Contact Center
Gain market share and customer base information about the top Contact Center software
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TECHNOLOGIES
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COMPANIES
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TOP 5 TECHNOLOGIES
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Market Share for Top Contact Center Technologies
Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
| Ranking | Technology | Customers | Market share |
|---|---|---|---|
| 1 | Wix Answers | 455218 | 76.08 |
| 2 | Magnetic North | 50407 | 8.42 |
| 3 | Oracle RightNow Contact Center Experience | 23526 | 3.93 |
| 4 | Freshdesk | 15118 | 2.53 |
| 5 | Wix | 7043 | 1.18 |
| 6 | eSpace Contact Center | 4167 | 0.70 |
| 7 | Bitrix24 | 3990 | 0.67 |
| 8 | Comm100 Live Chat | 3900 | 0.65 |
| 9 | Agile CRM | 3679 | 0.61 |
| 10 | CRS | 3559 | 0.59 |
| 11 | LiveAgent | 2422 | 0.40 |
| 12 | Aspect Zipwire | 2314 | 0.39 |
| 13 | PICS | 2246 | 0.38 |
| 14 | RingCentral Contact Center | 1926 | 0.32 |
| 15 | LogMeIn Rescue | 1837 | 0.31 |
| 16 | Ytel Platform | 1732 | 0.29 |
| 17 | Zoho Desk | 1653 | 0.28 |
| 18 | MiContact Center | 1015 | 0.17 |
| 19 | OneContact CC | 948 | 0.16 |
| 20 | Sideline | 845 | 0.14 |
| 21 | VHT Cloud | 838 | 0.14 |
| 22 | Genesys | 798 | 0.13 |
| 23 | Xperience | 775 | 0.13 |
| 24 | Vonage Business | 704 | 0.12 |
| 25 | Oracle Service Cloud | 663 | 0.11 |
| 26 | Shelf | 644 | 0.11 |
| 27 | Five9 | 528 | 0.09 |
| 28 | Helpshift | 507 | 0.08 |
| 29 | Zendesk | 498 | 0.08 |
| 30 | UJET | 470 | 0.08 |
| 31 | Toky | 351 | 0.06 |
| 32 | Nextiva | 337 | 0.06 |
| 33 | HappyFox | 274 | 0.05 |
| 34 | Sharpen | 260 | 0.04 |
| 35 | Vivocha | 229 | 0.04 |
| 36 | Fenero | 220 | 0.04 |
| 37 | Talkdesk | 198 | 0.03 |
| 38 | Aircall | 190 | 0.03 |
| 39 | NewVoiceMedia | 175 | 0.03 |
| 40 | NICE inContact | 151 | 0.03 |
| 41 | LiveOps | 139 | 0.02 |
| 42 | Zingtree | 139 | 0.02 |
| 43 | Clarity Connect | 124 | 0.02 |
| 44 | Bright Pattern | 121 | 0.02 |
| 45 | Gladly | 120 | 0.02 |
| 46 | CallFire | 104 | 0.02 |
| 47 | Ameyo | 94 | 0.02 |
| 48 | Salesforce Service Cloud | 88 | 0.01 |
| 49 | Cloudagent | 82 | 0.01 |
| 50 | DialMyCalls | 74 | 0.01 |
| 51 | Vocalcom | 49 | 0.01 |
| 52 | VanillaSoft | 47 | 0.01 |
| 53 | ePowerCenter | 47 | 0.01 |
| 54 | Verint | 43 | 0.01 |
| 55 | Smart Queue by AVOXI | 43 | 0.01 |
| 56 | Click2Coach | 40 | 0.01 |
| 57 | Corizon | 39 | 0.01 |
| 58 | Noble Solution Suite | 35 | 0.01 |
| 59 | RingSky | 34 | 0.01 |
| 60 | ShoreTel | 33 | 0.01 |
| 61 | CrazyCall | 32 | 0.01 |
| 62 | CloudCall | 32 | 0.01 |
| 63 | Vozy | 31 | 0.01 |
| 64 | Dixa | 31 | 0.01 |
| 65 | PhoneBurner | 25 | 0.00 |
| 66 | PlayVox | 25 | 0.00 |
| 67 | Aspect Via | 25 | 0.00 |
| 68 | FluentStream | 24 | 0.00 |
| 69 | Zailab | 23 | 0.00 |
| 70 | XCALLY | 23 | 0.00 |
| 71 | Genesys PureCloud | 19 | 0.00 |
| 72 | 3CLogic | 18 | 0.00 |
| 73 | Speak2Leads | 17 | 0.00 |
| 74 | Branch Messenger | 17 | 0.00 |
| 75 | VICIdial | 17 | 0.00 |
| 76 | Connect First | 16 | 0.00 |
| 77 | VCC Live | 15 | 0.00 |
| 78 | Scorebuddy | 13 | 0.00 |
| 79 | ProcedureFlow | 12 | 0.00 |
| 80 | Callmaker | 12 | 0.00 |
| 81 | PhoneCall | 9 | 0.00 |
| 82 | uContact | 8 | 0.00 |
| 83 | ChaseData | 8 | 0.00 |
| 84 | Ottspott | 7 | 0.00 |
| 85 | Clarabridge | 6 | 0.00 |
| 86 | Newfies-Dialer | 5 | 0.00 |
| 87 | Dezide | 5 | 0.00 |
| 88 | AuguTech | 5 | 0.00 |
| 89 | Convoso | 4 | 0.00 |
| 90 | Pims Auto Dialer | 3 | 0.00 |
| 91 | contactSPACE | 3 | 0.00 |
| 92 | XenCALL | 3 | 0.00 |
| 93 | Scopedesk | 2 | 0.00 |
| 94 | Virtual Contact Center | 2 | 0.00 |
| 95 | Zent.io | 2 | 0.00 |
| 96 | Track My Leads | 2 | 0.00 |
| 97 | AireContact | 2 | 0.00 |
| 98 | SalesExec | 2 | 0.00 |
| 99 | Call Center Application | 2 | 0.00 |
| 100 | CallSquad | 2 | 0.00 |
| 101 | InfoFlo | 1 | 0.00 |
| 102 | CozTel | 1 | 0.00 |
| 103 | Parakeet | 1 | 0.00 |
| 104 | Autom8 Enterprise | 1 | 0.00 |
| 105 | EducationFolder | 1 | 0.00 |
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