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Last updated : Jun 29 2022

Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

252
Technologies
632212
Companies
102
Movements
Categories related to Customer Experience

Top 5 Customer Experience technologies in 2023

Over 632212 companies are using Customer Experience tools. Zendesk with 24.79% market share (156749 customers), Trustpilot with 10.79% market share (68213 customers), Adobe Marketing Cloud with 6.84% market share (43229 customers),

Customer Experience Customers by Employee Count

The majority of Customer Experience category falls in the company size of 0 - 9 employees (331160 companies), 20 - 49 employees (245096 companies), 100 - 249 employees (99923 companies).

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 505837 (61.87%), United Kingdom with 100819 (12.33%), India with 39696 (4.86%) customers respectively.

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Professional Services (168636), Technology (99168), Retail and CPG (86474).

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Zendesk 156749 24.79
2 Trustpilot 68213 10.79
3 Adobe Marketing Cloud 43229 6.84
4 Intercom 42429 6.71
5 Freshworks 22640 3.58
6 Campaign Monitor 21328 3.37
7 Qualtrics 20234 3.20
8 Podium 17973 2.84
9 Yotpo 15140 2.39
10 Zoho CRM 14341 2.27
11 Qualtrics Research Core 13047 2.06
12 OneAll 12804 2.03
13 Smile.io 11043 1.75
14 Smartlook 10846 1.72
15 Salesforce Service Cloud 9998 1.58
16 Sitecore 9541 1.51
17 Pipedrive 9101 1.44
18 Pendo 8975 1.42
19 Zoho CRM Plus 7311 1.16
20 LiveAgent 6917 1.09
21 Wix Answers 6598 1.04
22 Genesys 5882 0.93
23 Bazaarvoice 5187 0.82
24 LivePerson 4984 0.79
25 KANA Express 4712 0.75
26 Feefo 4089 0.65
27 Zoho Desk 3434 0.54
28 Adobe Experience Cloud 3216 0.51
29 Medallia 2776 0.44
30 Collect.chat 2770 0.44
31 Five9 2542 0.40
32 PowerReviews 2422 0.38
33 ClickTale 2321 0.37
34 Kayako 2302 0.36
35 SendX 2281 0.36
36 WalkMe 2223 0.35
37 Gigya 2189 0.35
38 Nebula CX by Kampyle 2137 0.34
39 Cxense Insight 1824 0.29
40 Genesys PureCloud 1513 0.24
41 Usabilla 1404 0.22
42 RumbleTalk 1275 0.20
43 Kustomer 1223 0.19
44 ProProfs Knowledge Base 1213 0.19
45 Woobox 1198 0.19
46 CallPage 1019 0.16
47 NiceJob 989 0.16
48 HelpCrunch 981 0.16
49 GatherUp 959 0.15
50 Oracle Service Cloud 951 0.15
51 WebEngage 947 0.15
52 QuantumMetric 873 0.14
53 Confirmit 861 0.14
54 Quantcast Choice 856 0.14
55 iZooto 847 0.13
56 Antlere 844 0.13
57 Grade.us 836 0.13
58 Method:CRM 812 0.13
59 Oracle CX 795 0.13
60 SAP Hybris Cloud for Customer 774 0.12
61 Reevoo 772 0.12
62 Survicate 721 0.11
63 ReferralCandy 673 0.11
64 amoCRM 638 0.10
65 ChurnZero 620 0.10
66 OpinionLab 602 0.10
67 Thunderhead.com 600 0.09
68 Whatfix 561 0.09
69 Yieldify 547 0.09
70 DecibelInsight 533 0.08
71 LoginRadius 496 0.08
72 UserTesting 491 0.08
73 Webtrekk 482 0.08
74 Talisma 424 0.07
75 TINT 423 0.07
76 Adobe Experience Platform 423 0.07
77 Adobe Commerce Cloud 416 0.07
78 Whisbi 401 0.06
79 AskNicely 380 0.06
80 Bookafy 378 0.06
81 TeamSupport 370 0.06
82 Antavo 351 0.06
83 Thought Industries 350 0.06
84 Nextiva 347 0.05
85 Totango 345 0.05
86 Thunderhead ONE Engagement Hub 343 0.05
