CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions. See http://www.youtube.com/watch?v=JP9IUDRnbsA for an overview of what CallMiner can do for you.
Waltham, Massachusetts, United States
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The official website of CallMiner is http://www.callminer.com.
The phone number for CallMiner is 1-781-547-5690.
Slintel keeps track of 201-500 employees who are working at CallMiner.
CallMiner is in the industry of Computer Software.
The top technologies used by CallMiner are :- BlueJeans Microsoft Azure Salesforce Marketing Cloud AWS Organizations Tableau Software JIRA Software .
CallMiner headquarters are at Waltham, Massachusetts, United States.
CallMiner's product and services are Performance Management Business Intelligence Call Center Operational Efficiencies Customer Satisfcation Agent Productivity Speech Analytics Text Analytics Voice of Customer .