Gain market share and customer base information about the top Contact Center software
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Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share |
---|---|---|---|
1 | Wix | 527938 | 52.79 |
2 | Zendesk | 168252 | 16.83 |
3 | Desk.com Chat | 130399 | 13.04 |
4 | Agile CRM | 39141 | 3.91 |
5 | Freshworks | 26392 | 2.64 |
6 | Bitrix24 | 18523 | 1.85 |
7 | Salesforce Service Cloud | 9650 | 0.97 |
8 | LiveAgent | 8987 | 0.90 |
9 | Genesys | 6249 | 0.62 |
10 | OneContact CC | 5602 | 0.56 |
11 | Wipro | 5391 | 0.54 |
12 | Avaya Contact Center | 4683 | 0.47 |
13 | ShoreTel | 4365 | 0.44 |
14 | Comm100 Live Chat | 3992 | 0.40 |
15 | Zoho Desk | 3836 | 0.38 |
16 | Wix Answers | 2821 | 0.28 |
17 | PICS | 2612 | 0.26 |
18 | Verint | 2560 | 0.26 |
19 | Five9 | 2470 | 0.25 |
20 | NICE inContact | 2408 | 0.24 |
21 | LogMeIn Rescue | 2291 | 0.23 |
22 | Genesys PureCloud | 1349 | 0.13 |
23 | Oracle Service Cloud | 1282 | 0.13 |
24 | NewVoiceMedia | 1175 | 0.12 |
25 | Helpshift | 1077 | 0.11 |
26 | Genesys Contact Center | 1076 | 0.11 |
27 | Aircall | 927 | 0.09 |
28 | Vonage Business | 874 | 0.09 |
29 | Cisco Finesse | 780 | 0.08 |
30 | HappyFox | 760 | 0.08 |
31 | Genesys Outbound | 652 | 0.07 |
32 | Talkdesk | 602 | 0.06 |
33 | Genesys Inbound | 599 | 0.06 |
34 | Nortel Symposium | 512 | 0.05 |
35 | VICIdial | 402 | 0.04 |
36 | Toky | 393 | 0.04 |
37 | bpmonline | 384 | 0.04 |
38 | Zingtree | 337 | 0.03 |
39 | Fenero | 337 | 0.03 |
40 | Nextiva | 316 | 0.03 |
41 | Vivocha | 315 | 0.03 |
42 | Ameyo | 305 | 0.03 |
43 | MiContact Center | 279 | 0.03 |
44 | LiveOps | 279 | 0.03 |
45 | Genesys PureConnect | 269 | 0.03 |
46 | Mitel Contact Center Solutions | 259 | 0.03 |
47 | Vozy | 256 | 0.03 |
48 | Oracle TeleSales | 242 | 0.02 |
49 | CallFire | 235 | 0.02 |
50 | RingCentral Contact Center | 228 | 0.02 |
51 | Avaya Aura Call Center Elite | 206 | 0.02 |
52 | Cloudagent | 198 | 0.02 |
53 | Smart Queue by AVOXI | 192 | 0.02 |
54 | Twilio Flex | 182 | 0.02 |
55 | RingSky | 162 | 0.02 |
56 | Gladly | 159 | 0.02 |
57 | InGenius | 146 | 0.01 |
58 | Livevox | 145 | 0.01 |
59 | Vocalcom | 142 | 0.01 |
60 | 8x8 Virtual Office | 136 | 0.01 |
61 | Oracle Teleservice | 132 | 0.01 |
62 | Clarity Connect | 120 | 0.01 |
63 | ePowerCenter | 120 | 0.01 |
64 | Twilio Contact Center | 116 | 0.01 |
65 | Cisco Packaged Contact Center Enterprise | 107 | 0.01 |
66 | Bright Pattern | 104 | 0.01 |
67 | Sitel | 101 | 0.01 |
68 | Click2Coach | 100 | 0.01 |
69 | VanillaSoft | 94 | 0.01 |