87 GetFeedback 336 0.05
88 ForeSee 332 0.05
89 HiConversion 332 0.05
90 Quadient 329 0.05
91 Practice Ignition 323 0.05
92 Adobe Experience Manager Forms 310 0.05
93 Retently NPS 301 0.05
94 Market Force Information 290 0.05
95 NICE CXone 274 0.04
96 TapMango 247 0.04
97 Falcon.io 242 0.04
98 UXPressia 238 0.04
99 Kubra 232 0.04
100 Key Survey 231 0.04
101 Qhub 227 0.04
102 Shipup 221 0.03
103 DeskDirector 216 0.03
104 Clarabridge 214 0.03
105 Perkville 191 0.03
106 Moxtra 191 0.03
107 Satmetrix 190 0.03
108 Nanorep 186 0.03
109 Hippo Video 183 0.03
110 Vev 178 0.03
111 Barilliance 177 0.03
112 Pisano 176 0.03
113 Akio 164 0.03
114 Conversocial 162 0.03
115 Dovetail 157 0.02
116 Mvix Digital Signage 153 0.02
117 Pointillist 144 0.02
118 Honestly 141 0.02
119 Zingle 138 0.02
120 Oracle Fatwire 130 0.02
121 Cloudrexx 128 0.02
122 InMoment 125 0.02
123 Vocalcom 124 0.02
124 Client Heartbeat 119 0.02
125 Q-nomy 118 0.02
126 Backbase 118 0.02
127 KnowledgeOwl 118 0.02
128 Planhat 116 0.02
129 Appirio 115 0.02
130 Impel 107 0.02
131 Belly 105 0.02
132 Bright Pattern 105 0.02
133 Yonyx 100 0.02
134 ReviewTrackers 98 0.02
135 ProProfs Survey Maker 93 0.01
136 FUEL CYCLE 91 0.01
137 Userbrain 88 0.01
138 Abacus Webvision Cloud 87 0.01
139 Zoomph 86 0.01
140 Intouch Insight 86 0.01
141 CustomerGauge 83 0.01
142 Cayzu 79 0.01
143 VePlatform 76 0.01
144 SurveySparrow 76 0.01
145 Scorebuddy 74 0.01
146 UJET 72 0.01
147 Apptentive 69 0.01
148 PeopleMetrics 68 0.01
149 Bluestone PIM 63 0.01
150 Nicereply 62 0.01
151 Servion 61 0.01
152 Picnic 61 0.01
153 Comarch Loyalty Management 59 0.01
154 BEYABLE 58 0.01
155 Vonage Communications APIs (formerly Nexmo) 58 0.01
156 Survey Analytics 57 0.01
157 Slapfive 56 0.01
158 Starred 56 0.01
159 FuseDesk 53 0.01
160 Quiq Messaging 52 0.01
161 CrazyCall 50 0.01
162 Feedbackly 50 0.01
163 SeeVolution 47 0.01
164 ResponseTek 46 0.01
165 Moxie Concierge 46 0.01
166 Sharpen 44 0.01
167 CXGroup 44 0.01
168 MaritzCX 43 0.01
169 CMNTY 43 0.01
170 ProcedureFlow 43 0.01
171 Chattermill 40 0.01
172 Talkus 40 0.01
173 Touchpoint Dashboard 40 0.01
174 erxes Inc 37 0.01
175 INDE Broadcast AR 37 0.01
176 Zonka Feedback 37 0.01
177 Emolytics 36 0.01
178 UserReplay 35 0.01
179 Collect Loyalty 33 0.01
180 Google Trusted Stores 33 0.01
181 Locobuzz 31 0.00
182 Interakt 28 0.00
183 Rant & Rave 26 0.00
184 Toonimo 25 0.00
185 Pluck 25 0.00
186 Engagor 25 0.00
187 SAS/ASSIST 22 0.00
188 Oracle Banking Digital Experience 22 0.00
189 Katabat 21 0.00
190 Temper.io 21 0.00
191 Zenloop 20 0.00
192 Experiture 20 0.00
193 eDigitalResearch (Maru EDR) 19 0.00
194 Preferred Patron Loyalty 18 0.00
195 SurveyExpression 18 0.00
196 SightMill 18 0.00
197 Vocoll 17 0.00
198 Oracle Unity Customer Data Platform 16 0.00
199 oorjit 16 0.00
200 Oracle Real User Experience Insight 15 0.00
201 Bugwolf 15 0.00
202 Avaya Business Advocate 15 0.00
203 UXprobe 14 0.00
204 Iridize 14 0.00
205 Journey Sales 13 0.00
206 InviteManager 13 0.00
207 AskingPoint 13 0.00
208 Sitecore Experience Commerce 12 0.00
209 RocketLane 12 0.00
210 CloudCherry 11 0.00
211 OXON 11 0.00
212 Reputology 11 0.00
213 Mi4biz 10 0.00
214 Retreaver 10 0.00
