprise (CCE) 14 0.00
215 InviteManager 14 0.00
216 CloudCherry 13 0.00
217 Survaider 12 0.00
218 SurveyExpression 12 0.00
219 Logicalware 12 0.00
220 Salesmachine 11 0.00
221 SimpleFeedback 11 0.00
222 SightMill 11 0.00
223 Mi4biz 10 0.00
224 Thanx Media 9 0.00
225 Acromobile 9 0.00
226 ITSM 365 9 0.00
227 Journey Sales 9 0.00
228 IBM Watson Customer Experience Analytics 8 0.00
229 Promoter Ninja 8 0.00
230 Survey Galaxy 8 0.00
231 Auryc 8 0.00
232 ServiceDock 8 0.00
233 Survtapp 7 0.00
234 SuiteCX 7 0.00
235 ATryBox 6 0.00
236 Guideblocks 6 0.00
237 UserRules 6 0.00
238 IBM Tealeaf 6 0.00
239 Qwary 5 0.00
240 VenueLytics 5 0.00
241 ThoughtBuzz 5 0.00
242 Gotcha 5 0.00
243 RenegadeWorks 4 0.00
244 Team Sales Agent 4 0.00
245 SnapSolv 3 0.00
246 Nextpond 3 0.00
247 Akamai Intelligent Edge Platform 3 0.00
248 Oracle RightNow Engage 3 0.00
249 ReviewSpreader 2 0.00
250 ShowHows 2 0.00
251 CallidusCloud CX 2 0.00
Technology Market share
Zendesk 21.47
Adobe Marketing Cloud 14.73
Trustpilot 11.73
Intercom 6.55
Campaign Monitor 5.77
Freshworks 3.12
Qualtrics 2.78
Podium 2.76
Yotpo 2.42
Zoho CRM 1.89
Qualtrics Research Core 1.72
Smartlook 1.64
Smile.io 1.57
Sitecore 1.45
Salesforce Service Cloud 1.28
Pipedrive 1.18
Zoho CRM Plus 1.04
Pendo 0.94
LiveAgent 0.91
Bazaarvoice 0.83
Genesys 0.78
Feefo 0.59
Zoho Desk 0.51
KANA Express 0.51
Wix Answers 0.48
Collect.chat 0.41
Medallia 0.37
Gigya 0.36
PowerReviews 0.36
Nebula CX by Kampyle 0.35
Five9 0.34
Adobe Experience Cloud 0.33
Kayako 0.30
WalkMe 0.29
SAS/ASSIST 0.28
OneAll 0.27
SendX 0.26
Woobox 0.26
ClickTale 0.25
Cxense Insight 0.23
RumbleTalk 0.23
Usabilla 0.20
TeamSupport 0.20
Grade.us 0.17
NiceJob 0.17
Oracle Service Cloud 0.16
Genesys PureCloud 0.16
HelpCrunch 0.15
CallPage 0.15
ProProfs Knowledge Base 0.15
Quantcast Choice 0.15
QuantumMetric 0.15
GatherUp 0.14
iZooto 0.13
FiveStars 0.12
WebEngage 0.12
Oracle CX 0.11
Kustomer 0.11
Confirmit 0.11
LivePerson 0.11
ReferralCandy 0.11
SAP Hybris Cloud for Customer 0.11
ProProfs Survey Maker 0.10
Method:CRM 0.10
Whisbi 0.10
OpinionLab 0.10
amoCRM 0.10
ForeSee 0.10
Reevoo 0.09
Antlere 0.09
Groove 0.09
Whatfix 0.08
Survicate 0.08
LoginRadius 0.08
UserTesting 0.07
Bookafy 0.06
TINT 0.05
Webtrekk 0.05
DecibelInsight 0.05
ChurnZero 0.05
HiConversion 0.05
Adobe Experience Platform 0.05
Thunderhead ONE Engagement Hub 0.05
Thunderhead.com 0.05
Adobe Commerce Cloud 0.05
Totango 0.05
GetFeedback 0.04
Practice Ignition 0.04
Nextiva 0.04
AskNicely 0.04
Thought Industries 0.04
Falcon.io 0.04
Market Force Information 0.04
TapMango 0.04
Key Survey 0.04
Qhub 0.03
Yieldify 0.03
Quadient 0.03
Backbase 0.03
Retently NPS 0.03
Adobe Experience Manager Forms 0.03
Antavo 0.03
Shipup 0.03
Satmetrix 0.03
Clarabridge 0.03
Perkville 0.03
UXPressia 0.03
Moxtra 0.02
Cloudrexx 0.02
Talisma 0.02
Barilliance 0.02
Akio 0.02
Nanorep 0.02
Pisano 0.02
Conversocial 0.02
Hippo Video 0.02
DeskDirector 0.02
Mvix Digital Signage 0.02
Vev 0.02
Oracle Fatwire 0.02
Dovetail 0.02
NICE CXone 0.02
Pointillist 0.02
Honestly 0.02
Vonage Communications APIs (formerly Nexmo) 0.02
Zoomph 0.02
InMoment 0.02
Yonyx 0.02
Vocalcom 0.02
Kubra 0.01
Appirio 0.01
KnowledgeOwl 0.01
ReviewTrackers 0.01
FUEL CYCLE 0.01
Bright Pattern 0.01
