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Technographics
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Zendesk

136769
Companies

Zendesk competes with other products in the Instant Messaging And Chat Interactive Voice Response (IVR) categories. It has a market share in the Contact Center category, and Zendesk has 136769 customers in 186 countries.

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Freshworks

4527
Companies

Freshworks competes with other products in the Project Collaboration, Contact Center Customer Experience Knowledge Management Project Collaboration categories. It has a market share in the Contact Center category, and Freshworks has 4527 customers in 88 countries.

Catogories where Zendesk and Freshworks compete


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136769

Zendesk

4527

Freshworks

Current Customers

Comparing the customer bases of Zendesk and Freshworks, we can see that Zendesk has 136769 customers, while Freshworks has 4527 customers.

11.17%

Zendesk

0.37%

Freshworks

Market Share

Zendesk has a 11.17% market share in the Contact Center category, while Freshworks has a 0.37% market share in the same space.

Zendesk

3 rd

Freshworks

12 th

Category Ranking

In the Contact Center category, with 136769 customers Zendesk stands at 3rd place by ranking, while Freshworks with 4527 customers, is at the 12th place.

Want more insights about Zendesk and Freshworks?

Compare Zendesk vs Freshworks customers by industry

Comparing Zendesk and Freshworks customers by industry, we can see that Zendesk has more customers from the Marketing Technology SaaS industries, while Freshworks has more customers in Marketing Technology SaaS industries.

Industry Zendesk Customers Freshworks Customers
Marketing 1041 61
Technology 976 64
SaaS 869 56
SEO 809 34
Software 752 40
Digital Marketing 748 37
Retail 650 45
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Compare Zendesk vs Freshworks customers by geography

Comparing Zendesk and Freshworks customers based on their geographic location, we can see that Zendesk has more customers in United States Virgin Islands U.S. India , while Freshworks has more customers in United States Zimbabwe India .

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Get more detailed information about Zendesk and Freshworks customer base.

Customer Movements for this month

Gain actionable insights about the buying patterns of Zendesk vs Freshworks’s target audience.

Industry Zendesk Customers Freshworks Customers
New 1538 63
Lost 9844 318
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Compare Zendesk and Freshworks with other technologies

Compare technologies in Contact Center with Zendesk and Freshworks on the basis of market share, customers and industry

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FAQs

What are the different markets in which Zendesk and Freshworks compete against each other?

Zendesk and Freshworks compete against each other in the Contact Center Customer Experience Knowledge Management Customer Support Instant Messaging And Chat .

How does the market share of Zendesk and Freshworks compare in the Contact Center market?

In the Contact Center market, Zendesk has a 11.17% market share in comparison to Freshworks’s 0.37%. Since it has a better market share coverage, Zendesk holds the 3rd spot in Slintel’s Market Share Ranking Index for the Contact Center category, while Freshworks holds the 12th spot.

How many customers are acquired by Zendesk and Freshworks in the Contact Center segment?

Zendesk has 136769 customers and Freshworks has 4527 customers in the Contact Center segment. Zendesk has 132242 more customers than Freshworks in this category.

What are the countries in which Zendesk and Freshworks has more customers?

Zendesk has more customers in United States Virgin Islands U.S. India .
Freshworks has more customers in United States Zimbabwe India .

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