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Technographics / Contact Center / Genesys PureCloud
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Last updated : Jan 18 2023

Genesys PureCloud

Yes, I use this too
No, I don't use this

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.

  • Contact Center

Market Share of Genesys PureCloud

  • Current Customer The number of companies that currently use Genesys PureCloud
  • 1513
  • Market Share TIndicates the percentage of market accounted for by this technology in the Contact Center category.
  • 0.20%
  • Websites Added The number of companies that have started using Genesys PureCloud in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Genesys PureCloud in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Genesys PureCloud

The top three of Genesys PureCloud’s competitors in the Contact Center category are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

Technology Domains Market Share Versus page
Wix 420610 56.74% Genesys PureCloud vs Wix
Zendesk 156749 21.15% Genesys PureCloud vs Zendesk
Agile CRM 39981 5.39% Genesys PureCloud vs Agile CRM
Freshworks 22640 3.05% Genesys PureCloud vs Freshworks
Mitel 10565 1.43% Genesys PureCloud vs Mitel
Salesforce Service Cloud 9998 1.35% Genesys PureCloud vs Salesforce Service Cloud
Bitrix24 9925 1.34% Genesys PureCloud vs Bitrix24
LiveAgent 6917 0.93% Genesys PureCloud vs LiveAgent
Wix Answers 6598 0.89% Genesys PureCloud vs Wix Answers
Genesys 5882 0.79% Genesys PureCloud vs Genesys
Wipro 5068 0.68% Genesys PureCloud vs Wipro
Avaya Contact Center 4500 0.61% Genesys PureCloud vs Avaya Contact Center
Zoho Desk 3434 0.46% Genesys PureCloud vs Zoho Desk
OneContact CC 3296 0.44% Genesys PureCloud vs OneContact CC
Verint 2612 0.35% Genesys PureCloud vs Verint
NICE inContact 2577 0.35% Genesys PureCloud vs NICE inContact
Five9 2542 0.34% Genesys PureCloud vs Five9
LogMeIn Rescue 2061 0.28% Genesys PureCloud vs LogMeIn Rescue
PICS 1715 0.23% Genesys PureCloud vs PICS
Comm100 Live Chat 1686 0.23% Genesys PureCloud vs Comm100 Live Chat

    Popular Comparisons

    Top Competitors and Alternatives of Genesys PureCloud

    The top three of Genesys PureCloud’s competitors in the Contact Center category are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

    Genesys PureCloud vs Wix
    Genesys PureCloud vs Zendesk
    Genesys PureCloud vs Agile CRM
    Genesys PureCloud vs Freshworks
    Genesys PureCloud vs Mitel
    Genesys PureCloud vs Salesforce Service Cloud
    Genesys PureCloud vs Bitrix24
    Genesys PureCloud vs LiveAgent
    Technology Stack Analysis

    Compare Tech Stack of Genesys PureCloud and Its Competitors

    Get the list of top 5 common technologies used by Genesys PureCloud and its competitors.

    Get Free Report

    Customers of Genesys PureCloud

    Around the world in 2023, over 1241 companies have started using Genesys PureCloud as Contact Center tool.

    Customers Employee Range City Region Country Social Links
    BD Biosciences 10,000+ San Jose California United States
    Finish Line 10,000+ Indianapolis Indiana United States
    Barmer 10,000+ Berlin Berlin Germany
    HCSC 10,000+ Chicago Illinois United States
    Blue Cross & Blue Shield Of Texas 10,000+ Richardson Texas United States
    Advocate Health Care 10,000+ Downers Grove Illinois United States
    Aurora Health Care 10,000+ Milwaukee Wisconsin United States
    North Queensland Newspaper Company Ltd 10,000+ Townsville Queensland Australia
    Advertiser Newspapers Pty Limited 10,000+ Adelaide South Australia Australia
    Missouri Department Of Economic Development 10,000+ Jefferson City Missouri United States

    Find which Genesys PureCloud customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    Genesys PureCloud Customers by Industry

    The three top industries that use Genesys PureCloud for Contact Center are Marketing (28), Healthcare (23), Customer Service (19).

    Genesys PureCloud Customers by Employee Count

    The majority of Genesys PureCloud’s customers for the contact-center category fall in the company size of 100 - 249 employees (261 companies), 20 - 49 employees (226 companies), 0 - 9 employees (225 companies).

    Genesys PureCloud Customers by Geography

    The top three geographies of Genesys PureCloud for contact-center are the United States with 730(48.25%), United Kingdom with 236(15.60%), Australia with 193(12.76%) customers respectively.

    Employees of Genesys PureCloud

    Download Slintel’s Chrome Extension to get verified contact data of Genesys PureCloud employees.

    Install Now

    Also see other Products/Services by Genesys PureCloud in:

    • Interactive Voice Response (IVR)
    • Unified Communications
    • VoIP And SIP
    • Customer Satisfaction Ratings
    • Predictive Dialer

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Genesys PureCloud competitors?

    Genesys PureCloud’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Genesys PureCloud competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet.You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Wix Genesys PureCloud vs Zendesk Genesys PureCloud vs Agile CRM .

    What is Genesys PureCloud customer distribution based on company size?

    The majority of Genesys PureCloud’s customers for the contact-center category fall in the company size of 100 - 249 employees (261 companies), 20 - 49 employees (226 companies), 0 - 9 employees (225 companies). You can view a distribution chart of Genesys PureCloud customers by company size here.

    What is Genesys PureCloud market share in the contact-center?

    Genesys PureCloud has market share of 0.20% in contact-center market. Genesys PureCloud competes with 144 competitor tools in contact-center category. The top alternatives for Genesys PureCloud contact-center tool are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

    What are the top industries that use Genesys PureCloud?

    Top industries that use Genesys PureCloud for contact-center are Marketing (28), Healthcare (23), Customer Service (19).

    What are the top countries that use Genesys PureCloud?

    Around the world in 2023, over 1241 companies have started using Genesys PureCloud as contact-center tool. Companies using Genesys PureCloud for contact-center are majorly from United States with 730 customers. 48.25% of Genesys PureCloud customers are from the United States. Other top countries using Genesys PureCloud are United Kingdom and Australia with 236(15.60%) and 193(12.76%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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