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Home Home breadcrumbs arrow Company breadcrumbs arrow ERC (Enhanced Resource Centers)

ERC (Enhanced Resource Centers)

ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us. So, whether we’re providing customer care, recovery, or back office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. Our commitment is to our employees, our clients and our clients’ customers… not to our shareholders. We are privately held and our clients get the attention they deserve with a intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don’t believe in just checking the boxes. We’ll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences. ERC Fast Facts: •Founded in 1999, we operate as a 20+ year old startup •Privately held company headquartered in Jacksonville, FL •Locations across the United States, Dominican Republic, South Africa, Kenya and India (including global Work at Home offerings) •5,500 employees •2020 Best Places to Work •Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® •Highest security across the BPO industry •Minority Owned Business

  • FinTech
  • Crypto
  • Customer Experience
  • Recovery
  • Collections
  • Customer Care
  • Energy
  • Insurance
  • Media & Technology
  • Health & Wellness
  • Retail & eCommerce
  • Travel & Transportation
  • Back Office Support
  • Content Moderation
  • ExpoTechnology
  • Outsourcing
  • Offshoring
  • Headquarters

    Jacksonville, Florida, United States

  • Contact

    (904)680-2591

    ercbpo.com

  • Company Size

    1k-5k Employees

  • Stock Symbol

    NA

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Technology Stack of ERC (Enhanced Resource Centers)

Find 72 technologies across 14 categories used by ERC (Enhanced Resource Centers)

Microsoft Azure

Microsoft Azure is the Windows Azure Platform enables businesses to run critical applicati...


JIRA Software

JIRA Software enables customer's team at every stage of the application lifecycle. From pl...


Microsoft Access

Microsoft Access is a database management system that combines the relational Microsoft Je...


Microsoft SQL Server

Microsoft SQL Server is a relational database management system used for storing and retri...


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HubSpot CRM

HubSpot CRM is a sales tool for customers small business.


HubSpot Sales

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sal...


Skype

Skype is a multi-channel communications software that provides video chat, voice calls, in...


Zoom

Zoom is a scalable, cloud based video conferencing & web conferencing platform enabling on...


Microsoft Office 365

Microsoft Office 365 provides web, desktop, and mobile apps for outlook, word, excel, powe...


Slack

Slack is a single workspace that connects users with the people and tools they work with e...


Microsoft Skype for Business

Microsoft Skype for Business is enterprise instant messaging software developed by Microso...


Cisco WebEx

Cisco WebEx is a cloud-based communication & collaboration app which combines screen shari...


Microsoft Outlook

Microsoft Outlook is an personal information manager from microsoft which helps users comm...


Booth

Booth is a virtual phone system that allows users to run business through the cell phone. ...


HubSpot Sales

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sal...


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reCAPTCHA

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is...


JIRA Software

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to ...


WP Engine

WP Engine provides managed WordPress hosting for mission critical sites around the world.


Yoast Plugins

Yoast offers plugins to improve SEO and optimize web sites and blogs.


Gravity Forms

Gravity Forms for WordPress is a full featured contact form plugin that features a drag an...


Amazon EC2

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute...


Microsoft Azure

The Windows Azure Platform enables businesses to run critical applications with a higher p...


Wordpress

WordPress is a website and blog creation and publishing platform with tools for aesthetic ...


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SharePoint

SharePoint is a collaboration & content management platform which can be used to build por...


Microsoft Office 365

Microsoft Office 365 provides web, desktop, and mobile apps for Outlook, Word, Excel, Powe...


Slack

Slack is a single workspace that connects users with the people and tools they work with e...


Skype

Skype is a multi-channel communications software that provides video chat, voice calls, in...


JIRA Software

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to ...


Smartsheet

Smartsheet is an intuitive work management tool that is redefining how teams collaborate o...


Zoom

Zoom is a scalable cloud based video conferencing & web conferencing platform enabling onl...


Microsoft SharePoint

Microsoft SharePoint is a web-based collaborative platform which is primarily used for sto...


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QuickBooks

QuickBooks is an accounting & business management solution which enables SMBs to track sal...


Beyond ARM

Beyond ARM is an Accounts Receivable Management suite with add-on modules for steamlining ...


QuickBooks Enterprise

QuickBooks Enterprise lets manage business from end to end with ease.


ADP Payroll

ADP Payroll offers payroll processing solutions for businesses.


EY

EY is among the leading providers of advisory, tax, transactions and assurance services.


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Trend Micro OfficeScan

Trend Micro OfficeScan infuses high-fidelity machine learning into a blend of threat prote...


Trend Micro

Trend Micro develops server security, cloud security, and small business content security ...


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Aspect Software

Aspect Software is a leading provider of integrated omni-channel customer engagement, cont...


TaskUs

TaskUs offers customer experience and back office support services.