Belly 0.01
Zingle 0.01
Cayzu 0.01
Apptentive 0.01
Abacus Webvision Cloud 0.01
Planhat 0.01
Client Heartbeat 0.01
Userbrain 0.01
VePlatform 0.01
Servion 0.01
UJET 0.01
Impel 0.01
Slapfive 0.01
FuseDesk 0.01
PeopleMetrics 0.01
Survey Analytics 0.01
Starred 0.01
Comarch Loyalty Management 0.01
SurveySparrow 0.01
Intouch Insight 0.01
CustomerGauge 0.01
Bluestone PIM 0.01
Moxie Concierge 0.01
Picnic 0.01
BEYABLE 0.01
Sharpen 0.01
Toonimo 0.01
Collect Loyalty 0.01
CrazyCall 0.01
Quiq Messaging 0.01
Emolytics 0.01
CXGroup 0.01
Alida 0.01
ResponseTek 0.01
CMNTY 0.01
Nicereply 0.01
SeeVolution 0.01
Talkus 0.01
Feedbackly 0.01
MaritzCX 0.01
ProcedureFlow 0.01
Scorebuddy 0.01
Touchpoint Dashboard 0.00
Google Trusted Stores 0.00
UserReplay 0.00
erxes Inc 0.00
INDE Broadcast AR 0.00
Katabat 0.00
Chattermill 0.00
Zonka Feedback 0.00
Locobuzz 0.00
Retreaver 0.00
Rant & Rave 0.00
Interakt 0.00
SurveyLab 0.00
Oracle Banking Digital Experience 0.00
Engagor 0.00
Oracle Real User Experience Insight 0.00
Sitecore Experience Commerce 0.00
Avaya Business Advocate 0.00
Pluck 0.00
Aivo 0.00
Experiture 0.00
3CLogic 0.00
Temper.io 0.00
eDigitalResearch (Maru EDR) 0.00
AskingPoint 0.00
Zenloop 0.00
Reputology 0.00
Vocoll 0.00
Wright XM 0.00
Iridize 0.00
Preferred Patron Loyalty 0.00
oorjit 0.00
Bugwolf 0.00
UXprobe 0.00
Sprinklr Modern Care 0.00
OXON 0.00
OpenText Communications Center Enterprise (CCE) 0.00
InviteManager 0.00
CloudCherry 0.00
Survaider 0.00
SurveyExpression 0.00
Logicalware 0.00
Salesmachine 0.00
SimpleFeedback 0.00
SightMill 0.00
Mi4biz 0.00
Thanx Media 0.00
Acromobile 0.00
ITSM 365 0.00
Journey Sales 0.00
IBM Watson Customer Experience Analytics 0.00
Promoter Ninja 0.00
Survey Galaxy 0.00
Auryc 0.00
ServiceDock 0.00
Survtapp 0.00
SuiteCX 0.00
ATryBox 0.00
Guideblocks 0.00
UserRules 0.00
IBM Tealeaf 0.00
Qwary 0.00
VenueLytics 0.00
ThoughtBuzz 0.00
Gotcha 0.00
RenegadeWorks 0.00
Team Sales Agent 0.00
SnapSolv 0.00
Nextpond 0.00
Akamai Intelligent Edge Platform 0.00
Oracle RightNow Engage 0.00
ReviewSpreader 0.00
ShowHows 0.00
CallidusCloud CX 0.00
Customer Technology Stack Analysis

Find out what companies are built with

Instantly reveal the technology stack of any website. Generate a free report by analyzing a list of your customers to find the top 5 common technologies currently being used across your customers.

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk , Adobe Marketing Cloud , Trustpilot . Here, you can view a full list of Customer Experience tools in the market.

How many companies use Customer Experience software these days?

Around the world in 2022, over 984191 companies are currently using one or more Customer Experience software. Out of these, there are 505837 companies using Customer Experience tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 21.47 % of market share Adobe Marketing Cloud with 14.73 % of market share Trustpilot with 11.73 % of market share . Check for other Customer Experience technologies market share here.

What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Professional Services (168636) Technology (99168) Retail and CPG (86474) .

Choose Technologies to Compare

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