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Last updated : Jun 29 2022

Customer Engagement

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

144
Technologies
295344
Companies
595
Movements
Categories related to Customer Engagement

Top 5 Customer Engagement technologies in 2022

Over 295344 companies are using Customer Engagement tools. Intercom with 18.91% market share (55841 customers), LiveChat with 11.34% market share (33496 customers), Zoho SalesIQ with 7.50% market share (22146 customers),

Customer Engagement Customers by Employee Count

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (105367 companies), 20 - 49 employees (72987 companies), 10 - 19 employees (26101 companies).

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 155858 (64.81%), United Kingdom with 25881 (10.76%), India with 12460 (5.18%) customers respectively.

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Professional Services (59069), Technology (43688), Retail and CPG (29316).

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Intercom 55841 18.91
2 LiveChat 33496 11.34
3 Zoho SalesIQ 22146 7.50
4 Yotpo 19692 6.67
5 Sumo 15372 5.20
6 Zoho CRM 15340 5.19
7 Salesforce Service Cloud 10382 3.52
8 Pipedrive 9628 3.26
9 Pendo 9509 3.22
10 Salesforce Commerce Cloud 9233 3.13
11 Smile.io for Shopify 8876 3.01
12 Zoho CRM Plus 8500 2.88
13 LivePerson 4533 1.53
14 Opower 4523 1.53
15 Como 4291 1.45
16 Zoho Desk 4153 1.41
17 Aspect Software 4100 1.39
18 Feefo 3986 1.35
19 Qzzr 3062 1.04
20 Five9 2717 0.92
21 UserVoice 2539 0.86
22 WalkMe 2370 0.80
23 SendX 2292 0.78
24 Cxense Insight 2090 0.71
25 Higher Logic 2071 0.70
26 Proof 1951 0.66
27 Nosto 1876 0.64
28 OmniCore 1805 0.61
29 Woobox 1792 0.61
30 Genesys PureCloud 1542 0.52
31 CleverTap 1275 0.43
32 CallPage 1243 0.42
33 Gainsight 1231 0.42
34 Huddle 1221 0.41
35 WebEngage 1049 0.36
36 iZooto 1029 0.35
37 Get Satisfaction 1028 0.35
38 vCita Business App 899 0.30
39 Agendize 861 0.29
40 Survicate 799 0.27
41 amoCRM 781 0.26
42 Iterable 706 0.24
43 Creatio 700 0.24
44 Whisbi 690 0.23
45 PathFactory 674 0.23
46 Whatfix 635 0.22
47 REVE Chat 539 0.18
48 Thunderhead.com 536 0.18
49 Yieldify 500 0.17
50 ChurnZero 486 0.16
51 Khoros 421 0.14
52 Totango 371 0.13
53 ClearSlide 352 0.12
54 xSellco Helpdesk 352 0.12
55 Blue Enterprise Surveys 349 0.12
56 Thought Industries 337 0.11
57 Glofox 324 0.11
58 inSided 320 0.11
59 Answerbase 316 0.11
60 Lithium 313 0.11
61 yellow.ai Platform 303 0.10
62 Clarabridge CX Social 266 0.09
63 Qualifio 261 0.09
64 Antavo 258 0.09
65 Falcon.io 256 0.09
66 UXPressia 214 0.07
67 Vivocha 182 0.06
68 Genesys PureEngage 165 0.06
69 Callminer 154 0.05
70 Marketo Sales Connect 143 0.05
71 Message Mate 128 0.04
72 Feedier 124 0.04
73 RandomPicker 110 0.04
74 Skilljar 110 0.04
75 idomoo 108 0.04
76 ReviewTrackers 106 0.04
77 Ebsta 98 0.03
78 UserEngage 92 0.03
79 Bunchball Nitro 84 0.03
80 CustomerGauge 84 0.03
81 ReachEdge 76 0.03
82 Badgeville 72 0.02
83 PushAd 72 0.02
84 CustomShow 72 0.02
85 Gleantap 72 0.02
86 Audiense 72 0.02
87 BEYABLE 64 0.02
88 Starred 63 0.02
89 Fidelity TouchPoint 63 0.02
90 Phone2Action 63 0.02
91 Picnic 61 0.02
92 Genesys Multicloud CX 61 0.02
93 DailyStory 60 0.02
94 UJET 58 0.02
95 Moxie Concierge 57 0.02
96 VePlatform 54 0.02
97 Baremetrics 51 0.02
98 LiveHelp 48 0.02
99 SurveySparrow 46 0.02
100 Salesforce Engage 45 0.02
101 iTouchVision Contact Centre 44 0.01
102 Relay 43 0.01
103 Loyalzoo 42 0.01
104 Rakuten Aquafadas 40 0.01
105 Postal.io 35 0.01
106 INDE Broadcast AR 33 0.01
107 POPi/o 30 0.01
108 Adxstudio Portals 27 0.01
109 Amity 26 0.01
110 Toonimo 26 0.01
111 RingCaptcha 24 0.01
112 Katabat 24 0.01
113 Meetup Pro 23 0.01
114 Akita 23 0.01
115 Trivie 22 0.01
116 VeriShow 21 0.01
117 Higher Logic Online Community 20 0.01
118 Liveoak 20 0.01
119 viewneo 20 0.01
120 Salesmachine 19 0.01
121 Preferred Patron Loyalty 19 0.01
122 Iridize 17 0.01
123 3CLogic 17 0.01
124 SAP Digital CRM 17 0.01
125 King of App 16 0.01
