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Contact Center

Gain market share and customer base information about the top Contact Center software

TECHNOLOGIES

132

TECHNOLOGIES

COMPANIES

893701

COMPANIES

MOVEMENTS

1232

MOVEMENTS

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Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Wix Answers 360626 40.35
2 Wix 360590 40.35
3 Zendesk 43740 4.89
4 Magnetic North 39381 4.41
5 Shelf 15934 1.78
6 eSpace Contact Center 5074 0.57
7 Freshworks 4882 0.55
8 Genesys 4784 0.54
9 Wipro 4060 0.45
10 Oracle RightNow Contact Center Experience 3959 0.44
11 Sharpen 3552 0.40
12 Bitrix24 3400 0.38
13 ShoreTel 3348 0.37
14 Comm100 Live Chat 2684 0.30
15 CRS 2603 0.29
16 OneContact CC 2540 0.28
17 Agile CRM 2483 0.28
18 RingCentral Contact Center 2388 0.27
19 PICS 2069 0.23
20 Live Agent 1998 0.22
21 Salesforce Service Cloud 1954 0.22
22 Verint 1765 0.20
23 LiveAgent 1756 0.20
24 NICE inContact 1617 0.18
25 Sideline 1506 0.17
26 Zoho Desk 1500 0.17
27 Avaya Contact Center 1395 0.16
28 LogMeIn Rescue 1373 0.15
29 Five9 1232 0.14
30 Xperience 897 0.10
31 NewVoiceMedia 791 0.09
32 Desk.com Chat 657 0.07
33 Cisco Finesse 439 0.05
34 Nortel Symposium 394 0.04
35 Talkdesk 364 0.04
36 Genesys PureCloud 328 0.04
37 Oracle Service Cloud 323 0.04
38 Aircall 307 0.03
39 Toky 307 0.03
40 HappyFox 279 0.03
41 Vonage Business 240 0.03
42 bpm'online CRM 236 0.03
43 USAN 203 0.02
44 Nextiva 198 0.02
45 Clarabridge 174 0.02
46 LiveOps 167 0.02
47 CallFire 158 0.02
48 Twilio Flex 148 0.02
49 Genesys PureConnect 144 0.02
50 Helpshift 144 0.02
51 MiContact Center 123 0.01
52 Fenero 123 0.01
53 Zingtree 115 0.01
54 Gladly 114 0.01
55 InGenius 109 0.01
56 Livevox 101 0.01
57 DialMyCalls 99 0.01
58 Vivocha 93 0.01
59 Aspect Via 83 0.01
60 Cloudagent 82 0.01
61 Ameyo 79 0.01
62 Clarity Connect 73 0.01
63 Aloware 71 0.01
64 Bright Pattern 68 0.01
65 PhoneBurner 62 0.01
66 Vocalcom 44 0.00
67 Smart Queue by AVOXI 44 0.00
68 Avaya Aura Call Center Elite 44 0.00
69 Oracle Siebel Contact Center 43 0.00
70 UJET 42 0.00
71 ePowerCenter 41 0.00
72 Click2Coach 39 0.00
73 PlayVox 39 0.00
74 Corizon 39 0.00
75 Vozy 36 0.00
76 8x8 Virtual Office 34 0.00
77 Cisco Packaged Contact Center Enterprise 33 0.00
78 Aspect Zipwire 32 0.00
79 CallHub 32 0.00
80 XCALLY 31 0.00
81 Dixa 30 0.00
82 CloudCall 28 0.00
83 Oracle Teleservice 28 0.00
84 Cloudtalk 28 0.00
85 VanillaSoft 26 0.00
86 Monet Software 25 0.00
87 ProcedureFlow 25 0.00
88 PanTerra Networks 24 0.00
89 VCC Live 22 0.00
90 RingSky 21 0.00
91 Noble Solution Suite 21 0.00
92 Convoso 21 0.00
93 XenCALL 20 0.00
94 3CLogic 19 0.00
95 Zent.io 19 0.00
96 VICIdial 18 0.00
97 CrazyCall 17 0.00
98 Ytel Platform 17 0.00
99 iTouchVision Call Centre 16 0.00
100 FluentStream 15 0.00
101 Zailab 14 0.00
102 InfoFlo 13 0.00
103 Branch Messenger 11 0.00
104 Autom8 Enterprise 11 0.00
105 Scorebuddy 11 0.00
106 Connect First 10 0.00
107 Cisco Outbound Option 10 0.00
108 Avaya Contact Analyzer 9 0.00
109 CallTools 8 0.00
110 Speak2Leads 8 0.00
111 Callmaker 8 0.00
112 T-Max Predictive Dialer 7 0.00
113 Avaya Callback Assist 7 0.00
114 contactSPACE 6 0.00
115 Dezide 6 0.00
116 SpiceCSM 6 0.00
117 uContact 5 0.00
118 Nectar Desk 5 0.00
119 Ottspott 4 0.00
120 Cross CRM 4 0.00
121 Pims Auto Dialer 4 0.00
122 PhoneCall 4 0.00
123 AireContact 4 0.00
124 Avaya Contact Center Control Manager 4 0.00
125 Newfies-Dialer 4 0.00
126 ChaseData 4 0.00
127 VHT Cloud 3 0.00
128 AuguTech 3 0.00
129 CallSquad 3 0.00
130 SalesExec 2 0.00
131 Call Center Application 2 0.00
132 EducationFolder 2 0.00

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