Helloumi

Helloumi is oficially Landbot.io. Landbot is a tool to create conversational websites visi...


Gravity Forms

Gravity Forms for WordPress is a full featured contact form plugin that features a drag an...


Livevox

Livevox cloud-based contact center solutions leverage multiple channels to combine voice, ...


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Yoast Plugins

Yoast offers plugins to improve SEO and optimize web sites and blogs.


Google Maps

Google Maps is a web-based service that enables users to find local businesses, view maps,...


Google Ads

Google AdWords lets create ads that appear in Google search results for certain keywords ...


Smartsheet

Smartsheet is an intuitive work management tool that is redefining how teams collaborate o...


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Visual Basic.NET

VB.NET is a multi-paradigm, object-oriented programming language, implemented on the . NET...


JavaScript

JavaScript is the programming language of HTML and the Web.


Python

Python is an interpreted high-level programming language for general-purpose programming. ...


Nginx

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy...


HTML

Hypertext Markup Language (HTML) is the standard markup language for documents designed to...


Oracle Database

Oracle Database is an object-relational database management system.


jQuery

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripti...


Font Awesome

Font Awesome makes it easy to add vector icons and social logos to their website.


ASP.NET

ASP.net is an open source framework for building web applications and services with .NET a...


Gravatar

Gravatar is a service for providing globally unique avatars and was created by Tom Preston...


PHP

PHP: Hypertext Preprocessor is a server-side scripting language designed for Web developme...


VB.NET

Visual Basic .NET (VB.NET) is a multi-paradigm, object-oriented programming language, impl...


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Amazon EC2

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in ...


Microsoft Outlook

Outlook is a product that provides its users with an email service, calendar, and the abil...


Microsoft Azure

Microsoft Azure is a cloud computing platform and infrastructure for building, deploying, ...


Proofpoint

Proofpoint provides cloud-based email security, e-discovery and compliance solutions for c...


Microsoft Windows 7

Windows 7 is an operating system produced by Microsoft and released as part of the Windows...


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Adp

ADP Workforce Now is a web-based human resources application designed especially for midsi...


OnSite

OnSite is a curated marketplace of freelance opportunities, matched to qualified, availabl...


Microsoft SQL Server Reporting Service

Microsoft SQL Server Reporting Services is a server-based report generating software syste...


Microsoft Office

Microsoft Office is a suite of desktop productivity applications and client and server sof...


Microsoft Office 2013

Microsoft Office 2013 is a suite of productivity applications that includes Word, Excel, P...


On-Site

On-Site is a cloud-based software that helps renters and property managers across the coun...


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Find all the technology stack and renewals of ERC (Enhanced Resource Centers)

Employees at ERC (Enhanced Resource Centers)

Find rich insights on prospects from ERC (Enhanced Resource Centers) including contact information, interests,skills and more

K

Kelly Paul

Kelly Paul is Senior Vice President Of Client Solutions at ERC (Enhanced Resource Centers) at Florida United States...

D

Drew Michael

Drew Michael is Director, Dialer And Inventory Management at ERC (Enhanced Resource Centers) at Florida United States...

J

Jamie Jutte

Jamie Jutte is Chief Technology Officer at ERC (Enhanced Resource Centers) at Florida United States...

R

Rebecca Richey

Rebecca Richey is Compliance Research Manager at ERC (Enhanced Resource Centers) at Florida United States...

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Jobs at ERC (Enhanced Resource Centers)

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FAQs

What is ERC (Enhanced Resource Centers) official website?

The official website of ERC (Enhanced Resource Centers) is http://www.ercbpo.com/.

What is ERC (Enhanced Resource Centers) phone number?

The phone number for ERC (Enhanced Resource Centers) is (904)680-2591.

How many employees are working at ERC (Enhanced Resource Centers)?

Slintel keeps track of 1k-5k employees who are working at ERC (Enhanced Resource Centers).

What industry is ERC (Enhanced Resource Centers) in?

ERC (Enhanced Resource Centers) is in the industry of Outsourcing/Offshoring.

What is ERC (Enhanced Resource Centers)'s tech stack?

The top technologies used by ERC (Enhanced Resource Centers) are :- Microsoft Azure HubSpot CRM Skype reCAPTCHA JIRA Software SharePoint .

Where are ERC (Enhanced Resource Centers)'s headquarters?

ERC (Enhanced Resource Centers) headquarters are at Jacksonville, Florida, United States.

What are ERC (Enhanced Resource Centers)'s products and services ?

ERC (Enhanced Resource Centers)'s product and services are FinTech Crypto Customer Experience Recovery Collections Customer Care Energy Insurance Media & Technology Health & Wellness Retail & eCommerce Travel & Transportation Back Office Support Content Moderation ExpoTechnology Outsourcing Offshoring .