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Technographics / Contact Center / Avaya Contact Center
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Last updated : Jan 04 2023

Avaya Contact Center

Yes, I use this too
No, I don't use this

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent de...sktop. Read more

  • Contact Center

Market Share of Avaya Contact Center

  • Current Customer The number of companies that currently use Avaya Contact Center
  • 4500
  • Market Share TIndicates the percentage of market accounted for by this technology in the Contact Center category.
  • 0.61%
  • Websites Added The number of companies that have started using Avaya Contact Center in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Avaya Contact Center in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

Technology Domains Market Share Versus page
Wix 420610 56.74% Avaya Contact Center vs Wix
Zendesk 156749 21.15% Avaya Contact Center vs Zendesk
Agile CRM 39981 5.39% Avaya Contact Center vs Agile CRM
Freshworks 22640 3.05% Avaya Contact Center vs Freshworks
Mitel 10565 1.43% Avaya Contact Center vs Mitel
Salesforce Service Cloud 9998 1.35% Avaya Contact Center vs Salesforce Service Cloud
Bitrix24 9925 1.34% Avaya Contact Center vs Bitrix24
LiveAgent 6917 0.93% Avaya Contact Center vs LiveAgent
Wix Answers 6598 0.89% Avaya Contact Center vs Wix Answers
Genesys 5882 0.79% Avaya Contact Center vs Genesys
Wipro 5068 0.68% Avaya Contact Center vs Wipro
Zoho Desk 3434 0.46% Avaya Contact Center vs Zoho Desk
OneContact CC 3296 0.44% Avaya Contact Center vs OneContact CC
Verint 2612 0.35% Avaya Contact Center vs Verint
NICE inContact 2577 0.35% Avaya Contact Center vs NICE inContact
Five9 2542 0.34% Avaya Contact Center vs Five9
LogMeIn Rescue 2061 0.28% Avaya Contact Center vs LogMeIn Rescue
PICS 1715 0.23% Avaya Contact Center vs PICS
Comm100 Live Chat 1686 0.23% Avaya Contact Center vs Comm100 Live Chat
Genesys Contact Center 1550 0.21% Avaya Contact Center vs Genesys Contact Center

    Popular Comparisons

    Top Competitors and Alternatives of Avaya Contact Center

    The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

    Avaya Contact Center vs Wix
    Avaya Contact Center vs Zendesk
    Avaya Contact Center vs Agile CRM
    Avaya Contact Center vs Freshworks
    Avaya Contact Center vs Mitel
    Avaya Contact Center vs Salesforce Service Cloud
    Avaya Contact Center vs Bitrix24
    Avaya Contact Center vs LiveAgent
    Technology Stack Analysis

    Compare Tech Stack of Avaya Contact Center and Its Competitors

    Get the list of top 5 common technologies used by Avaya Contact Center and its competitors.

    Get Free Report

    Customers of Avaya Contact Center

    Around the world in 2023, over 4222 companies have started using Avaya Contact Center as Contact Center tool.

    Customers Employee Range City Region Country Social Links
    Sitel 10,000+ Miami Florida United States
    Diebold 10,000+ North Canton Ohio United States
    Sears 10,000+ Hoffman Estates Illinois United States
    Home Depot 10,000+ Atlanta Georgia United States
    Dart Container 10,000+ Mason Michigan United States
    Royal Bank Of Scotland 10,000+ Edinburgh Scotland United Kingdom
    Vodafone 10,000+ Newbury England United Kingdom
    Teradata 10,000+ San Diego California United States
    Computershare 10,000+ Abbotsford Victoria Australia
    Infosys 10,000+ Bengaluru Karnataka India

    Find which Avaya Contact Center customers are ready to buy from you by using Slintel's buying intent score.

    Know More

    Avaya Contact Center Customers by Industry

    The three top industries that use Avaya Contact Center for Contact Center are Unified Communications (130), Managed Services (126), Cloud (103).

    Avaya Contact Center Customers by Employee Count

    The majority of Avaya Contact Center’s customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (872 companies), 10,000+ employees (853 companies), 100 - 249 employees (622 companies).

    Avaya Contact Center Customers by Geography

    The top three geographies of Avaya Contact Center for contact-center are the United States with 2444(54.31%), United Kingdom with 337(7.49%), India with 191(4.24%) customers respectively.

    Employees of Avaya Contact Center

    Download Slintel’s Chrome Extension to get verified contact data of Avaya Contact Center employees.

    Install Now

    Also see other Products/Services by Avaya Contact Center in:

    • Contact Center
    • Sales Enablement

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Avaya Contact Center competitors?

    Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Avaya Contact Center competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet.You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Agile CRM .

    What is Avaya Contact Center customer distribution based on company size?

    The majority of Avaya Contact Center’s customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (872 companies), 10,000+ employees (853 companies), 100 - 249 employees (622 companies). You can view a distribution chart of Avaya Contact Center customers by company size here.

    What is Avaya Contact Center market share in the contact-center?

    Avaya Contact Center has market share of 0.61% in contact-center market. Avaya Contact Center competes with 144 competitor tools in contact-center category. The top alternatives for Avaya Contact Center contact-center tool are Wix with 56.74%, Zendesk with 21.15%, Agile CRM with 5.39% market share.

    What are the top industries that use Avaya Contact Center?

    Top industries that use Avaya Contact Center for contact-center are Unified Communications (130), Managed Services (126), Cloud (103).

    What are the top countries that use Avaya Contact Center?

    Around the world in 2023, over 4222 companies have started using Avaya Contact Center as contact-center tool. Companies using Avaya Contact Center for contact-center are majorly from United States with 2444 customers. 54.31% of Avaya Contact Center customers are from the United States. Other top countries using Avaya Contact Center are United Kingdom and India with 337(7.49%) and 191(4.24%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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