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Technographics / Contact Center / ShoreTel
  • Technology Profile
  • Market Share
  • Top Competitors
  • Customers
  • Customers by Industry
  • Customers by Size
  • Customers by Geo
  • Employees
  • FAQs
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Last updated : Jun 22 2022

ShoreTel

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

  • Contact Center

Market Share of ShoreTel

  • Current Customer The number of companies that currently use ShoreTel
  • 4646
  • Market Share TIndicates the percentage of market accounted for by this technology in the Contact Center category.
  • 0.43%
  • Websites Added The number of companies that have started using ShoreTel in the past month.
  • 2
  • compared to last month
  • Websites Dropped The number of companies that have stopped using ShoreTel in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of ShoreTel

The top three of ShoreTel’s competitors in the Contact Center category are Wix with 55.77%Zendesk with 16.53%Desk.com Chat with 11.00% market share.

Technology Domains Market Share Versus page
Wix 596597 55.77% ShoreTel vs Wix
Zendesk 176797 16.53% ShoreTel vs Zendesk
Desk.com Chat 117646 11.00% ShoreTel vs Desk.com Chat
Agile CRM 45838 4.29% ShoreTel vs Agile CRM
Freshworks 25705 2.40% ShoreTel vs Freshworks
Bitrix24 16636 1.56% ShoreTel vs Bitrix24
Salesforce Service Cloud 10573 0.99% ShoreTel vs Salesforce Service Cloud
LiveAgent 7481 0.70% ShoreTel vs LiveAgent
Genesys 6411 0.60% ShoreTel vs Genesys
Wipro 5790 0.54% ShoreTel vs Wipro
Avaya Contact Center 5224 0.49% ShoreTel vs Avaya Contact Center
Zoho Desk 4225 0.39% ShoreTel vs Zoho Desk
OneContact CC 4095 0.38% ShoreTel vs OneContact CC
Wix Answers 3940 0.37% ShoreTel vs Wix Answers
Comm100 Live Chat 2970 0.28% ShoreTel vs Comm100 Live Chat
NICE inContact 2904 0.27% ShoreTel vs NICE inContact
Verint 2858 0.27% ShoreTel vs Verint
Five9 2785 0.26% ShoreTel vs Five9
LogMeIn Rescue 2446 0.23% ShoreTel vs LogMeIn Rescue
PICS 2112 0.20% ShoreTel vs PICS

Popular Comparisons

Top Competitors and Alternatives of ShoreTel

The top three of ShoreTel’s competitors in the Contact Center category are Wix with 55.77%Zendesk with 16.53%Desk.com Chat with 11.00% market share.

ShoreTel vs Wix
ShoreTel vs Zendesk
ShoreTel vs Desk.com Chat
ShoreTel vs Agile CRM
ShoreTel vs Freshworks
ShoreTel vs Bitrix24
ShoreTel vs Salesforce Service Cloud
ShoreTel vs LiveAgent
Technology Stack Analysis

Compare Tech Stack of ShoreTel and Its Competitors

Get the list of top 5 common technologies used by ShoreTel and its competitors.

Customers of ShoreTel

Around the world in 2022, over 4314 companies have started using ShoreTel as Contact Center tool.

Customers Employee Range City Region Country Social Links
City Of Rio Rancho 500 - 999 Rio Rancho New Mexico United States
MINIPRICESTORAGE 100 - 249 Virginia Beach Virginia United States
Middletown Medical 100 - 249 Pearl River New York United States
Central Electric Membership 50 - 99 Sanford North Carolina United States
XCEL Federal Credit Union 20 - 49 Bloomfield New Jersey United States
UCRYA 100 - 249 Orlando Florida United States
CompuCom 10,000+ Dallas Texas United States
Spectrum Health 10,000+ Grand Rapids Michigan United States
SGS 10,000+ Geneve Geneva Switzerland
United Technologies Corporation 10,000+ Farmington Connecticut United States

Find which ShoreTel customers are ready to buy from you by using Slintel's buying intent score.

ShoreTel Customers by Industry

The three top industries that use ShoreTel for Contact Center are Managed Services (138)Unified Communications (120)Voip (112).

ShoreTel Customers by Employee Count

The majority of ShoreTel’s customers for the contact-center category fall in the company size of 100 - 249 employees (1031 companies)20 - 49 employees (713 companies)1,000 - 4,999 employees (613 companies).

ShoreTel Customers by Geography

The top three geographies of ShoreTel for contact-center are the United States with 3804(81.88%)United Kingdom with 255(5.49%)Canada with 145(3.12%) customers respectively.

Employees of ShoreTel

Download Slintel’s Chrome Extension to get verified contact data of ShoreTel employees.

Also see other Products/Services by ShoreTel in:

  • Contact Center
  • Unified Communications
  • VoIP And SIP
  • Communication

FAQ

Find answers to the most often asked questions by users.

Who are the top ShoreTel competitors?

ShoreTel’s Top competitors in the contact-center category are WixZendeskDesk.com Chat. You can view a full list of ShoreTel competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of ShoreTel and 40,000 other technologies on the internet.You can also compare ShoreTel and its feature with top competitors here : ShoreTel vs Wix ShoreTel vs Zendesk ShoreTel vs Desk.com Chat .

What is ShoreTel customer distribution based on company size?

The majority of ShoreTel’s customers for the contact-center category fall in the company size of 100 - 249 employees (1031 companies)20 - 49 employees (713 companies)1,000 - 4,999 employees (613 companies). You can view a distribution chart of ShoreTel customers by company size here.

What is ShoreTel market share in the contact-center?

ShoreTel has market share of 0.43% in contact-center market. ShoreTel competes with 144 competitor tools in contact-center category. The top alternatives for ShoreTel contact-center tool are Wix with 55.77%Zendesk with 16.53%Desk.com Chat with 11.00%market share.

What are the top industries that use ShoreTel?

Top industries that use ShoreTel for contact-center are Managed Services (138)Unified Communications (120)Voip (112).

What are the top countries that use ShoreTel?

Around the world in 2022, over 4314 companies have started using ShoreTel as contact-center tool. Companies using ShoreTel for contact-center are majorly from United States with 3804 customers. 81.88% of ShoreTel customers are from the United States. Other top countries using ShoreTel are United Kingdom Canada with 255(5.49%) 145(3.12%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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