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136769

Zendesk

4748

Genesys

Current Customers

Comparing the customer bases of Zendesk and Genesys, we can see that Zendesk has 136769 customers, while Genesys has 4748 customers.

11.17%

Zendesk

0.39%

Genesys

Market Share

Zendesk has a 11.17% market share in the Contact Center category, while Genesys has a 0.39% market share in the same space.

Zendesk

3 rd

Genesys

11 th

Category Ranking

In the Contact Center category, with 136769 customers Zendesk stands at 3rd place by ranking, while Genesys with 4748 customers, is at the 11th place.

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Compare Zendesk vs Genesys customers by industry

Comparing Zendesk and Genesys customers by industry, we can see that Zendesk has more customers from the Marketing Technology SaaS industries, while Genesys has more customers in Marketing Technology SaaS industries.

Industry Zendesk Customers Genesys Customers
Marketing 1041 32
Technology 976 79
SaaS 869 23
SEO 809 16
Software 752 38
Digital Marketing 748 29
Retail 650 51
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Compare Zendesk vs Genesys customers by geography

Comparing Zendesk and Genesys customers based on their geographic location, we can see that Zendesk has more customers in United States Virgin Islands U.S. India , while Genesys has more customers in United States Uzbekistan Australia .

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Compare Zendesk and Genesys with other technologies

Compare technologies in Contact Center with Zendesk and Genesys on the basis of market share, customers and industry

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FAQs

What are the different markets in which Zendesk and Genesys compete against each other?

Zendesk and Genesys compete against each other in the Contact Center Customer Experience Interactive Voice Response (IVR) Communication Instant Messaging And Chat .

How does the market share of Zendesk and Genesys compare in the Contact Center market?

In the Contact Center market, Zendesk has a 11.17% market share in comparison to Genesys’s 0.39%. Since it has a better market share coverage, Zendesk holds the 3rd spot in Slintel’s Market Share Ranking Index for the Contact Center category, while Genesys holds the 11th spot.

How many customers are acquired by Zendesk and Genesys in the Contact Center segment?

Zendesk has 136769 customers and Genesys has 4748 customers in the Contact Center segment. Zendesk has 132021 more customers than Genesys in this category.

What are the countries in which Zendesk and Genesys has more customers?

Zendesk has more customers in United States Virgin Islands U.S. India .
Genesys has more customers in United States Uzbekistan Australia .

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