215 Thanx Media 10 0.00
216 IBM Watson Customer Experience Analytics 9 0.00
217 SuiteCX 9 0.00
218 Survaider 9 0.00
219 Logicalware 9 0.00
220 ITSM 365 9 0.00
221 Salesmachine 9 0.00
222 ServiceDock 8 0.00
223 IBM Tealeaf 8 0.00
224 Survey Galaxy 8 0.00
225 SimpleFeedback 8 0.00
226 Promoter Ninja 8 0.00
227 OpenText Communications Center Enterprise (CCE) 8 0.00
228 SurveyLab 7 0.00
229 Sprinklr Modern Care 6 0.00
230 Concentrix Catalyst 6 0.00
231 Acromobile 6 0.00
232 Alida 6 0.00
233 Gotcha 5 0.00
234 Survtapp 5 0.00
235 SnapSolv 5 0.00
236 UserRules 5 0.00
237 Auryc 4 0.00
238 ATryBox 4 0.00
239 VenueLytics 4 0.00
240 Guideblocks 4 0.00
241 ThoughtBuzz 4 0.00
242 Team Sales Agent 3 0.00
243 ReviewSpreader 3 0.00
244 3CLogic 3 0.00
245 RenegadeWorks 3 0.00
246 Akamai Intelligent Edge Platform 3 0.00
247 Dazzmobile 2 0.00
248 Oracle RightNow Engage 2 0.00
249 CallidusCloud CX 2 0.00
250 Nextpond 2 0.00
251 Wright XM 2 0.00
252 BankBuddy 2 0.00
Technology Market share
Zendesk 24.79
Trustpilot 10.79
Adobe Marketing Cloud 6.84
Intercom 6.71
Freshworks 3.58
Campaign Monitor 3.37
Qualtrics 3.20
Podium 2.84
Yotpo 2.39
Zoho CRM 2.27
Qualtrics Research Core 2.06
OneAll 2.03
Smile.io 1.75
Smartlook 1.72
Salesforce Service Cloud 1.58
Sitecore 1.51
Pipedrive 1.44
Pendo 1.42
Zoho CRM Plus 1.16
LiveAgent 1.09
Wix Answers 1.04
Genesys 0.93
Bazaarvoice 0.82
LivePerson 0.79
KANA Express 0.75
Feefo 0.65
Zoho Desk 0.54
Adobe Experience Cloud 0.51
Medallia 0.44
Collect.chat 0.44
Five9 0.40
PowerReviews 0.38
ClickTale 0.37
Kayako 0.36
SendX 0.36
WalkMe 0.35
Gigya 0.35
Nebula CX by Kampyle 0.34
Cxense Insight 0.29
Genesys PureCloud 0.24
Usabilla 0.22
RumbleTalk 0.20
Kustomer 0.19
ProProfs Knowledge Base 0.19
Woobox 0.19
CallPage 0.16
NiceJob 0.16
HelpCrunch 0.16
GatherUp 0.15
Oracle Service Cloud 0.15
WebEngage 0.15
QuantumMetric 0.14
Confirmit 0.14
Quantcast Choice 0.14
iZooto 0.13
Antlere 0.13
Grade.us 0.13
Method:CRM 0.13
Oracle CX 0.13
SAP Hybris Cloud for Customer 0.12
Reevoo 0.12
Survicate 0.11
ReferralCandy 0.11
amoCRM 0.10
ChurnZero 0.10
OpinionLab 0.10
Thunderhead.com 0.09
Whatfix 0.09
Yieldify 0.09
DecibelInsight 0.08
LoginRadius 0.08
UserTesting 0.08
Webtrekk 0.08
Talisma 0.07
TINT 0.07
Adobe Experience Platform 0.07
Adobe Commerce Cloud 0.07
Whisbi 0.06
AskNicely 0.06
Bookafy 0.06
TeamSupport 0.06
Antavo 0.06
Thought Industries 0.06
Nextiva 0.05
Totango 0.05
Thunderhead ONE Engagement Hub 0.05
GetFeedback 0.05
ForeSee 0.05
HiConversion 0.05
Quadient 0.05
Practice Ignition 0.05
Adobe Experience Manager Forms 0.05
Retently NPS 0.05
Market Force Information 0.05
NICE CXone 0.04
TapMango 0.04
Falcon.io 0.04
UXPressia 0.04
Kubra 0.04
Key Survey 0.04
Qhub 0.04
Shipup 0.03
DeskDirector 0.03
Clarabridge 0.03
Perkville 0.03
Moxtra 0.03
Satmetrix 0.03
Nanorep 0.03
Hippo Video 0.03
Vev 0.03
Barilliance 0.03
Pisano 0.03
Akio 0.03
Conversocial 0.03
Dovetail 0.02
Mvix Digital Signage 0.02
Pointillist 0.02
Honestly 0.02
Zingle 0.02
Oracle Fatwire 0.02
Cloudrexx 0.02
InMoment 0.02
Vocalcom 0.02
Client Heartbeat 0.02
Q-nomy 0.02
Backbase 0.02
KnowledgeOwl 0.02
Planhat 0.02
Appirio 0.02
Impel 0.02
Belly 0.02
Bright Pattern 0.02