70 | Observe.AI | 88 | 0.01 |
71 | Manhattan Contact Center | 80 | 0.01 |
72 | UJET | 78 | 0.01 |
73 | Clarabridge | 76 | 0.01 |
74 | PlayVox | 69 | 0.01 |
75 | Corizon | 69 | 0.01 |
76 | 3CLogic | 67 | 0.01 |
77 | Magnetic North | 65 | 0.01 |
78 | CloudCall | 60 | 0.01 |
79 | CrazyCall | 60 | 0.01 |
80 | Netcall | 60 | 0.01 |
81 | ProcedureFlow | 57 | 0.01 |
82 | Freshcaller | 56 | 0.01 |
83 | iTouchVision Call Centre | 55 | 0.01 |
84 | PhoneBurner | 54 | 0.01 |
85 | Avaya CMS | 51 | 0.01 |
86 | Cloudtalk | 51 | 0.01 |
87 | Xperience | 50 | 0.01 |
88 | prairieFyre | 49 | 0.00 |
89 | Aspect Zipwire | 48 | 0.00 |
90 | Zailab | 48 | 0.00 |
91 | Scorebuddy | 48 | 0.00 |
92 | FluentStream | 46 | 0.00 |
93 | XCALLY | 46 | 0.00 |
94 | ChaseData | 45 | 0.00 |
95 | Alvaria | 43 | 0.00 |
96 | Dixa | 42 | 0.00 |
97 | Shelf | 42 | 0.00 |
98 | Aloware | 39 | 0.00 |
99 | VCC Live | 37 | 0.00 |
100 | DialMyCalls | 36 | 0.00 |
101 | Convoso | 36 | 0.00 |
102 | Sharpen | 32 | 0.00 |
103 | Oracle Siebel Contact Center | 29 | 0.00 |
104 | CallHub | 26 | 0.00 |
105 | Noble Solution Suite | 25 | 0.00 |
106 | Zent.io | 22 | 0.00 |
107 | Connect First | 21 | 0.00 |
108 | InfoFlo | 19 | 0.00 |
109 | Dezide | 19 | 0.00 |
110 | XenCALL | 19 | 0.00 |
111 | contactSPACE | 19 | 0.00 |
112 | Speak2Leads | 18 | 0.00 |
113 | Avaya Contact Analyzer | 16 | 0.00 |
114 | Callmaker | 15 | 0.00 |
115 | SpiceCSM | 15 | 0.00 |
116 | USAN | 14 | 0.00 |
117 | Newfies-Dialer | 14 | 0.00 |
118 | Monet Software | 13 | 0.00 |
119 | Branch Messenger | 13 | 0.00 |
120 | Nectar Desk | 13 | 0.00 |
121 | Cisco Outbound Option | 13 | 0.00 |
122 | T-Max Predictive Dialer | 11 | 0.00 |
123 | Avaya Callback Assist | 9 | 0.00 |
124 | Ottspott | 8 | 0.00 |
125 | CallSquad | 8 | 0.00 |
126 | Pims Auto Dialer | 8 | 0.00 |
127 | Cingo | 7 | 0.00 |
128 | CozTel | 7 | 0.00 |
129 | VHT Cloud | 7 | 0.00 |
130 | Webex Contract Center | 7 | 0.00 |
131 | Avaya Contact Center Control Manager | 6 | 0.00 |
132 | AuguTech | 6 | 0.00 |
133 | eSpace Contact Center | 6 | 0.00 |
134 | Cross CRM | 6 | 0.00 |
135 | Track My Leads | 6 | 0.00 |
136 | AireContact | 5 | 0.00 |
137 | EducationFolder | 5 | 0.00 |
138 | PhoneCall | 5 | 0.00 |
139 | Sideline | 4 | 0.00 |
140 | Autom8 Enterprise | 3 | 0.00 |
141 | SalesExec | 3 | 0.00 |
142 | Nice SmartCenter | 3 | 0.00 |
143 | Aspect Via | 3 | 0.00 |
144 | Scopedesk | 2 | 0.00 |
145 | CallidusCloud CX | 2 | 0.00 |
146 | Oracle RightNow Contact Center Experience | 2 | 0.00 |
147 | Ytel Platform | 2 | 0.00 |