126 SightMill 16 0.01
127 HCL Unica Interact 15 0.01
128 IBM ExperienceOne 15 0.01
129 Socialman 14 0.00
130 My Council Services 13 0.00
131 Xperience 12 0.00
132 SimpleFeedback 11 0.00
133 Journey Sales 11 0.00
134 Callmaker 10 0.00
135 Bloobirds 9 0.00
136 Campaign Genius 9 0.00
137 Optinize 9 0.00
138 Acromobile 7 0.00
139 BrightInfo 6 0.00
140 Aspect Via 6 0.00
141 ChurnSpotter 4 0.00
142 HookFeed 4 0.00
143 TOTUS 2 0.00
144 Creedenz CXM 2 0.00
Technology Market share
Intercom 18.91
LiveChat 11.34
Zoho SalesIQ 7.50
Yotpo 6.67
Sumo 5.20
Zoho CRM 5.19
Salesforce Service Cloud 3.52
Pipedrive 3.26
Pendo 3.22
Salesforce Commerce Cloud 3.13
Smile.io for Shopify 3.01
Zoho CRM Plus 2.88
LivePerson 1.53
Opower 1.53
Como 1.45
Zoho Desk 1.41
Aspect Software 1.39
Feefo 1.35
Qzzr 1.04
Five9 0.92
UserVoice 0.86
WalkMe 0.80
SendX 0.78
Cxense Insight 0.71
Higher Logic 0.70
Proof 0.66
Nosto 0.64
OmniCore 0.61
Woobox 0.61
Genesys PureCloud 0.52
CleverTap 0.43
CallPage 0.42
Gainsight 0.42
Huddle 0.41
WebEngage 0.36
iZooto 0.35
Get Satisfaction 0.35
vCita Business App 0.30
Agendize 0.29
Survicate 0.27
amoCRM 0.26
Iterable 0.24
Creatio 0.24
Whisbi 0.23
PathFactory 0.23
Whatfix 0.22
REVE Chat 0.18
Thunderhead.com 0.18
Yieldify 0.17
ChurnZero 0.16
Khoros 0.14
Totango 0.13
ClearSlide 0.12
xSellco Helpdesk 0.12
Blue Enterprise Surveys 0.12
Thought Industries 0.11
Glofox 0.11
inSided 0.11
Answerbase 0.11
Lithium 0.11
yellow.ai Platform 0.10
Clarabridge CX Social 0.09
Qualifio 0.09
Antavo 0.09
Falcon.io 0.09
UXPressia 0.07
Vivocha 0.06
Genesys PureEngage 0.06
Callminer 0.05
Marketo Sales Connect 0.05
Message Mate 0.04
Feedier 0.04
RandomPicker 0.04
Skilljar 0.04
idomoo 0.04
ReviewTrackers 0.04
Ebsta 0.03
UserEngage 0.03
Bunchball Nitro 0.03
CustomerGauge 0.03
ReachEdge 0.03
Badgeville 0.02
PushAd 0.02
CustomShow 0.02
Gleantap 0.02
Audiense 0.02
BEYABLE 0.02
Starred 0.02
Fidelity TouchPoint 0.02
Phone2Action 0.02
Picnic 0.02
Genesys Multicloud CX 0.02
DailyStory 0.02
UJET 0.02
Moxie Concierge 0.02
VePlatform 0.02
Baremetrics 0.02
LiveHelp 0.02
SurveySparrow 0.02
Salesforce Engage 0.02
iTouchVision Contact Centre 0.01
Relay 0.01
Loyalzoo 0.01
Rakuten Aquafadas 0.01
Postal.io 0.01
INDE Broadcast AR 0.01
POPi/o 0.01
Adxstudio Portals 0.01
Amity 0.01
Toonimo 0.01
RingCaptcha 0.01
Katabat 0.01
Meetup Pro 0.01
Akita 0.01
Trivie 0.01
VeriShow 0.01
Higher Logic Online Community 0.01
Liveoak 0.01
viewneo 0.01
Salesmachine 0.01
Preferred Patron Loyalty 0.01
Iridize 0.01
3CLogic 0.01
SAP Digital CRM 0.01
King of App 0.01
SightMill 0.01
HCL Unica Interact 0.01
IBM ExperienceOne 0.01
Socialman 0.00
My Council Services 0.00
Xperience 0.00
SimpleFeedback 0.00
Journey Sales 0.00
Callmaker 0.00
Bloobirds 0.00
Campaign Genius 0.00
Optinize 0.00
Acromobile 0.00
BrightInfo 0.00
Aspect Via 0.00
ChurnSpotter 0.00
HookFeed 0.00
TOTUS 0.00
Creedenz CXM 0.00
Customer Technology Stack Analysis

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FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom , LiveChat , Zoho SalesIQ . Here, you can view a full list of Customer Engagement tools in the market.

How many companies use Customer Engagement software these days?

Around the world in 2022, over 285386 companies are currently using one or more Customer Engagement software. Out of these, there are 155858 companies using Customer Engagement tools that are originally from the United States .

Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 18.91 % of market share LiveChat with 11.34 % of market share Zoho SalesIQ with 7.50 % of market share . Check for other Customer Engagement technologies market share here.

What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Professional Services (59069) , Technology (43688) , Retail and CPG (29316) .

Choose Technologies to Compare

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Popular Comparisons
Intercom vs LiveChat
Intercom vs Zoho SalesIQ
Intercom vs Yotpo
LiveChat vs Zoho SalesIQ
LiveChat vs Yotpo
Zoho SalesIQ vs Yotpo