Yonyx 0.02
ReviewTrackers 0.02
ProProfs Survey Maker 0.01
FUEL CYCLE 0.01
Userbrain 0.01
Abacus Webvision Cloud 0.01
Zoomph 0.01
Intouch Insight 0.01
CustomerGauge 0.01
Cayzu 0.01
VePlatform 0.01
SurveySparrow 0.01
Scorebuddy 0.01
UJET 0.01
Apptentive 0.01
PeopleMetrics 0.01
Bluestone PIM 0.01
Nicereply 0.01
Servion 0.01
Picnic 0.01
Comarch Loyalty Management 0.01
BEYABLE 0.01
Vonage Communications APIs (formerly Nexmo) 0.01
Survey Analytics 0.01
Slapfive 0.01
Starred 0.01
FuseDesk 0.01
Quiq Messaging 0.01
CrazyCall 0.01
Feedbackly 0.01
SeeVolution 0.01
ResponseTek 0.01
Moxie Concierge 0.01
Sharpen 0.01
CXGroup 0.01
MaritzCX 0.01
CMNTY 0.01
ProcedureFlow 0.01
Chattermill 0.01
Talkus 0.01
Touchpoint Dashboard 0.01
erxes Inc 0.01
INDE Broadcast AR 0.01
Zonka Feedback 0.01
Emolytics 0.01
UserReplay 0.01
Collect Loyalty 0.01
Google Trusted Stores 0.01
Locobuzz 0.00
Interakt 0.00
Rant & Rave 0.00
Toonimo 0.00
Pluck 0.00
Engagor 0.00
SAS/ASSIST 0.00
Oracle Banking Digital Experience 0.00
Katabat 0.00
Temper.io 0.00
Zenloop 0.00
Experiture 0.00
eDigitalResearch (Maru EDR) 0.00
Preferred Patron Loyalty 0.00
SurveyExpression 0.00
SightMill 0.00
Vocoll 0.00
Oracle Unity Customer Data Platform 0.00
oorjit 0.00
Oracle Real User Experience Insight 0.00
Bugwolf 0.00
Avaya Business Advocate 0.00
UXprobe 0.00
Iridize 0.00
Journey Sales 0.00
InviteManager 0.00
AskingPoint 0.00
Sitecore Experience Commerce 0.00
RocketLane 0.00
CloudCherry 0.00
OXON 0.00
Reputology 0.00
Mi4biz 0.00
Retreaver 0.00
Thanx Media 0.00
IBM Watson Customer Experience Analytics 0.00
SuiteCX 0.00
Survaider 0.00
Logicalware 0.00
ITSM 365 0.00
Salesmachine 0.00
ServiceDock 0.00
IBM Tealeaf 0.00
Survey Galaxy 0.00
SimpleFeedback 0.00
Promoter Ninja 0.00
OpenText Communications Center Enterprise (CCE) 0.00
SurveyLab 0.00
Sprinklr Modern Care 0.00
Concentrix Catalyst 0.00
Acromobile 0.00
Alida 0.00
Gotcha 0.00
Survtapp 0.00
SnapSolv 0.00
UserRules 0.00
Auryc 0.00
ATryBox 0.00
VenueLytics 0.00
Guideblocks 0.00
ThoughtBuzz 0.00
Team Sales Agent 0.00
ReviewSpreader 0.00
3CLogic 0.00
RenegadeWorks 0.00
Akamai Intelligent Edge Platform 0.00
Dazzmobile 0.00
Oracle RightNow Engage 0.00
CallidusCloud CX 0.00
Nextpond 0.00
Wright XM 0.00
BankBuddy 0.00
Customer Technology Stack Analysis

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FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk , Trustpilot , Adobe Marketing Cloud . Here, you can view a full list of Customer Experience tools in the market.

How many companies use Customer Experience software these days?

Around the world in 2023, over 984191 companies are currently using one or more Customer Experience software. Out of these, there are 505837 companies using Customer Experience tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 24.79 % of market share Trustpilot with 10.79 % of market share Adobe Marketing Cloud with 6.84 % of market share . Check for other Customer Experience technologies market share here.

What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Professional Services (168636) , Technology (99168) , Retail and CPG (86474) .

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