Microsoft acquired Parature in January 2014 to be included in their broader portfolio. As a provider of cloud-based customer service software to midsize and enterprise organizations, Parature has a well-earned reputation for outstanding customer service with 70 million users worldwide and more than 500 well-known brands. Parature’s approach to its solutions enables organizations to take advantage of an extendable knowledge base available through self-service portals on the Web and Facebook, support ticketing, mobile customer care on virtually any device the customer chooses to use, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement to create new, revenue-generating opportunities for the business. These capabilities complement the existing Microsoft Dynamics CRM customer-care solution with core strengths in workflow, extensibility and process-driven user experiences that allow contact center agents to do their best work. For more information about the Parature acquisition visit: https://news.microsoft.com/2014/01/07/microsoft-acquires-parature-to-add-leading-customer-self-service-suite-to-microsoft-dynamics-crm/#ThyQzUDukYIjLt1Y.97
Herndon, Virginia, United States
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Kirti Jha is Executive At Call Centre at Parature at Virginia United States...
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The official website of Parature is http://www.parature.com.
The phone number for Parature is 1(703)564-7758.
Slintel keeps track of 51-200 employees who are working at Parature.
Parature is in the industry of Computer Software.
The top technologies used by Parature are :- Microsoft Azure Skype Microsoft Power BI Microsoft Office 365 Microsoft Windows Server Marketo .
Parature headquarters are at Herndon, Virginia, United States.
Parature's product and services are On-DemCustomer Service Help Desk Software Cloud-based CRM Social CRM Multi-channel CRM CRM Software for Government Customer Service Software - Higher Ed Customer Service Software - Gaming Customer Service on Facebook SaaS Customer Service Software .