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Technographics / Contact Center / Bitrix24
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Last updated : Jan 18 2023

Bitrix24

Yes, I use this too
No, I don't use this

Bitrix24 is an online or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools.

  • Contact Center

Market Share of Bitrix24

  • Current Customer The number of companies that currently use Bitrix24
  • 9925
  • Market Share TIndicates the percentage of market accounted for by this technology in the Contact Center category.
  • 1.34%
  • Websites Added The number of companies that have started using Bitrix24 in the past month.
  • 27
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Bitrix24 in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Bitrix24

The top three of Bitrix24’s competitors in the Contact Center category are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

Technology Domains Market Share Versus page
Wix 420610 56.74% Bitrix24 vs Wix
Zendesk 156749 21.15% Bitrix24 vs Zendesk
Agile CRM 39981 5.39% Bitrix24 vs Agile CRM
Freshworks 22640 3.05% Bitrix24 vs Freshworks
Mitel 10565 1.43% Bitrix24 vs Mitel
Salesforce Service Cloud 9998 1.35% Bitrix24 vs Salesforce Service Cloud
LiveAgent 6917 0.93% Bitrix24 vs LiveAgent
Wix Answers 6598 0.89% Bitrix24 vs Wix Answers
Genesys 5882 0.79% Bitrix24 vs Genesys
Wipro 5068 0.68% Bitrix24 vs Wipro
Avaya Contact Center 4500 0.61% Bitrix24 vs Avaya Contact Center
Zoho Desk 3434 0.46% Bitrix24 vs Zoho Desk
OneContact CC 3296 0.44% Bitrix24 vs OneContact CC
Verint 2612 0.35% Bitrix24 vs Verint
NICE inContact 2577 0.35% Bitrix24 vs NICE inContact
Five9 2542 0.34% Bitrix24 vs Five9
LogMeIn Rescue 2061 0.28% Bitrix24 vs LogMeIn Rescue
PICS 1715 0.23% Bitrix24 vs PICS
Comm100 Live Chat 1686 0.23% Bitrix24 vs Comm100 Live Chat
Genesys Contact Center 1550 0.21% Bitrix24 vs Genesys Contact Center

    Popular Comparisons

    Top Competitors and Alternatives of Bitrix24

    The top three of Bitrix24’s competitors in the Contact Center category are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

    Bitrix24 vs Wix
    Bitrix24 vs Zendesk
    Bitrix24 vs Agile CRM
    Bitrix24 vs Freshworks
    Bitrix24 vs Mitel
    Bitrix24 vs Salesforce Service Cloud
    Bitrix24 vs LiveAgent
    Bitrix24 vs Wix Answers
    Technology Stack Analysis

    Compare Tech Stack of Bitrix24 and Its Competitors

    Get the list of top 5 common technologies used by Bitrix24 and its competitors.

    Get Free Report

    Customers of Bitrix24

    Around the world in 2023, over 7698 companies have started using Bitrix24 as Contact Center tool.

    Customers Employee Range City Region Country Social Links
    Volvo Inchcape Musa Motors 10,000+ Moscow Moscow Russia
    POLYMETAL INTERNATIONAL PLC 10,000+ Limassol Limassol Cyprus
    KAMAZ 10,000+ Naberezhnyye Chelny Tatarstan Russia
    Mechel 10,000+ Moscow Moscow Russia
    Dixy 10,000+ Moscow Moscow Russia
    MMK 10,000+ Magnitogorsk Chelyabinsk Russia
    TASHIR 10,000+ Moscow Moscow Russia
    Tochka 10,000+ Yekaterinburg Sverdlovsk Russia
    OMZ 10,000+ Moscow Moscow Russia
    EPICENTR K LTD LIABILITY COMPANY 10,000+ Kyiv Kyiv City Ukraine

    Find which Bitrix24 customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    Bitrix24 Customers by Industry

    The three top industries that use Bitrix24 for Contact Center are Marketing (109), Seo (101), Digital Marketing (83).

    Bitrix24 Customers by Employee Count

    The majority of Bitrix24’s customers for the contact-center category fall in the company size of 20 - 49 employees (2732 companies), 0 - 9 employees (2048 companies), 100 - 249 employees (1600 companies).

    Bitrix24 Customers by Geography

    The top three geographies of Bitrix24 for contact-center are the Russia with 5139(51.78%), United States with 819(8.25%), Brazil with 681(6.86%) customers respectively.

    Employees of Bitrix24

    Download Slintel’s Chrome Extension to get verified contact data of Bitrix24 employees.

    Install Now

    Also see other Products/Services by Bitrix24 in:

    • Contact Center
    • Telemarketing
    • Business Phone Systems
    • Unified Communications
    • Project Collaboration

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Bitrix24 competitors?

    Bitrix24’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Bitrix24 competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Bitrix24 and 40,000 other technologies on the internet.You can also compare Bitrix24 and its feature with top competitors here : Bitrix24 vs Wix Bitrix24 vs Zendesk Bitrix24 vs Agile CRM .

    What is Bitrix24 customer distribution based on company size?

    The majority of Bitrix24’s customers for the contact-center category fall in the company size of 20 - 49 employees (2732 companies), 0 - 9 employees (2048 companies), 100 - 249 employees (1600 companies). You can view a distribution chart of Bitrix24 customers by company size here.

    What is Bitrix24 market share in the contact-center?

    Bitrix24 has market share of 1.34% in contact-center market. Bitrix24 competes with 144 competitor tools in contact-center category. The top alternatives for Bitrix24 contact-center tool are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

    What are the top industries that use Bitrix24?

    Top industries that use Bitrix24 for contact-center are Marketing (109), Seo (101), Digital Marketing (83).

    What are the top countries that use Bitrix24?

    Around the world in 2023, over 7698 companies have started using Bitrix24 as contact-center tool. Companies using Bitrix24 for contact-center are majorly from Russia with 5139 customers. 51.78% of Bitrix24 customers are from the Russia. Other top countries using Bitrix24 are United States and Brazil with 819(8.25%) and 681(6.86%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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