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Home Home breadcrumbs arrow Technographics breadcrumbs arrow Contact Center

Contact Center

Gain market share and customer base information about the top Contact Center software

TECHNOLOGIES

147

TECHNOLOGIES

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MOVEMENTS

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MOVEMENTS

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Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Wix 527938 52.79
2 Zendesk 168252 16.83
3 Desk.com Chat 130399 13.04
4 Agile CRM 39141 3.91
5 Freshworks 26392 2.64
6 Bitrix24 18523 1.85
7 Salesforce Service Cloud 9650 0.97
8 LiveAgent 8987 0.90
9 Genesys 6249 0.62
10 OneContact CC 5602 0.56
11 Wipro 5391 0.54
12 Avaya Contact Center 4683 0.47
13 ShoreTel 4365 0.44
14 Comm100 Live Chat 3992 0.40
15 Zoho Desk 3836 0.38
16 Wix Answers 2821 0.28
17 PICS 2612 0.26
18 Verint 2560 0.26
19 Five9 2470 0.25
20 NICE inContact 2408 0.24
21 LogMeIn Rescue 2291 0.23
22 Genesys PureCloud 1349 0.13
23 Oracle Service Cloud 1282 0.13
24 NewVoiceMedia 1175 0.12
25 Helpshift 1077 0.11
26 Genesys Contact Center 1076 0.11
27 Aircall 927 0.09
28 Vonage Business 874 0.09
29 Cisco Finesse 780 0.08
30 HappyFox 760 0.08
31 Genesys Outbound 652 0.07
32 Talkdesk 602 0.06
33 Genesys Inbound 599 0.06
34 Nortel Symposium 512 0.05
35 VICIdial 402 0.04
36 Toky 393 0.04
37 bpmonline 384 0.04
38 Zingtree 337 0.03
39 Fenero 337 0.03
40 Nextiva 316 0.03
41 Vivocha 315 0.03
42 Ameyo 305 0.03
43 MiContact Center 279 0.03
44 LiveOps 279 0.03
45 Genesys PureConnect 269 0.03
46 Mitel Contact Center Solutions 259 0.03
47 Vozy 256 0.03
48 Oracle TeleSales 242 0.02
49 CallFire 235 0.02
50 RingCentral Contact Center 228 0.02
51 Avaya Aura Call Center Elite 206 0.02
52 Cloudagent 198 0.02
53 Smart Queue by AVOXI 192 0.02
54 Twilio Flex 182 0.02
55 RingSky 162 0.02
56 Gladly 159 0.02
57 InGenius 146 0.01
58 Livevox 145 0.01
59 Vocalcom 142 0.01
60 8x8 Virtual Office 136 0.01
61 Oracle Teleservice 132 0.01
62 Clarity Connect 120 0.01
63 ePowerCenter 120 0.01
64 Twilio Contact Center 116 0.01
65 Cisco Packaged Contact Center Enterprise 107 0.01
66 Bright Pattern 104 0.01
67 Sitel 101 0.01
68 Click2Coach 100 0.01
69 VanillaSoft 94 0.01
70 Observe.AI 88 0.01
71 Manhattan Contact Center 80 0.01
72 UJET 78 0.01
73 Clarabridge 76 0.01
74 PlayVox 69 0.01
75 Corizon 69 0.01
76 3CLogic 67 0.01
77 Magnetic North 65 0.01
78 CloudCall 60 0.01
79 CrazyCall 60 0.01
80 Netcall 60 0.01
81 ProcedureFlow 57 0.01
82 Freshcaller 56 0.01
83 iTouchVision Call Centre 55 0.01
84 PhoneBurner 54 0.01
85 Avaya CMS 51 0.01
86 Cloudtalk 51 0.01
87 Xperience 50 0.01
88 prairieFyre 49 0.00
89 Aspect Zipwire 48 0.00
90 Zailab 48 0.00
91 Scorebuddy 48 0.00
92 FluentStream 46 0.00
93 XCALLY 46 0.00
94 ChaseData 45 0.00
95 Alvaria 43 0.00
96 Dixa 42 0.00
97 Shelf 42 0.00
98 Aloware 39 0.00
99 VCC Live 37 0.00
100 DialMyCalls 36 0.00
101 Convoso 36 0.00
102 Sharpen 32 0.00
103 Oracle Siebel Contact Center 29 0.00
104 CallHub 26 0.00
105 Noble Solution Suite 25 0.00
106 Zent.io 22 0.00
107 Connect First 21 0.00
108 InfoFlo 19 0.00
109 Dezide 19 0.00
110 XenCALL 19 0.00
111 contactSPACE 19 0.00
112 Speak2Leads 18 0.00
113 Avaya Contact Analyzer 16 0.00
114 Callmaker 15 0.00
115 SpiceCSM 15 0.00
116 USAN 14 0.00
117 Newfies-Dialer 14 0.00
118 Monet Software 13 0.00
119 Branch Messenger 13 0.00
120 Nectar Desk 13 0.00
121 Cisco Outbound Option 13 0.00
122 T-Max Predictive Dialer 11 0.00
123 Avaya Callback Assist 9 0.00
124 Ottspott 8 0.00
125 CallSquad 8 0.00
126 Pims Auto Dialer 8 0.00
127 Cingo 7 0.00
128 CozTel 7 0.00
129 VHT Cloud 7 0.00
130 Webex Contract Center 7 0.00
131 Avaya Contact Center Control Manager 6 0.00
132 AuguTech 6 0.00
133 eSpace Contact Center 6 0.00
134 Cross CRM 6 0.00
135 Track My Leads 6 0.00
136 AireContact 5 0.00
137 EducationFolder 5 0.00
138 PhoneCall 5 0.00
139 Sideline 4 0.00
140 Autom8 Enterprise 3 0.00
141 SalesExec 3 0.00
142 Nice SmartCenter 3 0.00
143 Aspect Via 3 0.00
144 Scopedesk 2 0.00
145 CallidusCloud CX 2 0.00
146 Oracle RightNow Contact Center Experience 2 0.00
147 Ytel Platform 2 0.00

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