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Technographics / Business Phone Systems / Freshworks
  • Technology Profile
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  • Customers by Size
  • Customers by Geo
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Last updated : Jun 22 2022

Freshworks

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for be ... tter service and collaborate with team members to resolve customer issues. Read more

  • Business Phone Systems

Market Share of Freshworks

  • Current Customer The number of companies that currently use Freshworks
  • 25705
  • Market Share TIndicates the percentage of market accounted for by this technology in the Business Phone Systems category.
  • 31.12%
  • Websites Added The number of companies that have started using Freshworks in the past month.
  • NA
  • compared to last month
  • Websites Dropped The number of companies that have stopped using Freshworks in the past month.
  • NA
  • compared to last month

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 20.14%eVoice with 9.48%Mitel with 9.44% market share.

Technology Domains Market Share Versus page
Bitrix24 16636 20.14% Freshworks vs Bitrix24
eVoice 7830 9.48% Freshworks vs eVoice
Mitel 7795 9.44% Freshworks vs Mitel
Cisco Contact Center 4642 5.62% Freshworks vs Cisco Contact Center
RingCentral 3488 4.22% Freshworks vs RingCentral
3CX 2231 2.70% Freshworks vs 3CX
Grasshopper 2017 2.44% Freshworks vs Grasshopper
Virtual PBX 1855 2.25% Freshworks vs Virtual PBX
Intermedia 1827 2.21% Freshworks vs Intermedia
Jive Voice 938 1.14% Freshworks vs Jive Voice
Windstream 916 1.11% Freshworks vs Windstream
Asterisk 855 1.04% Freshworks vs Asterisk
Siemens HiPath 743 0.90% Freshworks vs Siemens HiPath
Webex Calling 535 0.65% Freshworks vs Webex Calling
Sterling Communications 498 0.60% Freshworks vs Sterling Communications
Allworx 493 0.60% Freshworks vs Allworx
Nortel Norstar 423 0.51% Freshworks vs Nortel Norstar
Nextiva 356 0.43% Freshworks vs Nextiva
Verizon Enterprise 275 0.33% Freshworks vs Verizon Enterprise
Zultys 262 0.32% Freshworks vs Zultys

Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Business Phone Systems category are Bitrix24 with 20.14%eVoice with 9.48%Mitel with 9.44% market share.

Freshworks vs Bitrix24
Freshworks vs eVoice
Freshworks vs Mitel
Freshworks vs Cisco Contact Center
Freshworks vs RingCentral
Freshworks vs 3CX
Freshworks vs Grasshopper
Freshworks vs Virtual PBX
Technology Stack Analysis

Compare Tech Stack of Freshworks and Its Competitors

Get the list of top 5 common technologies used by Freshworks and its competitors.

Customers of Freshworks

Around the world in 2022, over 16718 companies have started using Freshworks as Business Phone Systems tool.

Customers Employee Range City Region Country Social Links
Big Bazaar 10,000+ Mumbai Maharashtra India
Thomson Consumer Electronics 10,000+ Issy-les-moulineaux Ile-de-france France
AKMOS 10,000+ Contagem Minas Gerais Brazil
Easyjet 10,000+ Luton England United Kingdom
Clover Technologies Group 10,000+ Hoffman Estates Illinois United States
University Of Washington Bothell 10,000+ Bothell Washington United States
Standard Bank 10,000+ Johannesburg Gauteng South Africa
Los Angeles City College 10,000+ Los Angeles California United States
State Of Maine 10,000+ Augusta Maine United States
Empact Group 10,000+ Johannesburg Gauteng South Africa

Find which Freshworks customers are ready to buy from you by using Slintel's buying intent score.

Freshworks Customers by Industry

The three top industries that use Freshworks for Business Phone Systems are Marketing (370)Technology (344)Software (328).

Freshworks Customers by Employee Count

The majority of Freshworks’s customers for the business-phone-systems category fall in the company size of 0 - 9 employees (8566 companies)20 - 49 employees (7239 companies)10 - 19 employees (2747 companies).

Freshworks Customers by Geography

The top three geographies of Freshworks for business-phone-systems are the United States with 10376(40.37%)United Kingdom with 2532(9.85%)India with 2145(8.34%) customers respectively.

Employees of Freshworks

Download Slintel’s Chrome Extension to get verified contact data of Freshworks employees.

Also see other Products/Services by Freshworks in:

  • Knowledge Management
  • Project Collaboration
  • Customer Experience
  • Contact Center
  • Business Phone Systems

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the business-phone-systems category are Bitrix24eVoiceMitel. You can view a full list of Freshworks competitors here. Slintel uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet.You can also compare Freshworks and its feature with top competitors here : Freshworks vs Bitrix24 Freshworks vs eVoice Freshworks vs Mitel .

What is Freshworks customer distribution based on company size?

The majority of Freshworks’s customers for the business-phone-systems category fall in the company size of 0 - 9 employees (8566 companies)20 - 49 employees (7239 companies)10 - 19 employees (2747 companies). You can view a distribution chart of Freshworks customers by company size here.

What is Freshworks market share in the business-phone-systems?

Freshworks has market share of 31.12% in business-phone-systems market. Freshworks competes with 64 competitor tools in business-phone-systems category. The top alternatives for Freshworks business-phone-systems tool are Bitrix24 with 20.14%eVoice with 9.48%Mitel with 9.44%market share.

What are the top industries that use Freshworks?

Top industries that use Freshworks for business-phone-systems are Marketing (370)Technology (344)Software (328).

What are the top countries that use Freshworks?

Around the world in 2022, over 16718 companies have started using Freshworks as business-phone-systems tool. Companies using Freshworks for business-phone-systems are majorly from United States with 10376 customers. 40.37% of Freshworks customers are from the United States. Other top countries using Freshworks are United Kingdom India with 2532(9.85%) 2145(8.34%) customers respectively.

Justine Lyon
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use Slintel, I found it to be as valuable as all the other tools combined!
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