AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases. For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses. For process cases, AnsweriQ enables single-click intelligent automation for repetitive and mundane customer service processes. These processes typically require agents to traverse through multiple systems ranging from order look up, cancellation, invoicing, refunds, etc. AnsweriQ’s products seamlessly integrate with popular CXM systems like Zendesk, Salesforce, ServiceCloud, ServiceNow, Microsoft Dynamics, etc. AnsweriQ’s intelligent automation can deliver unto a 25% reduction in case volume. AnsweriQ’s process automation delivers up to 90% savings in average handle time and close to 100% reduction in error rates. AnsweriQ also assists agents with AI-based recommended responses that improve CSAT, NPS, and agent morale.
Seattle, Washington, United States
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Shivam Saxena is Software Development Engineer at AnsweriQ at Washington United States...
Jay Mehta is Business Analyst at AnsweriQ at Washington United States...
Pradeep Rathinam is Founder And Chief Executive Officer at AnsweriQ at Washington United States...
Abid Hussain is Software Engineer, Frontend at AnsweriQ at Washington United States...
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The official website of AnsweriQ is http://www.answeriq.com.
Slintel keeps track of 11-50 employees who are working at AnsweriQ.
AnsweriQ is in the industry of Computer Software.
The top technologies used by AnsweriQ are :- Microsoft Azure Salesforce Marketing Cloud Cloudagent JIRA Software AdStage expex .
AnsweriQ headquarters are at Seattle, Washington, United States.
AnsweriQ's product and services are Artificial Intelligence AI Customer Support Customer Service Zendesk Salesforce Machine Learning Ticket Triage Ticket Routing Response Automation Recommended Response Customer Experience Customer Care .