Catogories where Salesforce Service Cloud and Freshworks compete


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8446

Salesforce Service Cloud

4527

Freshworks

Current Customers

Comparing the customer bases of Salesforce Service Cloud and Freshworks, we can see that Salesforce Service Cloud has 8446 customers, while Freshworks has 4527 customers.

0.69%

Salesforce Service Cloud

0.37%

Freshworks

Market Share

Salesforce Service Cloud has a 0.69% market share in the Contact Center category, while Freshworks has a 0.37% market share in the same space.

Salesforce Service Cloud

7 th

Freshworks

12 th

Category Ranking

In the Contact Center category, with 8446 customers Salesforce Service Cloud stands at 7th place by ranking, while Freshworks with 4527 customers, is at the 12th place.

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Compare Salesforce Service Cloud vs Freshworks customers by industry

Comparing Salesforce Service Cloud and Freshworks customers by industry, we can see that Salesforce Service Cloud has more customers from the CRM Salesforce Consulting industries, while Freshworks has more customers in CRM Salesforce Consulting industries.

Industry Salesforce Service Cloud Customers Freshworks Customers
CRM 260 46
Salesforce 229 10
Consulting 144 27
Technology 141 64
Cloud 121 31
SaaS 120 56
Retail 118 45
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Compare Salesforce Service Cloud vs Freshworks customers by geography

Comparing Salesforce Service Cloud and Freshworks customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States Uruguay Canada , while Freshworks has more customers in United States Zimbabwe India .

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Compare Salesforce Service Cloud and Freshworks with other technologies

Compare technologies in Contact Center with Salesforce Service Cloud and Freshworks on the basis of market share, customers and industry

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FAQs

What are the different markets in which Salesforce Service Cloud and Freshworks compete against each other?

Salesforce Service Cloud and Freshworks compete against each other in the Contact Center Customer Experience Knowledge Management Customer Engagement Customer Support .

How does the market share of Salesforce Service Cloud and Freshworks compare in the Contact Center market?

In the Contact Center market, Salesforce Service Cloud has a 0.69% market share in comparison to Freshworks’s 0.37%. Since it has a better market share coverage, Salesforce Service Cloud holds the 7th spot in Slintel’s Market Share Ranking Index for the Contact Center category, while Freshworks holds the 12th spot.

How many customers are acquired by Salesforce Service Cloud and Freshworks in the Contact Center segment?

Salesforce Service Cloud has 8446 customers and Freshworks has 4527 customers in the Contact Center segment. Salesforce Service Cloud has 3919 more customers than Freshworks in this category.

What are the countries in which Salesforce Service Cloud and Freshworks has more customers?

Salesforce Service Cloud has more customers in United States Uruguay Canada .
Freshworks has more customers in United States Zimbabwe India .

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