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Technographics / Contact Center / NICE inContact
  • Technology Profile
  • Market Share
  • Top Competitors
  • Customers
  • Customers by Industry
  • Customers by Size
  • Customers by Geo
  • Employees
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Last updated : Jun 22 2022

NICE inContact

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/ ... outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. Read more

  • Contact Center

Market Share of NICE inContact

  • Current Customer The number of companies that currently use NICE inContact
  • 2904
  • Market Share TIndicates the percentage of market accounted for by this technology in the Contact Center category.
  • 0.27%
  • Websites Added The number of companies that have started using NICE inContact in the past month.
  • 1
  • compared to last month
  • Websites Dropped The number of companies that have stopped using NICE inContact in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Contact Center category are Wix with 55.77%Zendesk with 16.53%Desk.com Chat with 11.00% market share.

Technology Domains Market Share Versus page
Wix 596597 55.77% NICE inContact vs Wix
Zendesk 176797 16.53% NICE inContact vs Zendesk
Desk.com Chat 117646 11.00% NICE inContact vs Desk.com Chat
Agile CRM 45838 4.29% NICE inContact vs Agile CRM
Freshworks 25705 2.40% NICE inContact vs Freshworks
Bitrix24 16636 1.56% NICE inContact vs Bitrix24
Salesforce Service Cloud 10573 0.99% NICE inContact vs Salesforce Service Cloud
LiveAgent 7481 0.70% NICE inContact vs LiveAgent
Genesys 6411 0.60% NICE inContact vs Genesys
Wipro 5790 0.54% NICE inContact vs Wipro
Avaya Contact Center 5224 0.49% NICE inContact vs Avaya Contact Center
ShoreTel 4646 0.43% NICE inContact vs ShoreTel
Zoho Desk 4225 0.39% NICE inContact vs Zoho Desk
OneContact CC 4095 0.38% NICE inContact vs OneContact CC
Wix Answers 3940 0.37% NICE inContact vs Wix Answers
Comm100 Live Chat 2970 0.28% NICE inContact vs Comm100 Live Chat
Verint 2858 0.27% NICE inContact vs Verint
Five9 2785 0.26% NICE inContact vs Five9
LogMeIn Rescue 2446 0.23% NICE inContact vs LogMeIn Rescue
PICS 2112 0.20% NICE inContact vs PICS

Popular Comparisons

Top Competitors and Alternatives of NICE inContact

The top three of NICE inContact’s competitors in the Contact Center category are Wix with 55.77%Zendesk with 16.53%Desk.com Chat with 11.00% market share.

NICE inContact vs Wix
NICE inContact vs Zendesk
NICE inContact vs Desk.com Chat
NICE inContact vs Agile CRM
NICE inContact vs Freshworks
NICE inContact vs Bitrix24
NICE inContact vs Salesforce Service Cloud
NICE inContact vs LiveAgent
Technology Stack Analysis

Compare Tech Stack of NICE inContact and Its Competitors

Get the list of top 5 common technologies used by NICE inContact and its competitors.

Customers of NICE inContact

Around the world in 2022, over 1769 companies have started using NICE inContact as Contact Center tool.

Customers Employee Range City Region Country Social Links
University Of Maryland 10,000+ College Park Maryland United States
SALVATION ARMY NATIONAL CORP 10,000+ Chicago Illinois United States
UCLA Extension 10,000+ Los Angeles California United States
University Of California - Los Angeles 10,000+ Los Angeles California United States
Hard Rock Cafe 10,000+ Orlando Florida United States
Phonak 10,000+ Warrenville Illinois United States
TruGreen 10,000+ Memphis Tennessee United States
Enterprise Rent-A-Car 10,000+ St. Louis Missouri United States
National Foreign Language Center 10,000+ College Park Maryland United States
US Army 10,000+ Fort Belvoir Virginia United States

Find which NICE inContact customers are ready to buy from you by using Slintel's buying intent score.

NICE inContact Customers by Industry

The three top industries that use NICE inContact for Contact Center are Customer Service (33)Technology (27)Customer Experience (26).

NICE inContact Customers by Employee Count

The majority of NICE inContact’s customers for the contact-center category fall in the company size of 0 - 9 employees (1114 companies)20 - 49 employees (454 companies)100 - 249 employees (302 companies).

NICE inContact Customers by Geography

The top three geographies of NICE inContact for contact-center are the United States with 2685(92.46%)United Kingdom with 48(1.65%)Canada with 47(1.62%) customers respectively.

Employees of NICE inContact

Download Slintel’s Chrome Extension to get verified contact data of NICE inContact employees.

Also see other Products/Services by NICE inContact in:

  • Predictive Dialer
  • Interactive Voice Response (IVR)
  • Call Recording
  • Contact Center
  • Communication

FAQ

Find answers to the most often asked questions by users.

Who are the top NICE inContact competitors?

NICE inContact’s Top competitors in the contact-center category are WixZendeskDesk.com Chat. You can view a full list of NICE inContact competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet.You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Wix NICE inContact vs Zendesk NICE inContact vs Desk.com Chat .

What is NICE inContact customer distribution based on company size?

The majority of NICE inContact’s customers for the contact-center category fall in the company size of 0 - 9 employees (1114 companies)20 - 49 employees (454 companies)100 - 249 employees (302 companies). You can view a distribution chart of NICE inContact customers by company size here.

What is NICE inContact market share in the contact-center?

NICE inContact has market share of 0.27% in contact-center market. NICE inContact competes with 144 competitor tools in contact-center category. The top alternatives for NICE inContact contact-center tool are Wix with 55.77%Zendesk with 16.53%Desk.com Chat with 11.00%market share.

What are the top industries that use NICE inContact?

Top industries that use NICE inContact for contact-center are Customer Service (33)Technology (27)Customer Experience (26).

What are the top countries that use NICE inContact?

Around the world in 2022, over 1769 companies have started using NICE inContact as contact-center tool. Companies using NICE inContact for contact-center are majorly from United States with 2685 customers. 92.46% of NICE inContact customers are from the United States. Other top countries using NICE inContact are United Kingdom Canada with 48(1.65%) 47(1.62%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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