Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Zendesk
Yes, I use this too
No, I don't use this
Zendesk competes with other products in
the
Instant Messaging And Chat,
Interactive Voice Response (IVR),
categories. It has a market share in the
Contact Center category, and
Zendesk has
156749 customers in
202 countries.
Freshworks
Yes, I use this too
No, I don't use this
Freshworks competes with other products
in the Project Collaboration,
Contact Center,
Customer Experience,
Knowledge Management,
Project Collaboration
categories. It has a market share in the
Contact Center category, and
Freshworks has
22640 customers in
158 countries.
Categories where Zendesk and Freshworks compete
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Customer Technology Stack
Analysis
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Compare Zendesk vs Freshworks customers by geography
Comparing Zendesk and Freshworks customers based on their geographic location, we can see that Zendesk has more customers in United States , United Kingdom and India , while Freshworks has more customers in United States , United Kingdom and India .
Zendesk
Freshworks
Customer Movements for this month
Gain actionable insights about the buying patterns of Zendesk vs Freshworks’s target audience.
Zendesk
New
12 Customer
Lost
0 Customer
Freshworks
New
6 Customer
Lost
0 Customer
FAQ
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Freshworks compete against each other?
Zendesk and Freshworks compete against each other in the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Instant Messaging And Chat .
How does the market share of Zendesk and Freshworks compare in the Contact Center market?
In the Contact Center market, Zendesk has a 21.15% market share in comparison to Freshworks’s 3.05%. Since it has a better market share coverage, Zendesk holds the 2nd spot in Slintel’s Market Share Ranking Index for the Contact Center category, while Freshworks holds the 4th spot.
How many customers are acquired by Zendesk and Freshworks in the Contact Center segment?
Zendesk has 156749 customers and Freshworks has 22640 customers in the Contact Center segment. Zendesk has 134109 more customers than Freshworks in this category.
What are the countries in which Zendesk and Freshworks has more customers?
Zendesk has more customers in
United States
,
United Kingdom
and
India
.
Freshworks has more customers in
United States
,
United Kingdom
and
India
.
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