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Genesys
Yes, I use this too
No, I don't use this
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterpris...e customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent. Read more
Market Share of Genesys
- Current Customer The number of companies that currently use Genesys
- 5753
- Websites Added The number of companies that have started using Genesys in the past month.
1- compared to last month
- Websites Dropped The number of companies that have stopped using Genesys in the past month.
NA- compared to last month
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 62.60%, Zendesk with 18.64%, Agile CRM with 4.18% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 62.60%, Zendesk with 18.64%, Agile CRM with 4.18% market share.
Technology Stack Analysis
Compare Tech Stack of Genesys and Its Competitors
Get the list of top 5 common technologies used by Genesys and its competitors.
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Customers of Genesys
Around the world in 2022, over 5204 companies have started using Genesys as Contact Center tool.
Find which Genesys customers are ready to buy from you by using Slintel's buying intent score.
Genesys Customers by Industry
The three top industries that use Genesys for Contact Center are Technology (132), Consulting (113), Customer Experience (112).
Genesys Customers by Employee Count
The majority of Genesys’s customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1120 companies), 10,000+ employees (1107 companies), 20 - 49 employees (706 companies).
Genesys Customers by Geography
The top three geographies of Genesys for contact-center are the United States with 2613(45.42%), United Kingdom with 368(6.40%), Australia with 348(6.05%) customers respectively.
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Genesys competitors . Slintel uses advanced data mining and AI algorithms to track customers and of Genesys and 40,000 other technologies on the internet.You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Agile CRM .
What is Genesys customer distribution based on company size?
The majority of Genesys’s customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1120 companies), 10,000+ employees (1107 companies), 20 - 49 employees (706 companies). You can view a distribution chart of Genesys customers by company size .
What is Genesys market share in the contact-center?
Genesys has market share of 0.60% in contact-center market. Genesys competes with 144 competitor tools in contact-center category. The top alternatives for Genesys contact-center tool are Wix with 62.60%, Zendesk with 18.64%, Agile CRM with 4.18% market share.
What are the top industries that use Genesys?
Top industries that use Genesys for contact-center are Technology (132), Consulting (113), Customer Experience (112).
What are the top countries that use Genesys?
Around the world in 2022, over 5204 companies have started using Genesys as contact-center tool. Companies using Genesys for contact-center are majorly from United States with 2613 customers. 45.42% of Genesys customers are from the United States. Other top countries using Genesys are United Kingdom and Australia with 368(6.40%) and 348(6.05%) customers respectively.
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