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Technographics / Contact Center / LiveAgent
  • Technology Profile
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Last updated : Aug 03 2022

LiveAgent

LiveAgent is a multi-channel customer service software that offers 175+ help desk and live chat features.

  • Contact Center

Market Share of LiveAgent

  • Current Customer The number of companies that currently use LiveAgent
  • 7497
  • Market Share TIndicates the percentage of market accounted for by this technology in the Contact Center category.
  • 0.70%
  • Websites Added The number of companies that have started using LiveAgent in the past month.
  • 4
  • compared to last month
  • Websites Dropped The number of companies that have stopped using LiveAgent in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of LiveAgent

The top three of LiveAgent’s competitors in the Contact Center category are Wix with 56.06%, Zendesk with 16.89%, Desk.com Chat with 9.89% market share.

Technology Domains Market Share Versus page
Wix 597161 56.06% LiveAgent vs Wix
Zendesk 179929 16.89% LiveAgent vs Zendesk
Desk.com Chat 105351 9.89% LiveAgent vs Desk.com Chat
Agile CRM 44923 4.22% LiveAgent vs Agile CRM
Freshworks 26447 2.48% LiveAgent vs Freshworks
Bitrix24 16694 1.57% LiveAgent vs Bitrix24
Salesforce Service Cloud 11775 1.11% LiveAgent vs Salesforce Service Cloud
Genesys 6801 0.64% LiveAgent vs Genesys
Wipro 5614 0.53% LiveAgent vs Wipro
Wix Answers 5588 0.52% LiveAgent vs Wix Answers
Avaya Contact Center 5472 0.51% LiveAgent vs Avaya Contact Center
ShoreTel 4439 0.42% LiveAgent vs ShoreTel
OneContact CC 4430 0.42% LiveAgent vs OneContact CC
Zoho Desk 4295 0.40% LiveAgent vs Zoho Desk
NICE inContact 3031 0.28% LiveAgent vs NICE inContact
Verint 2977 0.28% LiveAgent vs Verint
Five9 2896 0.27% LiveAgent vs Five9
LogMeIn Rescue 2428 0.23% LiveAgent vs LogMeIn Rescue
Comm100 Live Chat 2192 0.21% LiveAgent vs Comm100 Live Chat
PICS 2153 0.20% LiveAgent vs PICS

    Popular Comparisons

    Top Competitors and Alternatives of LiveAgent

    The top three of LiveAgent’s competitors in the Contact Center category are Wix with 56.06%, Zendesk with 16.89%, Desk.com Chat with 9.89% market share.

    LiveAgent vs Wix
    LiveAgent vs Zendesk
    LiveAgent vs Desk.com Chat
    LiveAgent vs Agile CRM
    LiveAgent vs Freshworks
    LiveAgent vs Bitrix24
    LiveAgent vs Salesforce Service Cloud
    LiveAgent vs Genesys
    Technology Stack Analysis

    Compare Tech Stack of LiveAgent and Its Competitors

    Get the list of top 5 common technologies used by LiveAgent and its competitors.

    Customers of LiveAgent

    Around the world in 2022, over 5422 companies have started using LiveAgent as Contact Center tool.

    Customers Employee Range City Region Country Social Links
    Deloitte 10,000+ New York City New York United States
    Pentair 10,000+ Minneapolis Minnesota United States
    Calzedonia 10,000+ Dossobuono Veneto Italy
    ON Semiconductor 10,000+ Phoenix Arizona United States
    American Red Cross 10,000+ Washington, D.c. Washington, D.c. United States
    NYU Langone Health 10,000+ New York City New York United States
    sheratonsalzburgview.com 10,000+ Bethesda Maryland United States
    Hyatt Hotels Corporation 10,000+ Chicago Illinois United States
    AXA 10,000+ Paris Ile-de-france France
    Marriott Vacations Worldwide 10,000+ Orlando Florida United States

    Find which LiveAgent customers are ready to buy from you by using Slintel's buying intent score.

    LiveAgent Customers by Industry

    The three top industries that use LiveAgent for Contact Center are Technology (88), Marketing (87), Seo (70).

    LiveAgent Customers by Employee Count

    The majority of LiveAgent’s customers for the contact-center category fall in the company size of 0 - 9 employees (1953 companies), 20 - 49 employees (1713 companies), 100 - 249 employees (908 companies).

    LiveAgent Customers by Geography

    The top three geographies of LiveAgent for contact-center are the United States with 3718(49.59%), United Kingdom with 516(6.88%), Canada with 309(4.12%) customers respectively.

    Employees of LiveAgent

    Download Slintel’s Chrome Extension to get verified contact data of LiveAgent employees.

    Also see other Products/Services by LiveAgent in:

    • Personalization Behavioral Targeting
    • Sales Management
    • Instant Messaging And Chat
    • Knowledge Management
    • Helpdesk Tools

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top LiveAgent competitors?

    LiveAgent’s Top competitors in the contact-center category are Wix, Zendesk, Desk.com Chat. You can view a full list of LiveAgent competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of LiveAgent and 40,000 other technologies on the internet.You can also compare LiveAgent and its feature with top competitors here : LiveAgent vs Wix LiveAgent vs Zendesk LiveAgent vs Desk.com Chat .

    What is LiveAgent customer distribution based on company size?

    The majority of LiveAgent’s customers for the contact-center category fall in the company size of 0 - 9 employees (1953 companies), 20 - 49 employees (1713 companies), 100 - 249 employees (908 companies). You can view a distribution chart of LiveAgent customers by company size here.

    What is LiveAgent market share in the contact-center?

    LiveAgent has market share of 0.70% in contact-center market. LiveAgent competes with 145 competitor tools in contact-center category. The top alternatives for LiveAgent contact-center tool are Wix with 56.06%, Zendesk with 16.89%, Desk.com Chat with 9.89% market share.

    What are the top industries that use LiveAgent?

    Top industries that use LiveAgent for contact-center are Technology (88), Marketing (87), Seo (70).

    What are the top countries that use LiveAgent?

    Around the world in 2022, over 5422 companies have started using LiveAgent as contact-center tool. Companies using LiveAgent for contact-center are majorly from United States with 3718 customers. 49.59% of LiveAgent customers are from the United States. Other top countries using LiveAgent are United Kingdom and Canada with 516(6.88%) and 309(4.12%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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